program manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Managed more than five parallel projects with budgets totaling from $1 MD up to $10 MD.
  • Served as Product Manager/Owner for a multiyear program focus on People Profiling and Global Capacity Management for Microsoft Services.
  • Seasoned Program Manager successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project execution planning and iterative development. 
  • Certified IT Project Manager experienced in managing projects related to applications and software tools installation and migration, server virtualization and end user computing.
  • Motivated Engagement Manager with more than 20 years in project management in the IT industry. Offers an in-depth understanding of project life cycles and project development methodologies.
Professional Summary
Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
  • Agile methodologies
  • Business process improvement
  • Change management
  • Requirements gathering
  • Iterative development
  • Microsoft Team System
  • Systems Development Life Cycle (SDLC)
  • Project planning and development
  • Results-oriented
  • Project cost planning
  • Risk mitigation and management
  • Mitigation plan development
  • Effective multi-tasker
  • MS Project
  • Strategic planning
  • Team player
  • Project management
  • Budgeting and finance
  • Vendor sourcing and negotiations
  • Customer relations
  • Methodologies and deployment
  • Customer-oriented
  • Complex problem solving
  • Customer needs assessment
  • Contract review and recommendations
Work History
Program Manager, 01/2012 to Current
Labur Professional Staffing, ,

Currently I am a Program Manager in FiPS IT (Finance & Professional Services IT) group within Microsoft IT; my IT organization is accountable to provide technology solutions to the Enterprise Services (ES) to support their daily business execution. As a IT Program Manager I am accountable of:

  • Translate business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Execute project planning & management to ensure that my team's deliverable meet the customer's expectations.
  • Work on detailing system requirements, while I am still being able to understand the long-term vision of both, our business partners and our IT architecture.
  • Led communication with stakeholders regarding product goals and progress made.
  • Supervise indirectly 3rd party resources, Microsoft's FTEs resources and partner's resources to ensure the project progress is aligned with the approved/committed project plan.
  • Develop in conjunction with business areas the IT portfolio projects for every fiscal year.

Main achievements:

  • Currently I am the Program Manager & Product Owner of One Profile & Pre-Sales' products owner within the context of GCM (Global Capacity Management) & SDT (Services Delivery Transformation) for ES.
  • GCM is a multiyear program that impacts ES Business around the world. The main target is to put in place an IT platform to support the resource management capability for a Consulting/Support business that is expecting to grow over 5 Billion Dlls for the next 5 years.
  • Regarding previous bullet, I am also accountable of defining the resources engagement model across the multiple organizations, the engagement model defines roles, responsibilities and accountability of every team member; this main activity is executed with support from engineering organization, IT operations and business.
  • I was assigned as an overall Solution Manager for DAX project (DAX - Enterprise Services new IT platform based on Dynamics AX).
  • Among program management responsibilities, my main accountabilities were:
  • Define and establish the engagement model for the DAX functional team, I was accountable to directly manage between 5 up to 9 resources coming from different organizations, different working culture and different seniority level.
  • Report program progress on a weekly basis to the DAX PMO, I was leading requirements and testing workstreams.
  • Accountable to drive the landing of DAX solution in Australia, from Testing to the actual deployment, managing and engaging with up to eight different IT & business teams.
  • DAX went live into AU last February 2015.
  • I was assigned as an overall Program Manager for One Profile & Services Connect within the context of GCM & SDT programs.
  • Among program management responsibilities, my main accountabilities were:
  • Define, establish and communicate the execution plan for One Profile & Services Connect.
  • I was accountable of planning, executing and managing multiple workshop sessions with business and IT partners to gather business and integration requirements.
  • Define and execute the process to identify, write and review user stories & business scenarios for One Profile & Services Connect.
  • And drive execution among engineering and SBO.
  • Accountable to drive the WW landing of One Profile & Services Connect from IT perspective.
  • I was the overall lead for UAT, from communications to execution management, being accountable to report the UAT progress to the management team and end user community.
  • In addition to drive end user's execution aligned to UAT plan.
  • One Profile & Services Connect went worldwide live last August 2016.
  • Currently accountable to drive the vNext Pre-Sales platform & Services Connect retirement & One Profile enhancements in alignment to Aurora program.

Engagement Manager, 04/2006 to 01/2012
Iqvia Holdings Inc, ,
  • Engagement Manager is responsible for Engagement Delivery Quality & Customer Satisfaction by structuring and managing deals through completion.
  • Main accountabilities

Technical Engagement Manager, 05/2003 to 03/2006
Diebold Corp, ,
  • As a TEM (Technical Engagement Manager) I was accountable to lead a team of consultants to deliver the services we agreed as part of the SoW.
  • My role was a consultant lead who lived within the customer's site on a daily basis.
  • Project coordination, scope/cost management, customer satisfaction, consulting, process and tools implementation, and training.
  • Consultant Lead/Project Coordination, as an example I was responsible to lead a team of 8 consultants to implement seven RUP (Rational Unified Process) disciplines plus tools in a mission critical project in Grupo Elektra (the largest retail chain in LATAM).
  • I was also playing the project management consultant role.
  • Collaboration with sales team to identify new business opportunities, to develop a delivery plan, define and write project proposals.

Program/Product Manager, 07/1995 to 04/2003
Heico Corp., ,
  • I joined SETI as an intern and worked my way up from junior developer to a team manager and product manager.
  • I was accountable to

Bachelor's degree: Electrical and Electronics Engineering, Expected in
Escuela Superior de Ingenieria Electronica y - IPN,
English Professional proficiency Spanish
Additional Information
  • Personal Information Date of birth: January 16, 1972
  • Level: Native/Full professional proficiency

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Resume Overview

School Attended

  • Escuela Superior de Ingenieria Electronica y

Job Titles Held:

  • Program Manager
  • Engagement Manager
  • Technical Engagement Manager
  • Program/Product Manager


  • Bachelor's degree

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