Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Creative professional with diverse talents, to include excellent customer and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, business and academic audiences.

Core Qualifications
  • Results-oriented
  • Leadership/Communication Skills
  • Solid Writing Skills
  • Time and Resource Optimization
  • Project management
  • Vendor Negotiations
  • Operations Management
  • Supply Management
  • Schedule Management
  • Report Development
  • Travel Logistics
  • Team Building
05/2013 to Current
Program Specialist, Nursing Education Program Texas A&M University College Station, TX,
  • Write, draft and proofread correspondence on behalf of or in support of the Program Director
  • Functions effectively as an administrative liaison within various areas of Nursing and Patient Care Services for visits, telephone calls, and written correspondence from internal and external contacts at various levels in the NIH and outside organizations regarding administrative policies and procedures and other pertinent information
  • Acts with decisiveness tact, diplomacy, and prudence in the execution of assigned duties
  • Summarizes and documents meeting minutes, decision outcomes, future deliverables, and assigned resources Plans agendas and coordinates various meetings and communicates information to appropriate stakeholders within an appropriate time frame.
  • Using dictated or written information from various sources, drafts correspondence in a logical and clear manner, following plain language guidelines
  • Manages less complex tasks and projects as assigned from concept through implementation
  • Maintain multiple calendars to include the Program Director’s calendar and schedule appointments and meetings based upon personal knowledge of supervisor’s workload and current issues of importance
  • Knowledge and use of ITAS, ANSOS and LMS
  • Identifies, investigates and makes suggestions on improving program processes
  • Creates and generates reports on request within specified deadline, proactively analyzes data identifying trends, and provides accurate summary of findings to appropriate stakeholders.
  • Demonstrates flexibility in re-establishing priorities on short notice and manages competing priorities with minimal guidance
  • Provide guidance to employees on specific administrative/ clerical tasks and provide written guidelines, reference materials, and supplies to assist with completing the administrative/ clerical tasks Independently seeks information to better understand customer and program needs and requests.
  • Proactively keeps customers informed by giving timely and appropriate follow up.
  • Negotiates and resolves conflicts with customers in a calm and professional manner.
  • Keeps Program Director informed of potential or actual administrative service issues that arise.
  • Enter Nursing education program orders into the Purchasing Online Tracking System (POTS)
  • Uses own initiative to resolve problems or seeks the advice of the supervisor, peer, or Administrative Officer relating to complex issues.

