Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Highlights
  • Strategically executed on boarding of New Business through offshore Vendor Management, traveling to sites domestically and internationally to manage their performance
  • Utilized Six Sigma processes to create a “Quality Refinement Initiative” involving statistical modeling for application to the research and analysis process. This significantly increased the overall quality for New Hires by 20%.
  • Implemented over $10MM in AOV for Change Healthcare, receiving the “2016 Pinnacle Club” distinction. This is awarded to select performers from the top 10% of the company.
  • Series 6 license
  • Series 63 license
  • Project Management Certificate - University of Missouri St. Louis
  • Understands and can use appropriate tools for operating systems (e.g., WRIKE, TSO, FileAid, Lotus Notes, SQL, FoxPro, Form Designer, Siebel, AWD/IWS, PowerPoint, Outlook, Access, and Excel, PeopleSoft, Hire Right, LabCorp, Vurv, Kinexa, Hire Express).
Work History
Sr. Project Manager, 02/2012 to Current
FedexSan Jose, CA,
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Drove client retention by ensuring all implementation project tasks and action planning exceeded client expectations.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Scheduled and taught in class and online courses to increase learning opportunities for new project implementation specialists.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Account Manager, 2006 to 12/2011
Sbm ManagementJackson, MO,
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Oversaw new business development and customer servicing, networking, marketing, account servicing.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Bachelor of Arts: Communication Studies / PreLaw, Expected in 12/2022
University of Missouri - Kansas City - Kansas City, MO

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  • University of Missouri - Kansas City

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  • Bachelor of Arts

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