Seasoned agile project manager successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project cost planning, continuous improvement, waste elimination, and creating culture of empowerment within large teams to deliver business value.
Excellent communication skills
Project planning and development
Business process improvement
Customer experience focused
Continue learning & improvement
PROGRAM MANAGER & RELEASE TRAIN ENGINEER, 01/2014 to Current Northwestern Mutual – MILWAUKEE, WI
Lead a team of 100+ people in support of the company's customer relationship management (CRM) platform and custom built iOS and Android mobiles apps used by 15,000+ financial representatives and staff.
Managed budget of $13.8M in 2016 to within less than a 1% variance.
Increased quality of development by 10% by combining support and project teams
Servant leader always working to remove impediments to the development teams
Utilized customer journey mapping to help product owners visualize the customer experience and improve feature design and customer experience
Created atmosphere that empowers employees (recent survey indicates 90% of team members would highly recommend working on the team)
Created a community of practice for release train engineers to increase learning
PRODUCT OWNER , 01/2013 to 01/2014 Northwestern Mutual – Milwaukee, WI
Led team in building and delivering a custom mobile app within 4 months and gaining over 1,000 users within 1 month of its release.
Product owner of a team delivering several challenging efforts including upgrading Microsoft Dynamics CRM within 4 months, implementing Active Directory Federation Services with CRM, and redesigning CRM notes functionality in order to streamline financial representative workflows.
Created a community of practice for product owners throughout the company to increase learning
PROJECT MANAGER & BUSINESS CONSULTANT, 01/2007 to 01/2012 Northwestern Mutual – MILWAUKEE, WI
Led team in rolling out Box cloud storage solution to 4,000+ users including accountability for vendor contract negotiations, communications, training, schedule, and budget.
Successfully led team of 4 to 5 developers in delivering several projects simultaneously on schedule, under budget by 3.6% to 5%, within scope, and high quality.
Led project to build redundancy in key regulatory application resulting in availability increasing from 12 hours per day to 24x7 continuous availability.
Created work breakdown structures, system blue prints, support procedures, and other artifacts to ensure successful implementation of enhancements and features.
Collaborated with business stakeholders to define use cases, system requirements, and non-functional requirements for annuity administration systems on projects ranging from $200k to over $1M.
Continued as development lead for several systems while taking on new roles.
Software Developer, 01/2005 to 01/2008 Northwestern Mutual – MILWAUKEE, WI
Designed, developed, and supported enhancements for annuity administration systems, mutual fund data, and regulatory systems spanning several technologies including Visual Basic, Java, SQL, UNIX scripting, MQ series, HTML, CSS, and .NET.
Development lead and mentor for other developers on the team.
MBA: FINANCE, AUGUST 2016 MARQUETTE UNIVERSITY - MILWAUKEE, WI
BBA: MANAGEMENT INFORMATION SYSTEMS, DECEMBER 2004 UNIVERSITY OF WISCONSIN - EAU CLAIRE - EAU CLAIRE, WI MANAGEMENT INFORMATION SYSTEMS