09/2010 to 05/2013
Office Automation Clerk, Office of Professional Development Aura Biosciences Inc. Cambridge, MA,
  • Provided assistance in determining effectiveness of professional development program
  • Provided technical support to the research team during the development of projects and programs
  • Developed timely plans of action for relevant programs
  • Prepared, edited, and proofread documents and materials, including manuscripts, involving scientific, medical and/or technical terminology
  • Maintained nursing intranet and extranet sites
  • Analyzed course evaluations
  • Researched information and performed literature searches
  • Created, modified, and updated Endnote libraries
  • Data collection for 'Time and Motion' research study in the ICU unit
  • Provided summaries of research findings
06/2011 to 07/2011
Intern, Pain and Palliative Care Services Kauffman Tire Camp Hill, PA,
  • Assisted with current protocol (transcription, data analysis, recruitment)
  • Shadowed physicians and fellows on inpatient and outpatient rounds
  • Shadowed during patient consults
  • Attended workshops and lectures for professional development
05/2010 to 07/2010
Intern, Research and Practice Development National Institutes Of Health City, STATE,
  • Performed literature reviews
  • Developed annotated bibliographies
  • Developed research poster topic and methodology
  • Assisted nurse scientists with editing research protocols
  • Attended weekly biomedical research lecture series
  • Attended professional and academic development workshops.
09/2008 to 03/2010
Research Assistant New Mexico State University City, STATE,
  • Performed literature reviews
  • Conducted participant interviews
  • Assisted with writing methodology and theory section
  • Provided input for project protocol
  • Coded transcripts/analyzed transcript data
05/2006 to 06/2007
Training Logistics and Operations Manager Training/etc Inc City, STATE,
  • Managed day-to-day operational aspects of assigned projects
  • Coordinated and led team meetings
  • Provided project reporting and ongoing project status communication to team members and management
  • Managed client and vendor relationships
  • Maintained training schedule
  • Processed purchases of technology books and student supplies
  • Coordinated approved course programs with in-house resources
  • Selected qualified instructors for courses offered onsite and remote client locations
  • Developed and implemented product marketing strategies including advertising campaigns and sales promotions
  • Conducted market research to identify potential clients utilizing existing marketing models.
06/2006 to 05/2007
Book Buyer Laureate Education Inc City, STATE,
  • Compiled information from requisitions, inventory, publishers' catalogs, and processed purchase orders for items such as textbooks, media, and materials for program and curriculum development
  • Generated purchasing documents and reports using a computer-based purchasing system
  • Contacted publishers and vendors to obtain availability and ordering information, expedition of delinquent orders, and problem resolution related to shipments and invoices
  • Established and maintains files of requisitions, purchase orders, invoices, and related correspondence and records.
  • Verified purchase orders, packing slips, and invoices for completeness and accuracy.
  • Checked invoice extensions for arithmetical accuracy.
  • Composed routine correspondence and reports.
  • Accruals, audits, and cost analysis.
05/2002 to 02/2005
Executive Assistant Medquest Associates City, STATE,
  • Provided direct assistance to the Chief Information Officer
  • Purchased all technology equipment for 90 imaging centers nationally ($4-6 Million annual spend responsibility)
  • Implemented inventory process
  • Asset tagged, monitored and maintained accurate inventory of IT assets
  • Ensured cost savings through contract negotiations
  • Produced accounting, inventory, and budgetary reports
  • Travel arrangements
  • Answered and routed help desk calls.
06/2000 to 07/2001
IT Executive Assistant Quadramed Corporation City, STATE,
  • Spearheaded software license tracking project resulting in company savings in excess of $200K
  • Responsible for soliciting, organizing, verifying, and documenting current software licenses across 23 office locations nationwide
  • Developed processes and procedures for tracking future licenses and remaining compliant with the Microsoft Enterprise Agreement
  • Solicited telecommunication supplier for company-wide (23 offices and 80+ remote employees) wireless migration program
  • Defined scope of project, needs assessment, savings structure, sourcing, development of RFP, award recommendation, and program implementation
  • Activated accounts, distributed equipment, maintaining, and approving payment on accounts (cell phones and pagers)
  • Acted as primary liaison between the IT department and the contracted supplier Asset tracking, cost containment, and budgeted vs. actual spend 3rd party contract administration.
Expected in May 2010
M.A: Sociology
New Mexico State University - Las Cruces, NM
Expected in May 2008
B.A: Interdisciplinary Studies (Sociology, Psychology, & Business)
University of Baltimore - Baltimore, MD
GPA: Cum Laude
Expected in May 2005
A.A.T: Marketing Management
Chattahoochee Technical College - Marietta, GA
Expected in Dec 2016
Ph.D.: Language, Literacy, and Culture
University of Maryland, Baltimore County - Baltimore, MD


National Institutes of Health Intramural Research Training Award (IRTA) Summer 2011

National Institutes of Health Intramural Research Training Award (IRTA) Summer 2010

1st Place – Hoffberger Center for Professional Ethics Essay Contest

Professional Affiliations

Toastmasters International

Alpha Kappa Delta Honor Society

Omicron Delta Kappa Leadership Honor Society


Microsoft Office Suite 2013 (Word, Excel, PowerPoint, Access, Publisher)

Adobe Acrobat Pro

Course Registration Software

Learning Management System

Purchasing Online Tracking System (POTS)

Integrated Time and Attendance System (ITAS)


SPSS Statistical Software

Additional Information

Eligible for excepted service appointment under 5 CFR 213.3102(u)

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Resume Overview

School Attended

  • New Mexico State University
  • University of Baltimore
  • Chattahoochee Technical College
  • University of Maryland, Baltimore County

Job Titles Held:

  • Program Specialist, Nursing Education Program
  • Office Automation Clerk, Office of Professional Development
  • Intern, Pain and Palliative Care Services
  • Intern, Research and Practice Development
  • Research Assistant
  • Training Logistics and Operations Manager
  • Book Buyer
  • Executive Assistant
  • IT Executive Assistant


  • M.A
  • B.A
  • A.A.T
  • Ph.D.

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