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Program Services Coordinator Resume Example

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PROGRAM SERVICES COORDINATOR
Summary

Personable and proactive Mental Health Counselor-in-training focused on building positive rapport with a diverse range of clients. Critical thinker able to thrive under pressure.

Skills
  • Administrative Assistant Customer Services General Office Skills
  • Accounting/Bookkeeping Human Services Computer Operations
  • Business Administration Receptionist Duties Computer Presentations
  • Accounting
  • Administrative Assistant
  • Bookkeeping
  • Business Administration
  • Computer Operations
  • CPR
  • Customer Services
  • Diagnosis
  • First Aid
  • General Office
  • Mental health
  • Office
  • Presentations
  • Receptionist
  • Sales
Experience
Program Services Coordinator | 01/0202 to Current
Company Name - City, State
  • Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Conferred with clients to discuss options and goals for various services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Coordinated between various entities to manage cases.
  • Supervised team of 10 mentors by delivering in-depth training to take care of in home clients properly
  • Interviewed potential mentors to open their homes to clients with different disabilities
  • Kept up-to-date, thorough and accurate case files.
Integrated Health Specialist | 07/2018 to 01/2020
Company Name - City, State
  • CPR/First Aid Certified Missouri, 's Office-Medicaid Fraud Control Unit.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Participated in assessments and visits with patients of all ages in various types of settings.
  • Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Developed appropriate policies for identification of medically-related social and emotional needs of clients.
  • Gathered information from families and social services agencies to inform development of treatment plans.
Legal Secretary/Investigator | 07/2017 to 07/2018
Company Name - City, State
  • Notary.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Organized and prioritized case loads of 5 attorneys.
  • Organized and maintained law libraries, documents and case files.
  • Proofed documents and submitted to attorneys for review.
  • Received and disbursed all incoming mail.
  • Processed summonses, subpoenas and complaints.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Composed and revised legal documents such as letters and depositions.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Drafted and typed grammatically correct office memos.
  • Photocopied all correspondence, documents and other printed materials.
  • Coordinated and scheduled meetings and telephone conferences.
  • Revised and maintained master calendar for client appointments.
  • Opened new client files and new matters in CMS.
  • Organized and prioritized case loads of 5 attorneys.
  • Processed and distributed invoices to bill clients.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bank Teller | 04/2015 to 07/2017
Company Name - City, State
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Reconciled cash and checks against computer records at end of shift.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Explained bank services, financial products and applicable fees to customers.
  • Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Prepared official checks for customer and internal bank needs.
  • Recommended bank products and services to current and prospective customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Responded and assisted customers with account inquiries and updates.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Processed 20 customer transactions hourly while demonstrating extreme attention to detail.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 80%.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Education and Training
Webster University - City
Master's Degree
Counseling, Clinical Mental Health Counseling, 12/2020
  • Major in Mental Health Counseling
  • Missouri Associate Alcohol Drug Counselor II-June 23, 2020.
  • National Counselor Exam is scheduled for February 10, 2021.
Drury University - City
Bachelor Degree
Psychology, Sociology, & Criminal Justice, 05/2017
  • International Honor Society Member of Psi Chi of Psychology
  • Alpha Sigma Lambda Honor Society
  • Major in Criminal Justice, Psychology, Sociology
East Central College - City
Associates Degree
General Studies, 05/2015
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Resume Overview

School Attended

  • Webster University
  • Drury University
  • East Central College

Job Titles Held:

  • Program Services Coordinator
  • Integrated Health Specialist
  • Legal Secretary/Investigator
  • Bank Teller

Degrees

  • Master's Degree
    Bachelor Degree
    Associates Degree

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