Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Administrative professional seeking a position in a growing company, with the ability to perform various clerical and operational support, with solid background in high-volume office environments. Primarily focused on delivering exceptional clerical and customer service with decision making skills. Strong work ethic, professional demeanor and great initiative. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

  • Bilingual
  • Microsoft Office
  • Administrative skills
  • Data entry
  • AR/AP
  • Personnel records maintenance
  • Time management
  • Customer Service
  • Skilled multi-tasker
  • Project management and planning
  • Payroll administration
  • QuickBooks
11/2020 to 01/2022 Client Services Manager Ascential | New York, NY,
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Scheduled clients for appointments to meet all needs promptly.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Supported 23 employees at all levels, including executive leadership.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
04/2019 to 11/2020 Project Administrator- New Retail Division Hunington Properties, Inc. | City, STATE,
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important deadlines.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participate in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Communicated with Tenants regarding City permits, legal documents in processes to maintain protocol.
  • Worked with vendors to obtain quotes, negotiate contracts and projects bids.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Handled all delegated tasks, including EMC Contracts reviews and created critical timelines per upcoming land purchases in the Houston-Central Texas Regions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Education and Training
Expected in 05/2007 High School Diploma | High School Diploma Klein Forest High School, Houston, TX, GPA:
Expected in 12/2022 Associate of Arts | Certificate Houston Community College, Houston, TX GPA:
  • Majoring in Human Resources Management
  • Minor in Business Administration

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School Attended

  • Klein Forest High School
  • Houston Community College

Job Titles Held:

  • Client Services Manager
  • Project Administrator- New Retail Division


  • High School Diploma
  • Associate of Arts

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