Result-driven professional with a proven record of project and people management in information technology.
Over 14 years of experience as a Program Manager/Project Manager/IT Strategy Manager/ Lead Business Analyst/QA Manager in all phases of Software Development Life Cycle (SDLC), including Requirement gathering and Documentation, Functional specification, Business Case analysis, Quality Assurance and Testing.
Extensive experience in Business Process Optimization and Robotic Process Automation.
Extensive experience in Mortgage and ecommerce Domain. Also have extensive experience in Consumer Website for Mortgage Lenders.
Extensive knowledge of Object-Oriented Analysis and Design using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile, Waterfall cycle, Rational Rose, Requisite Pro, Rational Clear Case and MS Visio.
Excellent knowledge of Capital Markets, POS (Point of Sale), LOS (Loan Origination System) and Mortgage products including Bonds and Piggybacks (Standalone, Closed Ends and HELOC).
Subject Matter Expert (SME) in FHA, VA, USDA, Loan Officer Workflow and Underwriting Workflow.
Expert in Loan Origination Workflows and leader in Fulfillment Automation.
Lead Multiple Compliance Projects like Automation of NTB (Net Tangible Benefit), 2010 RESPA- TILA Disclosure Rules, TRID (TILA-RESPA Integrated Disclosures) from Inception through Post Deployment
Excellent experience in developing project scope statement, Work Breakdown structure (WBS), project management plan, communication management plan, cost management plan and project resource management.
Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing, development of functional specifications and project planning.
Expertise in Data Modeling, Data Analysis, Business Modeling, Data Migration and Data mapping.
Extensive experience in conducting Joint application development (JAD) session, Rapid application development (RAD) and requirements work-sessions.
Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making, excellent analytical skills coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.
Possess the ability to learn complex business logic quickly due to excellent analytical skills and experience.
Effective in working with business stakeholders, VP's, Support Managers off-site and on-site, Senior Project Managers, Program Managers and Solution Architects.
Extensive experience working with Senior Executives to develop their top-level dashboards.
Courteous and personable professional ready to take new leadership step with [Job Title] role. Extensive experience in [Area of expertise] and [Number] year-career in [Industry] sector.
Business Modeling Tools
Microsoft Office, MS Visio, UML, Requisite Pro, Rational Rose, Clear Case,
Project Management Tools
JIRA, Service Now, MS Outlook, MS Visio 2007, MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint, TFS (Team Foundation Server)
Loan Origination Systems
Pilot/Co-Pilot, Lendscape (Gallagher), Eclipse (Palisades/IBM), Empower (LPS) and Encompass (Ellie Mae), iMP Loan Center (New Leaf/CloudVirga), Destiny (Integra Software Systems)
Rational Unified Process (RUP), Agile, Kanban, Waterfall
Data integration, Meetings, Project Management, UML
Databases, MS Access, QA, Visio
Delivery, MS Excel, Quality Assurance, Website
Policy and procedure improvements
Education and Training
Master of ScienceClarkson UniversityPotsdam,NY,Electrical Engineering, 12/2005
B.ENational Institute of TechnologySuratElectrical Eng, 05/2002
Certified Encompass Administrator
Bachelor's in Electrical Engineering (National Institute of Technology, Surat, India)
Master's in Electrical Engineering (Clarkson University, Potsdam, NY, USA)
NewRez LLCProgram Manager | Plymouth Meeting, PA08/2016 to Current
Led a program to implement an Online 1003 for NewRez LLC and their multiple JV's.
Managed the implementation of a Consumer Fulfillment Portal and a Realtor Portal.
Assisted NewRez in their selection of their RPA Automation Tool (Uipath).
Coordinated the resources and managed the relationships between multiple departments and vendor involved in end-to-end product setup, testing and implementation of Online 1003 application and Consumer/Realtor Portal.
Proven track record of evaluating current processes and envisioning ways to reengineer the process to create significant productivity and enhance controls through RPA.
Facilitate creation of the tasks for the RPA Sprint with dependencies identified.
Work with key Business SMEs to determine RPA Ranks and implement RPA Tasks where the business can instantly see business efficiency and productivity.
