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Program Manager & Volunteer Coordinator Resume Example

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PROGRAM MANAGER & VOLUNTEER COORDINATOR
Professional Summary

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of [Location] history, architecture and events. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of [Location] with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Accomplished Public Relations Specialist with [Number] years experience effectively promoting and enhancing robust community relations programs and maintaining active and positive relationships with businesses, non-profit organizations and the community. Skilled [Type] Program Supervisor successful at developing and overseeing programs of all sizes. Demonstrated track record of achievement over [Number] years of experience in [Industry]. First-rate communication, interpersonal and organizational abilities.

Skills
  • Managing programs
  • Educational programming planning
  • Project manager supervision
  • Volunteer management
  • Digital marketing
  • Events logistics management
  • Project management
  • Media relations
  • Scheduling
  • Database management
  • Payment collection
  • Networking
  • Arts and culture
  • Tourism management
  • Travel recommendations
  • Public speaking
  • Local history
  • Organization and planning
  • Guest assistance
  • Heavy lifting
  • Skilled in [Software]
Work History
Program Manager & Volunteer Coordinator09/2016 to Current
Brown County Historical Society – Green Bay, WI
  • Developed tour programming to enhance guest experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Built personal relationships with guests to promote positive experiences.
  • Provided information through narratives on various sites throughout [City] area, relaying little-known stories to provide interest.
  • Collected tickets and fees from each individual prior to start of tour.
  • Developed team communications and information for [Type] meetings.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Monitored social media and online sources for industry trends.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Planned and organized activities, details and timelines for [Client name][Type] events.
  • Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
  • Recruited, interviewed and hired volunteers to fill positions in [Area], [Area] and [Area].
  • Supervised and promoted volunteers into permanent roles based on staff feedback.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Organized, sorted and checked [Type] input data against original documents.
  • Developed partnerships with local schools and organizations to promote student access to resources at hand.
  • Coordinated [Timeframe] museum tours and [Timeframe] courses to share museum exhibition expertise with general public.
  • Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings.
  • Coordinated creation and deployment of videos, social media posts and other marketing collateral.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading [Industry] partners.
  • Cultivated and maintained strong relationships with media outlets.
  • Provided administrative support to senior team members.
  • Secured media coverage for clients, company and specific campaigns.
  • Wrote and distributed press releases for company and clients.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Helped plan and execute private, company and client events.
  • Developed partnerships with local businesses to secure third party promotions.
  • Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
  • Created effective messaging using language, graphics and marketing collateral.
  • Proofed and approved production and printing drafts of promotional materials.
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values.
Interpreter05/2016 to 05/2019
Heritage Hill State Park – Green Bay, WI
  • Entertained tour guests with various props and signs to ensure maximum engagement, fun, and lasting memories.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Provided information through narratives on various sites throughout [City] area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to [Number] people on tours of [Facility].
  • Worked closely with management staff of [Company] to create new and lucrative tours.
Teaching Assistant09/2013 to 12/2015
University Of Wisconsin Milwaukee – Milwaukee, WI
  • Assisted teachers with supervision and care of group of [Number] children.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and [Area of expertise].
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
  • Worked with individual students to provide personalized educational, behavioral and emotional support.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Evaluated student progress through analysis of test scores and homework completion.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Took daily attendance, notifying [Job title] immediately of any student absences.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Supported classroom activities, including tutoring, grading homework and reviewing exams.
  • Enhanced learning plans and quantified student progress using quizzes, essays and projects.
  • Prepared teaching materials and set up audio-visual equipment for lead teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
Library Assistant02/2013 to 08/2013
Marinette County Consolidated Library System – Coleman, United States
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Marketed library's many services to visitors and patrons through active communication.
  • Kept detailed records of lending transactions and library users.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Organized circulation desk with over [Number] books and periodicals to be checked out.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Organized summer reading program for children between ages of [Number] and [Number], resulting in [Number]% increase in book loans.
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation.
  • Maintained circulation desk for lending of periodicals and books.
  • Supported staff with facility maintenance, security, services and daily staff tasks.
  • Entered and updated lending transactions of library users.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Created fliers to post throughout library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs.
  • Greeted patrons warmly and offered to assist with any issues or needs.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Collected and processed fines on overdue library materials.
Education
Bachelor of Arts: History, Humanistic Studies, And Theatre Studies05/2012University of Wisconsin - Green Bay- Green Bay, WI
Master of Arts: Public History12/2015University of Wisconsin - Milwaukee- Milwaukee, WI
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Resume Overview

Companies Worked For:

  • Brown County Historical Society
  • Heritage Hill State Park
  • University Of Wisconsin Milwaukee
  • Marinette County Consolidated Library System

School Attended

  • University of Wisconsin - Green Bay
  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Program Manager & Volunteer Coordinator
  • Interpreter
  • Teaching Assistant
  • Library Assistant

Degrees

  • Bachelor of Arts : History, Humanistic Studies, And Theatre Studies 05/2012
    Master of Arts : Public History 12/2015

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