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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Exceptional Project Manager successful at directing large IT initiatives requiring fast-paced execution. More than 11 years in project management in a variety of industries.
Skills
  • Project planning and development
  • Advanced problem solving
  • Transversal projects
  • Experience in verticals such as Telecom, Airline, Retail and Consumer Internet/e-Commerce.
  • Dedicated team player
  • Strong technical background
  • Strategic planning
  • Excellent communications, writing and presentation skills. 
Work History
Project Manager, Implementation & Cutover, 07/2016 - 11/2016
C Spire Wireless West Point, MS,
  • Managed a complex migration and integration of 30+ legacy applications into newer applications.  
  • Managed the transition of 100,000+ customers with respect to their customer, financial and product related information.  
  • Managed the hour-by-hour level of detail planning needed to execute the cutover.  
  • Planned and implemented the operational aspects of the implementation process. 
  • Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
  • Coordinated implementation meetings and decisions across all internal departments and teams.

Project Manager, PMO, 06/2015 - 03/2016
Jones Lange Lasalle Inc. Astoria, NY,
  • Managed multiple project work-streams (development, testing, reporting) to oversee the conversion of 7 million Verizon customers in  CA, TX and FL to Frontier.  
  • Managed a detailed financial reconciliation of all revenues across the three states comprising hundreds of millions of dollars in revenue.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Directed planning, budgeting, vendor selection and quality assurance efforts pertaining to my work-streams.
  • Supervised the work of 10 team members, offering constructive feedback on their work performance.
  • Recommended process and systems improvements such as adoption of SharePoint technologies like PerformanPoint.

Program Manager, Digital Products Platform, 07/2014 - 06/2015
Tata Consultancy Services Newark, DE,
  • Directed all phases of business and IT projects, from Ideation to Implementation.
  • Managed large projects related to the Digital Products Platform platform (SDP) that generates over $1 billion in sales for Best Buy annually.
  • Managed large teams of project managers, delivery managers and business analysts, providing them with guidance and mentoring as needed.
  • Responsible for budgetary planning and managing financial burn rates.
  • Developed weekly executive presentations and reports to facilitate project evaluation and process improvement.

Engagement Manager, 2013 - 07/2014
Crown Castle Usa Inc Mahwah, NJ,
  • Managed an engagement comprising 100+ resources for Systems In Motion at Best Buy in Minneapolis, MN.
  • Managed contracts, resourcing and account management responsibilities.
  • Managed a revenue stream of $15 million+ annually.
  • Implemented a set of comprehensive processes to transform the quality of deliverables across the organization.
  • Instituted key changes in the Account Management organization to facilitate accurate revenue reporting and financial reconciliation.

​​

Senior Project Manager, Mobility Solutions, 07/2011 - 11/2012
American Airlines City, STATE,

Managed multiple projects within the Mobility Solutions division.

Key Projects

  • 787 Wi-Fi Rollout – Managed the roll-out of a Wi-Fi based connectivity solution to cater to the connectivity requirements of Boeing’s 787 Dreamliner aircraft at all 5 of American’s airport hubs.
  • iOS Certification for the Enterprise – Managed the introduction of iOS devices as an alternative to existing BlackBerry and Windows Mobile consumer devices used by the company’s employees.
  • MDM Infrastructure Upgrade – Managed the SOTI MobiControl Infrastructure Upgrade project aimed at upgrading the architecture and increasing the capacity of American’s mobile device management solution to handle 50,000+ mobile devices in operations at all national and international locations.
  • Global Wireless Strategy – Managed the development of a wireless connectivity strategy for American Airlines over a short term (2-3 years), medium term (5 years) and long term (10+ years).
  • Deployment of Tangoe Premium Mobile Services – Established business and functional requirements for the deployment of Tangoe Premium Mobile, a wireless expense management solution, at American Airlines.
  • Corporate and BYOD Device Management – Evaluated multiple Mobile Device Management solutions and vendors to identify the long-term MDM solution for American Airlines to handle personal (Bring Your Own Device) devices using the company's network.

Program Manager, 03/2011 - 07/2011
Synverse, Inc. City, STATE,
  • Managed 3 simultaneous projects in Telecom, Retail and e-Commerce industries.

Solutions Architect, 07/2010 - 03/2011
Best Buy Inc. City, STATE,
  • Architected a solution to enable Best Buy customers to top up their pre-paid mobile phones.

Project Manager, Data Migration, Transition & Cutover, 09/2007 - 09/2009
MTN South Africa/Atos Origin City, STATE,
  • Delivered a 100% data migration for MTN's telecom billing solution upgrade in what was the largest data migration effort in Africa (25 million subscribers, 1 billion+ products).

Systems Architect & Business Analyst, 11/2006 - 02/2007
EDS City, STATE,
  • Designed an analyzed a circuit ordering system for EDS's client Bank of America.

​​

Project Manager and Site Head, 03/2006 - 08/2006
Comverse, Inc. City, STATE,
  • Led the West Zone contract for Comverse with BSNL (India) that included BSS/OSS systems procurement, maintenance and upgrades.

​​

Multiple Roles - Project Manager, Business Analyst, Team Lead, Developer, 06/1999 - 02/2006
Excel Communications City, STATE,
  • Multiple roles executed in developing, maintaining and upgrading of Excel's BSS/OSS systems.
Education
Bachelor of Engineering: Computer Engineering, Expected in 1998
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Stevens Institute of Technology - Hoboken, NJ
GPA:

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Resume Overview

School Attended

  • Stevens Institute of Technology

Job Titles Held:

  • Project Manager, Implementation & Cutover
  • Project Manager, PMO
  • Program Manager, Digital Products Platform
  • Engagement Manager
  • Senior Project Manager, Mobility Solutions
  • Program Manager
  • Solutions Architect
  • Project Manager, Data Migration, Transition & Cutover
  • Systems Architect & Business Analyst
  • Project Manager and Site Head
  • Multiple Roles - Project Manager, Business Analyst, Team Lead, Developer

Degrees

  • Bachelor of Engineering

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