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Program Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

A qualified recent MSW graduate that is a client-focused Program Manager with a background in managing residential services. Highly educated in laws relating to welfare and crisis intervention. Maintains composure, diplomacy and efficiency in all situations with over 7 years of experience in program management. Providing high quality care and support to people who are socially excluded or who are experiencing problems in their lives. Having a consistent track record of working successfully with individuals, families or groups, all within a variety of settings. Possessing a in-depth understanding of relevant legislation, procedures and techniques required. Extensive knowledge of social work principles, techniques and practices and their application to complex cases, group work, and community issues. Easy going by nature and able to get along with both colleagues and senior managers, by utilizing my professional skills in social work.

Accomplishments
  • Supervised team of 6 staff members.
Skills
  • Discharge planning
  • Case management
  • Clinical intervention
  • Crisis management
  • Diagnostician
  • DSM-V
  • Evidenced based based practices
  • Group therapy
  • Intake and assessments
  • Patient centered
  • Performance monitoring
  • Documentation proficiency
  • Program leadership
  • Treatment planning
  • Psychosocial interventions
  • Medicaid, medicare, private insurance
  • Mental health counseling
Work History
01/2014 to Current Program Manager Beyondsoft Group | Corvallis, OR,

Oversight and overall management of one or more Hope Network Residential homes. Hire, train, coach and mentor direct care staff so that person-served receive care consistent with their personal plans and goals. Responsible to ensure that facilities and residential services meet applicable licensing rules, accreditation standards, and contract/funder requirements. Meet performance targets set by leadership team related to service provision, quality assurance, and fiscal viability. Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, and assess and document the progress of persons served in a timely manner.

01/2020 to 05/2021 Bachelor of Social Work Intern Cason Adult Day Care | City, STATE,
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Provided social work services to a variety of groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
08/2020 to 04/2021 Master of Social Work Intern Stonecrest Behavioral Center, | City, STATE,
  • Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Explained medical care options to help families make informed healthcare decisions.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Attended over 215 hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Provided social work services to a variety of groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
08/2018 to 12/2018 Bachelor of Social Work Intern Covenant House Michigan | City, STATE,
  • Delivered comprehensive therapeutic services to young adults to support child welfare and prevention services.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
Education
Expected in 05/2021 Master of Social Work | Interpersonal Practice Wayne State University, Detroit, MI GPA:
Expected in 05/2020 Bachelor of Social Work | Wayne State University, Detroit, MI GPA:
Expected in 05/2017 Associate of Science | Wayne County Community College District, Detroit, MI GPA:
Expected in No Degree | Phlebotomy Technician Wayne County Community College District, Detroit, MI GPA:
Expected in No Degree | Medical Office Specialist Wayne County Community College District, Detroit, MI GPA:
Affiliations
  • National Association of Social Workers April 2021-current
  • MALA 2019 Conference and trade Show" Michigan Assisted Living Association Training, Lansing, MI 49833 May-2018 and 2019
Certifications

Limited License Social Work- expires 4/30/2022

One Hope Leadership Certification Hope Network 2019

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Resume Overview

School Attended
  • Wayne State University
  • Wayne State University
  • Wayne County Community College District
  • Wayne County Community College District
  • Wayne County Community College District
Job Titles Held:
  • Program Manager
  • Bachelor of Social Work Intern
  • Master of Social Work Intern
  • Bachelor of Social Work Intern
Degrees
  • Master of Social Work
  • Bachelor of Social Work
  • Associate of Science
  • No Degree
  • No Degree

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