Strategically executed on boarding of New Business through offshore Vendor Management, traveling to sites domestically and internationally to manage their performance
Utilized Six Sigma processes to create a “Quality Refinement Initiative” involving statistical modeling for application to the research and analysis process. This significantly increased the overall quality for New Hires by 20%.
Implemented over $10MM in AOV for Change Healthcare, receiving the “2016 Pinnacle Club” distinction. This is awarded to select performers from the top 10% of the company.
Skills
Series 6 license
Series 63 license
Project Management Certificate - University of Missouri St. Louis
Understands and can use appropriate tools for operating systems (e.g., WRIKE, TSO, FileAid, Lotus Notes, SQL, FoxPro, Form Designer, Siebel, AWD/IWS, PowerPoint, Outlook, Access, and Excel, PeopleSoft, Hire Right, LabCorp, Vurv, Kinexa, Hire Express).
Work History
Sr. Project Manager, 02/2012 to Current Fedex – San Jose, CA,
Suggested solutions to developing problems during project so that correct modifications could be made.
Assessed project scope to confirm details and understand customer expectations in advance.
Drove client retention by ensuring all implementation project tasks and action planning exceeded client expectations.
Explained complex, technology-related issues in basic, understandable terms to clients.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Scheduled and taught in class and online courses to increase learning opportunities for new project implementation specialists.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Account Manager, 2006 to 12/2011 Sbm Management – Jackson, MO,
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Oversaw new business development and customer servicing, networking, marketing, account servicing.
Documented business processes and analyzed procedures to align with changing business needs.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Education
Bachelor of Arts: Communication Studies / PreLaw, Expected in 12/2022 University of Missouri - Kansas City - Kansas City, MO GPA:
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS
INDUCTED INTO ALPHA SIGMA LAMBDA HONOR SOCIETY, UMKC
LAMBDA PI CHAPTER
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