program services coordinator resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Personable and proactive Mental Health Counselor-in-training focused on building positive rapport with a diverse range of clients. Critical thinker able to thrive under pressure.
Skills
Administrative Assistant Customer Services General Office Skills
Accounting/Bookkeeping Human Services Computer Operations
Business Administration Receptionist Duties Computer Presentations
Accounting
Administrative Assistant
Bookkeeping
Business Administration
Computer Operations
CPR
Customer Services
Diagnosis
First Aid
General Office
Mental health
Office
Presentations
Receptionist
Sales
Education and Training
Webster UniversityRolla, MO, Expected in 12/2020 ā āMasterās Degree:Counseling, Clinical Mental Health Counseling - GPA:
Major in Mental Health Counseling
Missouri Associate Alcohol Drug Counselor II-June 23, 2020.
National Counselor Exam is scheduled for February 10, 2021.
International Honor Society Member of Psi Chi of Psychology
Alpha Sigma Lambda Honor Society
Major in Criminal Justice, Psychology, Sociology
East Central CollegeRolla, MO, Expected in 05/2015 ā āAssociates Degree:General Studies - GPA:
Experience
The Mentor Network - Program Services Coordinator Eagan, MN, 01/202 - Current
Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
Met with clients to determine necessary services and make treatment recommendations.
Conferred with clients to discuss options and goals for various services.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Coordinated between various entities to manage cases.
Supervised team of 10 mentors by delivering in-depth training to take care of in home clients properly
Interviewed potential mentors to open their homes to clients with different disabilities
Kept up-to-date, thorough and accurate case files.
Henry Ford Hospital - Integrated Health Specialist Shelby, MI, 06/2018 - 01/2020
CPR/First Aid Certified Missouri, ās Office-Medicaid Fraud Control Unit.
Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
Defined strategies and created a plan to achieve ambitious operational objectives.
Assessed patient needs and recommended appropriate courses of treatment.
Participated in assessments and visits with patients of all ages in various types of settings.
Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
Collaborated closely with treatment team to appropriately coordinate client care services.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Referred clients to other programs and community agencies to enhance treatment processes.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Developed appropriate policies for identification of medically-related social and emotional needs of clients.
Gathered information from families and social services agencies to inform development of treatment plans.
Applied Card Systems - Legal Secretary/Investigator Wilmington, DE, 06/2017 - 06/2018
Notary.
Assisted in maintaining department attorney personnel files with utmost confidentiality.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Organized and prioritized case loads of 5 attorneys.
Organized and maintained law libraries, documents and case files.
Proofed documents and submitted to attorneys for review.
Received and disbursed all incoming mail.
Processed summonses, subpoenas and complaints.
Composed and revised legal documents, including letters, depositions and court documents.
Composed and revised legal documents such as letters and depositions.
Drafted letters and prepared legal correspondence for attorneys and legal assistants.
Drafted and typed grammatically correct office memos.
Photocopied all correspondence, documents and other printed materials.
Coordinated and scheduled meetings and telephone conferences.
Revised and maintained master calendar for client appointments.
Opened new client files and new matters in CMS.
Organized and prioritized case loads of 5 attorneys.
Processed and distributed invoices to bill clients.
Participated in group discussions with team members to develop new ways to combat fraud.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Town & Country Bank - Bank Teller City, STATE, 03/2015 - 06/2017
Maintained optimal financial controls by securing funds and making accurate transactions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Verified amounts and integrity of every check or funds transfer.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Reconciled cash and checks against computer records at end of shift.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Explained bank services, financial products and applicable fees to customers.
Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Identified and reported suspicious behavior to security personnel as appropriate.
Prepared official checks for customer and internal bank needs.
Recommended bank products and services to current and prospective customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Responded and assisted customers with account inquiries and updates.
Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Processed 20 customer transactions hourly while demonstrating extreme attention to detail.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Entered transactions into computer and issued customer receipts.
Processed new accounts, including checking and savings accounts credit applications.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 80%.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
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