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Project Management/Implementation Services Engineer Resume Example

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PROJECT MANAGEMENT/IMPLEMENTATION SERVICES ENGINEER
Summary
Self-motivated, career oriented, and proactive team player. Works well independently and as a team member at all levels. Articulate, great communication, interpersonal and written communication skills. Demonstrated highly effective leadership and personal skills. Exceptional organizational abilities; ability to multitask and prioritize to meet the needs of the business. Effective communications with all levels of management.
Highlights
  • Sun Enterprise series Sun Fire series, HP Itanium IBM Compaq Alpha ES40, IBM rs6000,
  • EMC Clariion, EMC Symmetrix, HP HSG80 and HSZ22
  • Operating Systems:
  • Microsoft Windows Server 2000/2003/2008/2012, Linux, UNIX (Sun Solaris, IBM AIX, HP HP-UX) Operating Systems and advanced shell scripting
  • Software:
  • Control-M / ECS 500, HP Openview, HP Serviceguard Manager, Lotus Notes, Microsoft Access, Microsoft Office Suite (Word, Excel, and PowerPoint), Microsoft Exchange 2007/Exchange 2010/Exchange 2013, Network Administrator/Legato, Oracle Database / SQL Plus, DNS, DHCP, Powerpath, Storageworks Command Console, Tivoli, Veritas NetBackup, Veritas Volume Manager, Veritas Cluster Server, Sales Force, PeopleSoft, Wireshark, Microsoft Clustering, Hyper-V, VMWare, Powershell
  • Control-M / ECS 500, HP Openview, HP Serviceguard Manager, Lotus Notes, Microsoft Access, Microsoft Office Suite (Word, Excel, and PowerPoint), Microsoft Exchange 2007/Exchange 2010/Exchange 2013, Network Administrator/Legato, Oracle Database / SQL Plus, DNS, DHCP, Powerpath, Storageworks Command Console, Tivoli, Veritas NetBackup, Veritas Volume Manager, Veritas Cluster Server, Sales Force, PeopleSoft, Wireshark, Microsoft Clustering, Hyper-V, VMWare, Powershell
Accomplishments

Performed Thousand of successful implementation with hundreds of companies while meeting deadlines and successfully transitioning them to our software without down time their Production user or applications.

