project manager resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Performance driven and passionate professional with 8 years of experience in health management, sales and data analysis.
Proactive and creative with proven success in accomplishing projects in time while securing optimal results.
Leadership experience in implementation, upgrade, team management, and improvement of operations and client relations.
Outstanding oral and written communication skills with great attention to detail and adaptable to change.
Experience working with teams, vendors and clients to streamline process efficiency and stimulate growth using technology and cost effective business process flows.
Skills
8+ years of Healthcare / Phlebotomy experience
Data Gathering, Mining, Verification
Project Management
Creating Reports Using Multiple Systems
Analytical Problem-Solving Skills
Client Management Experience
Requirements Management
Vendor Relations
Labor Productivity Analysis
Inventory Management
Budgeting and forecasting
Performance improvements
Staff retention
Work flow planning
Schedule management
Staff training and mentoring
Conflict management
Root cause analysis
Processes and procedures
Systems implementation
Proficient in – Microsoft Office/Excel/Powerpoint/Access, One Note, Google Suite, EMRs: E-Clinical Works, MD Reports, LIMS: LABDAQ, Gov Systems: COVID CONNECT, WEDSS, DTRA
Experience
12/2020 to 01/2023PROJECT MANAGERMckesson Corporation | Santa Fe Springs, CA,
Successfully managed 70+ clients with testing contracts during the pandemic. Clients included Superintendents and Nurses for K-12 Districts, including the largest districts in Wisconsin: Madison Metropolitan District [over 25k students / 52 schools], Eau Claire School District [11K students / 24 schools].
Created reports and spreadsheets to track and improve business performance for 300+ field sites.
Coordinated weekly zoom calls and shared daily field reports district clients.
Developed relationships with Department of Health Services (DHS) of Wisconsin to facilitate smooth planning and coordination of their COVID-19 Program.
Implemented a research study with UW Madison at multiple testing sites in the area.
Internally liaised work between 7 different departments: C- Level Suite / HR / Couriers / Quality Control / Field Management / Lab Management / IT Department to evaluate and monitor project scope, expenses, milestones, and productivity.
Documentation of SOP and business requirements for new and existing software for internal users across the company.
Developed reports, data mapping and analysis from multiple systems (LIMS, WEDSS, DTRA, EMR, LIMS, COVID Connect, Microsoft Access/Powerpoint/Excel, Google Suite).
Enhanced emergency preparedness, commanding oversight and maintenance over 2 million dollars in inventory and equipment.
Updated resource materials plan to comply with federal and state regulations during the COVID-19 Pandemic.
Collected, tracked and reviewed data to evaluate business and market trends.
Collected and analyzed data on population density, demographic characteristics and monthly infection rates for COVID-19.
Performed sales consultations and educated clients on products and services for COVID-19 testing.
Managed multiple fast paced projects during the pandemic to ensure the highest level of productivity across the board.
Developed and implemented project tracker to meet and maintain standards.
Served as point-of-contact for clients, vendors and field employees for supplies, orders, testing, reporting and troubleshooting.
Troubleshot and resolved non-technical issues using support documentation and training.
Handled emergency phone calls from field staff or clients calmly and obtained pertinent information with composed approach. Devised safe and effective solutions with our team to mitigate the situation.
Advised personnel about accidents, weather conditions or other hazards in the field.
Studied successful plans from other locations to assess opportunities to improve program operation.
Prepared assignments and schedules for field teams, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
Directed 70+ job sites and confirmed site readiness for COVID-19 testing with high-quality completion that fully met client and DHS expectations.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Managed field crews and technicians working at field sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Conducted surprise site visits across the State of Wisconsin to ensure we maintained the highest level of service at all times.
01/2013 to 11/2015BUSINESS OPERATIONS MANAGERMicrosoft Corporation | Redmond, WA,
Evaluated and reported to C-level suite on healthcare technology impact and effectiveness on the company
Conducted requirement sessions with end users for EMR (MD Reports) software configurations (physicians, nurses, medical assistants, therapists and receptionist)
Consistently worked on patient – physician workflow, creating charts to improve patient experience and wait times.
Vendor Management: Cultivated relationships and partnerships with technology vendors such as Boston Scientific and Medtronic to work within budget and increase patient intake.
Recruited, trained, and supervised newly hired staffs that provide direct clinical care and technology services.
Compiled quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Managed data collection and generated reporting on patient evaluation and satisfaction.
Directed the requirements gathering, implementation, and training of new technology across the company to improve staff workload.
Experience working with EMR software.
Liaison between the CFO and staff/contractors across operations on defining work requirements and implementation of strategic changes across the company.
Measured vital signs and took medical histories to prepare patients for examination.
Documented patient condition and treatment to facilitate plan of care.
Labeled and completed lab requisitions using ICD and CPT coding.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
08/2005 to 07/2010OFFICE MANAGERLockton | San Francisco, ,
Regularly called and maintained positive relationships with medical specialists and physicians in the area which overtime helped form a combined medical specialty practice with Best Medical Care, PC
Managed data entry including: recording and organizing medical records, making conference calls, scheduling daily appointments and referrals using E-clinical Software
Handled proper venipuncture and administration of vaccines to children and adults
Processed over 40 patient specimens a day
Managed office inventory and placed new supply orders.
Administered payroll and maintained proper documentation of employee personnel.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bilingual translator for patients speaking Urdu and Punjabi language
Interviewed prospective employees and provided input to HR on hiring decisions.
Created and managed budgets for travel, training and team building activities.
Education and Training
Expected in 01/2013 to to Misc Coursework | Biochemistry, Statistics, Public SpeakingHarold Washington, City College of Chicago, Chicago, IL , GPA:
Expected in 01/2009 to to BACHELOR OF SCIENCE | BiologyQueens College, City University of New York, Flushing, NYGPA:
Volunteer Experience
Milwaukee River Clean Up Group – Present
ER / Ambulatory Volunteer at Veterans Memorial Hospital, Buffalo NY (6 Months). Conducted diabetes/cardiovascular surveys, and helped ER Physicians in medical transcription, and patient assessment reports within the hospital EMR system.
Secretary & Vice President of the Badminton Club at Queens College, NY (2 Years).
Volunteer Docent at Queens Museum of Art. Flushing, N.Y (2 years). Showed different perspectives on art to teenagers visiting the museum and organized family art workshops.
AWARD: Most Active Community Youth 2003
Editor in Chief: School Newspaper (2 years)
International Experience: Pakistan Earthquake Relief Fund, New York – Founding Member. Raised $12,000 for the relief fund by conducting donation drives around campus for a month.
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