Program Services Coordinator Resume Example
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PROGRAM SERVICES COORDINATOR
Summary
Personable and proactive Mental Health Counselor-in-training focused on building positive rapport with a diverse range of clients. Critical thinker able to thrive under pressure.
Skills
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Experience
Program Services Coordinator | 01/0202 to Current
The Mentor Network - Eagan , MN
The Mentor Network - Eagan , MN
- Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
- Met with clients to determine necessary services and make treatment recommendations.
- Conferred with clients to discuss options and goals for various services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Coordinated between various entities to manage cases.
- Supervised team of 10 mentors by delivering in-depth training to take care of in home clients properly
- Interviewed potential mentors to open their homes to clients with different disabilities
- Kept up-to-date, thorough and accurate case files.
Integrated Health Specialist | 07/2018 to 01/2020
Henry Ford Hospital - Shelby , MI
Henry Ford Hospital - Shelby , MI
- CPR/First Aid Certified Missouri, 's Office-Medicaid Fraud Control Unit.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Assessed patient needs and recommended appropriate courses of treatment.
- Participated in assessments and visits with patients of all ages in various types of settings.
- Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Developed appropriate policies for identification of medically-related social and emotional needs of clients.
- Gathered information from families and social services agencies to inform development of treatment plans.
Legal Secretary/Investigator | 07/2017 to 07/2018
Applied Card Systems - Wilmington , DE
Applied Card Systems - Wilmington , DE
- Notary.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Organized and prioritized case loads of 5 attorneys.
- Organized and maintained law libraries, documents and case files.
- Proofed documents and submitted to attorneys for review.
- Received and disbursed all incoming mail.
- Processed summonses, subpoenas and complaints.
- Composed and revised legal documents, including letters, depositions and court documents.
- Composed and revised legal documents such as letters and depositions.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Drafted and typed grammatically correct office memos.
- Photocopied all correspondence, documents and other printed materials.
- Coordinated and scheduled meetings and telephone conferences.
- Revised and maintained master calendar for client appointments.
- Opened new client files and new matters in CMS.
- Organized and prioritized case loads of 5 attorneys.
- Processed and distributed invoices to bill clients.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bank Teller | 04/2015 to 07/2017
Town & Country Bank - City , STATE
Town & Country Bank - City , STATE
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Reconciled cash and checks against computer records at end of shift.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Explained bank services, financial products and applicable fees to customers.
- Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Prepared official checks for customer and internal bank needs.
- Recommended bank products and services to current and prospective customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Responded and assisted customers with account inquiries and updates.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Processed 20 customer transactions hourly while demonstrating extreme attention to detail.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Entered transactions into computer and issued customer receipts.
- Processed new accounts, including checking and savings accounts credit applications.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 80%.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Education and Training
Webster University - City
Master's Degree
Counseling, Clinical Mental Health Counseling, 12/2020
- Major in Mental Health Counseling
- Missouri Associate Alcohol Drug Counselor II-June 23, 2020.
- National Counselor Exam is scheduled for February 10, 2021.
Drury University - City
Bachelor Degree
Psychology, Sociology, & Criminal Justice, 05/2017
- International Honor Society Member of Psi Chi of Psychology
- Alpha Sigma Lambda Honor Society
- Major in Criminal Justice, Psychology, Sociology
East Central College - City
Associates Degree
General Studies, 05/2015
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Resume Overview
School Attended
- Webster University
- Drury University
- East Central College
Job Titles Held:
- Program Services Coordinator
- Integrated Health Specialist
- Legal Secretary/Investigator
- Bank Teller
Degrees
- Master's Degree
Bachelor Degree
Associates Degree
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