Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Creative professional with diverse talents, to include excellent customer and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, business and academic audiences.
Core Qualifications
Results-oriented
Leadership/Communication Skills
Solid Writing Skills
Time and Resource Optimization
Project management
Vendor Negotiations
Operations Management
Supply Management
Schedule Management
Report Development
Travel Logistics
Team Building
Experience
05/2013 to Current
Program Specialist, Nursing Education ProgramTexas A&M University – College Station, TX,
Write, draft and proofread correspondence on behalf of or in support of the Program Director
Functions effectively as an administrative liaison within various areas of Nursing and Patient Care Services for visits, telephone calls, and written correspondence from internal and external contacts at various levels in the NIH and outside organizations regarding administrative policies and procedures and other pertinent information
Acts with decisiveness tact, diplomacy, and prudence in the execution of assigned duties
Summarizes and documents meeting minutes, decision outcomes, future deliverables, and assigned resources Plans agendas and coordinates various meetings and communicates information to appropriate stakeholders within an appropriate time frame.
Using dictated or written information from various sources, drafts correspondence in a logical and clear manner, following plain language guidelines
Manages less complex tasks and projects as assigned from concept through implementation
Maintain multiple calendars to include the Program Director’s calendar and schedule appointments and meetings based upon personal knowledge of supervisor’s workload and current issues of importance
Knowledge and use of ITAS, ANSOS and LMS
Identifies, investigates and makes suggestions on improving program processes
Creates and generates reports on request within specified deadline, proactively analyzes data identifying trends, and provides accurate summary of findings to appropriate stakeholders.
Demonstrates flexibility in re-establishing priorities on short notice and manages competing priorities with minimal guidance
Provide guidance to employees on specific administrative/ clerical tasks and provide written guidelines, reference materials, and supplies to assist with completing the administrative/ clerical tasks Independently seeks information to better understand customer and program needs and requests.
Proactively keeps customers informed by giving timely and appropriate follow up.
Negotiates and resolves conflicts with customers in a calm and professional manner.
Keeps Program Director informed of potential or actual administrative service issues that arise.
Enter Nursing education program orders into the Purchasing Online Tracking System (POTS)
Uses own initiative to resolve problems or seeks the advice of the supervisor, peer, or Administrative Officer relating to complex issues.
09/2010 to 05/2013
Office Automation Clerk, Office of Professional DevelopmentAura Biosciences Inc. – Cambridge, MA,
Provided assistance in determining effectiveness of professional development program
Provided technical support to the research team during the development of projects and programs
Developed timely plans of action for relevant programs
Prepared, edited, and proofread documents and materials, including manuscripts, involving scientific, medical and/or technical terminology
Maintained nursing intranet and extranet sites
Analyzed course evaluations
Researched information and performed literature searches
Created, modified, and updated Endnote libraries
Data collection for 'Time and Motion' research study in the ICU unit
Provided summaries of research findings
06/2011 to 07/2011
Intern, Pain and Palliative Care ServicesKauffman Tire – Camp Hill, PA,
Assisted with current protocol (transcription, data analysis, recruitment)
Shadowed physicians and fellows on inpatient and outpatient rounds
Shadowed during patient consults
Attended workshops and lectures for professional development
05/2010 to 07/2010
Intern, Research and Practice DevelopmentNational Institutes Of Health – City, STATE,
Performed literature reviews
Developed annotated bibliographies
Developed research poster topic and methodology
Assisted nurse scientists with editing research protocols
Attended weekly biomedical research lecture series
Attended professional and academic development workshops.
