Experience with Agile project methodologies and practices
Experience with Waterfall project methodologies and practices
Ability to lead, influence, manage, collaborate, and build relationships with individuals across the organization and drive results
Able to communicate highly detailed and technical information in a concise and understandable way to all levels of the organization
Advanced level proficiency of Microsoft Office (Word, Excel, PowerPoint Visio, Skype and Outlook), MS Teams, OneNote, OneDrive MS SharePoint, Customer Connect CRM, Box.com, Clarizen, Salesforce CRM, SalesConnect, Tableau, Five9, Cisco SalesConnect, and Provider Connect
Experience with data impacting the contract end to end process
Advanced level of understanding related to various provider types and entities across the contracting and reimbursement spectrum
Proficient in the ability to negotiate, resolve and problem solve cross-departmental issues in a respectful, professional manner
Ensure solutions are in compliance with company standards.
Act as a subject matter expert to identify and integrate business processes, controls (end-to-end) and capabilities with functional areas across the organization to facilitate change management activities to ensure capabilities meet corporate needs for initiatives.
Act as a liaison Operations and other departments to drive departmental goals
Identify process improvements and efficiencies and development benefit realization metrics.
Lead the built and implementation of a sustainable project plan with a control management system in place
Support the implementation and maintenance of service level agreements across functional areas to ensure efficient and effective business processes
Daily review of the project plan's progress for each client with all involved departments, program managers and client stakeholders
Resolve tactical issues and gather process information through work sessions with SME's and document accurate, comprehensive business requirements for the capability on a timely basis, which includes process flows and controls.
Identify and resolve project barriers and/or risks.
Manage change control with the Project manager and communicate the status to the client
Research, analyze, maintain, modify, validate, and prepare data, information and content used in making business decisions and present findings and articulate results
Develop and implementation of deliverables, program goals, and client support. Providing stakeholder visibility into product performance and recommended improvements
Managed creation of disaster recovery plans for business continuation.
Create project plans based on project schedules and scope to capture key milestones and deliverables.
Identify appropriate resource needs and developed on-site work schedules to facilitate timely completion of projects.
Train and mentor project managers on project methodologies and resource planning.
Facilitate operational checkpoint activities throughout lifecycle of projects.
Partner with department directors for key process improvements.
Draft new and improved existing project management office policies and processes.
Track and communicated project status, issues, risks, and decisions to senior management.
Review and analyzed customer business strategies and implementation needs.
Product thorough, accurate and timely reports of project activities.
Monitor milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Coordinate work of project personnel, including assigning work and monitoring performance.
Propose or approved modifications to project plans.
09/2016 to 07/2018
Outbound Sales ManagerEveryaction Inc. – Ithaca, NY,
Involved in the development and implementation of the 2018 Touchpoint Pilot Program targeting 768,723 members in both the FFM and Telesales Book of Business (Jacksonville/Miami)
Aligned project specifications, schedules and phase deliverables across all teams, members and external parties to ensure conformance with user needs and client requirements
Developed QA scorecard with the compliance department and participated in weekly calibration calls with the client and marketing.
Ensured project deadlines were met by managing and partnering with Marketing to monitor performance
Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements
Charged with executing, monitoring, and closing the first life cycle of a Pilot program with a new provider outreach initiative with successful results
Updated project plans based on changing objectives, specifications and staff availability
Set forth contingency plans and monitored the progress and risks of various projects
Managed the Telephony campaign set up, execution, change control and reporting for a call center of 300+ agents and CSRs.
08/2015 to 06/2016
Division ManagerRosendin Electric, Inc. – San Francisco, CA,
Managed the recruiting and temporary staffing for 35 major accounts in the Northeast Florida Region
Designed and managed project development schedules meeting established goals
Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
Education and Training
Expected in 1999
Bachelor of Arts: Industrial-Organizational Psychology University of North Florida (UNF) - Jacksonville Beach, FL, GPA:
Minor in Public Relations
Expected in 1998
: Psychology West Virginia University - Morgantown, WV, GPA:
Minor in Communications
Expected in 06/2023
MBA: Business Analytics The University of West Florida - Pensacola, FL GPA:
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