Experience
Project Management/Implementation Services Engineer
May 2003 to March 2015Merkur Group － West Chester, OH
  • Project Management/Implementation Services Engineer/Technical Support/Sales/Technical Pre-sales Responsible for Enterprise production support and client integrations on UNIX and Windows servers.
  • Configuration and deployment of physical and virtual Windows Server 2008\2012 into Enterprise Production environments.
  • Support of Enterprise Electronic Document Delivery from ERP systems, I.E.
  • Oracle, PeopleSoft, AS400, Baan, SAP, Salesforce and others.
  • Troubleshooting hardware and software errors and to determine root cause analysis and works with vendors to resolve issues.
  • Setup and support of Windows server 2008\2012 Clustered environments connected to SAN storage.
  • Support of MS Exchange and working knowledge of corporate email systems and enterprise network systems.
  • Assists in backup & disaster recovery planning, implementation, and testing of backup solution and restores.
  • Plan, Test, and implement upgrades and new implementations in Production enterprise environments to ensure maximum uptime and the least impact to the business.
  • Project Management for services engagements.
  • Managing timelines & Resources.
  • Development and implementation of new customer solutions environments via remote access GUI Programming and scripting to implement and improve existing business process for increase efficiently.
  • Provide support and assistance for onsite implementation engineers.
  • Lead and work with user groups and developers as a liaison to provide a greater level of communication between all parties and establishing requirements and for customer projects and request.
  • Test the solutions and provide feedback on bug reports for new software solutions to our development team.
  • Provide training to end users and IT professionals.
  • Create and maintain detailed documentation.
  • Create and resolve Support cases.
  • Track case via IT Business Incident Management software.
  • Coordinate and plan scheduled outages/conference calls between customers, vendors, and other 3rd parties.
  • Provide support and setup of new T1 lines solutions.
  • Working knowledge of Telco environments, PBX, switches, ECU.
  • Setup and working knowledge of VOIP configuration and troubleshooting utilizing Dialogic SR-140, DMG Gateways utilizing SIP and H.323 and troubleshooting with Wireshark.
  • Provide limited support for PeopleSoft, Oracle, SAP, and BAAN.
  • Coordinate technical issues to development or 3rd party vendors.
  • Exhibits multitasking abilities to prioritize critical issues as needed.
  • Works well with internal and external personnel to collaborate between groups within the business to determine the best way to move forward and resolve issues.
  • Troubleshooting Microsoft Windows OS issues and resolve hardware issues for customers.
  • Troubleshooting of hardware and software issues on UNIX operating systems.
  • Working knowledge of Virtual systems environments.
  • Provide worldwide 24/7 support to customers for all software and hardware issues.
  • Working knowledge of Windows and Unix Printers, and setting up Port monitors.
  • Preform sales cycle from start to completion.
  • Gather customer requirements, quote and provide Statements of Work.
  • Communicate and outline product line benefit to their organization.
  • Provided senior technical expertise on pre-sales implementations calls.
Production Support Specialist
March 1999 to January 2003Convergys Corporation － Cincinnati, OH
  • Worked as a liaison between the Control Center and various clients/groups.
  • Tracked all Open Systems availability by noting the times of outages and system unavailability, planned or unplanned on the Daily Status Report.
  • Monitored multiple client servers for hardware and software anomalies.
  • Investigated various causes of hardware and software alerts and performed problem determination and resolution.
  • Proactively investigated all systems for hardware and software anomalies using various monitoring software and pursuing system logs.
  • Worked with Technical Services personnel and vendors to resolve SUN, EMC, and StorageTek hardware problems.
  • Performed restore of files, directories, and/or regions as requested using REEL Tape Management Suite and Veritas NetBackup.
  • Manage and update the Open Systems' Procedures Database, verified all technical procedures.
  • Specified and created procedures, documentation, and support contact documentation for all Open Systems hardware and software errors, alerts, or problems.
  • Created shift work schedule on a monthly rotation.
  • Created and modified UNIX Korn shell scripts to automate production processing.
  • Setup, installed, configured, and independently administered all Sun workstations in the Data Center Operations department; setup and managed multiple UNIX user accounts; maintained UNIX workstation system integrity.
Education
Associate of Science : Computer TechnologyUniversity of Cincinnati, College of Applied ScienceComputer Technology
Associate of Science degree : Computer Science/Information Technology, 2003GPA: Awarded Dean's List Certificate

Computer Science/Information Technology Awarded Dean's List Certificate

Skills

IBM AIX, Alpha, AS400, automate, BAAN, backup, business process, Clustering, Compaq, Hardware, network systems, client, clients, Database, Delivery, DHCP, disaster recovery planning, DNS, documentation, email, Engineer, ERP, Gateways, GUI, HP, HP-UX, HP Openview, IBM, Korn shell, Legato, Linux, Lotus Notes, Managing, access, Microsoft Access, Excel, Exchange, Microsoft Exchange, MS Exchange, Microsoft Office Suite, PowerPoint, Microsoft Windows, Windows, 2000, Word, Works, monitors, multitasking, Enterprise, Network Administrator, Operating Systems, OS, Oracle, Oracle Database, PBX, PeopleSoft, personnel, Printers, Programming, Project Management, rs6000, Sales, SAN, SAP, servers, scripting, scripts, shell scripting, Sun Solaris, SQL Plus, SUN, switches, T1, Technical Support/Sales, Tivoli, Troubleshooting, UNIX, upgrades, Veritas Cluster Server, Veritas NetBackup, Veritas Volume Manager, VOIP, Sun workstations

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Resume Overview

Companies Worked For:

  • Merkur Group
  • Convergys Corporation

School Attended

  • University of Cincinnati, College of Applied Science

Job Titles Held:

  • Project Management/Implementation Services Engineer
  • Production Support Specialist

Degrees

  • Associate of Science : Computer Technology
    Associate of Science degree : Computer Science/Information Technology , 2003

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