09/2008 to 03/2010
Research AssistantNew Mexico State University – City, STATE,
Performed literature reviews
Conducted participant interviews
Assisted with writing methodology and theory section
Provided input for project protocol
Coded transcripts/analyzed transcript data
05/2006 to 06/2007
Training Logistics and Operations ManagerTraining/etc Inc – City, STATE,
Managed day-to-day operational aspects of assigned projects
Coordinated and led team meetings
Provided project reporting and ongoing project status communication to team members and management
Managed client and vendor relationships
Maintained training schedule
Processed purchases of technology books and student supplies
Coordinated approved course programs with in-house resources
Selected qualified instructors for courses offered onsite and remote client locations
Developed and implemented product marketing strategies including advertising campaigns and sales promotions
Conducted market research to identify potential clients utilizing existing marketing models.
06/2006 to 05/2007
Book BuyerLaureate Education Inc – City, STATE,
Compiled information from requisitions, inventory, publishers' catalogs, and processed purchase orders for items such as textbooks, media, and materials for program and curriculum development
Generated purchasing documents and reports using a computer-based purchasing system
Contacted publishers and vendors to obtain availability and ordering information, expedition of delinquent orders, and problem resolution related to shipments and invoices
Established and maintains files of requisitions, purchase orders, invoices, and related correspondence and records.
Verified purchase orders, packing slips, and invoices for completeness and accuracy.
Checked invoice extensions for arithmetical accuracy.
Composed routine correspondence and reports.
Accruals, audits, and cost analysis.
05/2002 to 02/2005
Executive AssistantMedquest Associates – City, STATE,
Provided direct assistance to the Chief Information Officer
Purchased all technology equipment for 90 imaging centers nationally ($4-6 Million annual spend responsibility)
Implemented inventory process
Asset tagged, monitored and maintained accurate inventory of IT assets
Ensured cost savings through contract negotiations
Produced accounting, inventory, and budgetary reports
Travel arrangements
Answered and routed help desk calls.
06/2000 to 07/2001
IT Executive AssistantQuadramed Corporation – City, STATE,
Spearheaded software license tracking project resulting in company savings in excess of $200K
Responsible for soliciting, organizing, verifying, and documenting current software licenses across 23 office locations nationwide
Developed processes and procedures for tracking future licenses and remaining compliant with the Microsoft Enterprise Agreement
Solicited telecommunication supplier for company-wide (23 offices and 80+ remote employees) wireless migration program
Defined scope of project, needs assessment, savings structure, sourcing, development of RFP, award recommendation, and program implementation
Activated accounts, distributed equipment, maintaining, and approving payment on accounts (cell phones and pagers)
Acted as primary liaison between the IT department and the contracted supplier Asset tracking, cost containment, and budgeted vs. actual spend 3rd party contract administration.
Education
Expected in May 2010
M.A: Sociology New Mexico State University - Las Cruces, NM GPA:
Expected in May 2008
B.A: Interdisciplinary Studies (Sociology, Psychology, & Business) University of Baltimore - Baltimore, MD GPA: Cum Laude
Expected in May 2005
A.A.T: Marketing Management Chattahoochee Technical College - Marietta, GA GPA:
Expected in Dec 2016
Ph.D.: Language, Literacy, and Culture University of Maryland, Baltimore County - Baltimore, MD GPA:
Awards
National Institutes of Health Intramural Research Training Award (IRTA) Summer 2011
National Institutes of Health Intramural Research Training Award (IRTA) Summer 2010
1st Place – Hoffberger Center for Professional Ethics Essay Contest
Professional Affiliations
Toastmasters International
Alpha Kappa Delta Honor Society
Omicron Delta Kappa Leadership Honor Society
Skills
Microsoft Office Suite 2013 (Word, Excel, PowerPoint, Access, Publisher)
Adobe Acrobat Pro
Course Registration Software
Learning Management System
Purchasing Online Tracking System (POTS)
Integrated Time and Attendance System (ITAS)
EndNote
SPSS Statistical Software
Additional Information
Eligible for excepted service appointment under 5 CFR 213.3102(u)
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Resume Overview
School Attended
New Mexico State University
University of Baltimore
Chattahoochee Technical College
University of Maryland, Baltimore County
Job Titles Held:
Program Specialist, Nursing Education Program
Office Automation Clerk, Office of Professional Development