Project Leader Resume Example
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PROJECT LEADER
Professional Profile
Business-oriented Information Technology Professional with strong background in field service, structured
cabling, and IT Asset Management. Adroitly led diverse teams through multiple successful IT projects. Consistently convey excellent customer service skills. Demonstrate remarkable communication, negotiation, and leadership abilities.
Qualifications
| Android * Adobe Acrobat Professional * Banyan Vines * Cloud Storage and Backup * Evernote * Firewall * Gantter * GoDaddy Web Builder * Google Adwords * Google Apps * Google Chrome * iAnnotate * iOS * MS-Office 2013 Suite * MS Office 365 * MS Project * MS Visio * MS Windows XP/7/8 * QuickBooks * SEO * Social Media * Symantec Security Suites * TCP-IP * TrackIt * Internet Security * Windows Server |
Relevant Experience
- Banyan Vines * Compaq * Epson * Hewlett Packard * International Business * Microsoft Windows NT 4.0 Core * Oki Data.
Experience
01/2011 to Current
Project LeaderJohns Hopkins Medicine － Hanover , MD
- Effectively managing several roles in small IT business.
- Duties include, estimating, accounting, purchasing, marketing, sales, supervising, and various technical task.
- Leading teams through various structured cabling and WLAN projects.
- Conducting onsite service calls for small businesses, resolving problems with computers, peripherals, and various network configurations.
- Achievements: Successfully completed multiple complex low voltage wiring projects.
- Consistently maintaining solid profits.
- Exceeding customer expectations and maintaining positive feedback.
- Currently in application process for California class C-7 (low-voltage) state contractor's license.
09/2007 to 04/2010
IT Asset ManagerArup Laboratories, Inc － Baltimore , MD
- Managed IT assets valued at 6 million dollars.
- Organized and implemented large IT hardware rollouts.
- Conducted IT fiscal inventory.
- Performed help desk service calls.
- Achievements: Rewrote disposal procedures for obsolete IT equipment and reduced the IT disposal process time by 50%.
- Created training procedures for interns and improved turnover preparedness.
- Reorganized IT repair operation and IT stock room, greatly improving inventory logistics and utilization of work and inventory areas.
- Revamp efforts resulted in greater accountability and transparency between IT, accounting, and procurement.
04/1994 to 09/2007
Field Service ManagerCrane Co. － Oh , Piqua
- Founded and managed small IT solutions business.
- Focused on IT service for small businesses and residential clients.
- Dispatched technicians and delegated assignments.
- Performed onsite service calls and network installations.
- Achievements: Developed successful marketing plan targeting affluent IT consumers.
- Created multiple revenue streams including: repair service, computer sales, networking, structured cabling, IT recycling and refurbishing.
- Maintained consistent revenues and client base growth consecutively for 14 years.
01/1990 to 04/1994
Team Leader Field Service RepresentativeTSSI / American Savings Bank － City , STATE
- Led IT teams through bank acquisitions that required several simultaneous branch cutovers and rollouts.
- Managed geographic territory with 30 bank branch locations.
- Regularly supported and maintained ATM machines, computers, networks, phones, terminals, and structured cabling.
- Performed daily help desk activities and orchestrated IT disposal process for bank headquarters.
- Achievements: Successfully completed special cutover projects that included all aspects of bank branch networks and telecommunications infrastructure while continuing to manage and service assigned branch territory.
- Reorganized help desk operation and created procedures for processing obsolete IT equipment for disposal.
- Reduced response time for help desk trouble tickets by 30%.
- Simplified IT disposal process and created transparency between IT and accounting.
Education
MBA: Business Management MarketingUniversity of Phoenix, Phoenix ArizonaBusiness Management Marketing
BA: Computer Science Telecommunications and NetworkingUniversity of Phoenix － City, StateComputer Science Telecommunications and Networking
Affiliations
Surf Rider Foundation
Skills
Accounting, acquisitions, Adobe Acrobat, Asset Management, ATM, Backup, Banyan Vines, C, Cabling, Hardware, Computer Repair, computer sales, Critical Thinking, client, clients, Customer Service, Due Diligence, estimating, Firewall, Help Desk, image, Internet Security, Inventory, Leadership, Listening, logistics, managing, marketing plan, marketing, MS Office, MS-Office, MS Project, MS Windows XP, network, networking, networks, Organizing, peripherals, Printer Repair, Problem Solving, procurement, Project Management, Proposal Writing, Purchasing, QuickBooks, Router, Sales, Self Starter, Structured, supervising, Supervision, Symantec, TCP-IP, Desktop Support, Technical Writing, telecommunications, phones, TrackIt, Troubleshooting, Vendor Relations, Visio, Windows Server, wiring
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Resume Overview
School Attended
- University of Phoenix, Phoenix Arizona
- University of Phoenix
Job Titles Held:
- Project Leader
- IT Asset Manager
- Field Service Manager
- Team Leader Field Service Representative
Degrees
- MBA : Business Management Marketing
BA : Computer Science Telecommunications and Networking
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