Eliminated 1500 Man Hours by automating various business processes in Operations through Uipath.
Saved the organization $2 million after a year 12-month project.
Worked closely with third party vendor to implement the integration of Income/Assets automation as part of the Online Application.
Developed the project plan, requirements and budget to implement the Online Application and Consumer/Realtor Portal.
Ensured that the program was executed within established time period and complied with the defined standards.
Responsible for reporting the Status of the Program to Senior Management and Stakeholders.
Assessed and advised on the development of project management processes, tools and methodologies for the company's Enterprise Project Management Office (EPMO) and IT organization.
Ditech Financial LLC, GMAC MortgageTechnical Project Manager/IT Strategy and Planning | Fort Washington, PA01/2012 to 07/2016
Ditech Financial LLC is one of the nation's leading Mortgage Lenders.
Actively managed and delivered multiple projects like TRID, iMP POS and LOS, Consumer Website, Encompass Implementation, Integration to multiple Internal Interfaces including Capital Markets, Finance and Servicing and 2010 RESPA-TILA Disclosures.
Managed all aspects of Product Development for Consumer Lending Channel.
Drafted Project Charter, Project Plan, Cost Benefit Analysis (CBA), Work Breakdown Structure (WBS), Statement of Work (SOW), Product Summary and Business and Functional Requirement document (BRD/FRD).
Lead Joint Application Design (JAD) sessions, Scrum Meetings with projects on compressed timelines.
Partnered with business leads and technology managers to assess new business opportunities and develop the short and long-term information systems and technology strategy for Consumer Lending line of business.
As an IT Strategy Manager evaluated and selected external technology partners to ensure the success of the firm's strategic technology roadmap and meet business requirements.
As an IT Strategy Manager/Project Manager for the implementation of iMP (Intelligent Mortgage Platform) was responsible for leading the planning and implementation of this project.
As a Project Manager for the entire program was responsible for managing both BA and QA teams which includes resource allocation, management, task allocation and test planning.
Worked on Agile Scrum methodology and created User Stories, Use Cases, test plans, test cases and test scripts.
Worked closely with the business in order to gather requirements, identifying GAPs with the existing system and to be system, review and update the Business and Functional Requirements Documents.
Responsible for reviewing the Business and Functional Specification Documents for each workflow, holding review sessions with the business partners and making appropriate changes following those sessions.
Provided direction and support to project team; constantly monitor and report on progress of the project to all stakeholders via weekly meetings and presenting periodical status reports defining project progress, problems and solutions.
Implemented a smart Investor Matrix for Sales and Underwriting Workflow and ensured it improved their productivity.
Automated a lot of business process (Automation of Initial, Redisclosures, Appraisal and Approval documents) to improve overall Business Efficiency.
Automated Net Funding Calculations and Sending of Wire to Warehouse Lines to improve Funding Workflow.
Implemented a smart and automated checklist for Underwriting to ensure the loan data at any given point of loan life cycle meets the Product Guidelines.
Automated the loan assignment process from Processing to Funding.
Improved workflow controls and decreased delivery times by developing and implementing process improvements and reporting metrics.
Managed a team of individuals for Business Analyst and ensured all business needs were properly documented.
Managed a team of individuals for Quality Assurance.
Reviewed all test plans and cases and ensured it met the project needs.
Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Capital Markets and Consumer Sales and Operations.
Initiated, designed, and managed project for the Self Provisioned Consumer Website.
Managed multiple projects for Capital Markets including ULDD (Uniform Loan Data Delivery) and UCDP (Uniform Collateral Data Portal).
Managed data integration and management projects to adopt industry best practice data standards; deliver a flexible and sustainable solution to develop a competitive advantage for the firm.
Responsible for implementing multiple Internal and External Interfaces to Loan Origination Systems to ensure Data requirements are met for Loan Delivery.
Responsible for Data Mapping for any internal and external interfaces.
Mitigated operational risks through the implementation of technology disaster recovery plan.
GMAC MortgageBusiness Product Manager | Fort Washington, PA01/2006 to 12/2011
GMAC Mortgage was a diversified banking, financial and mortgage company that provided a broad range of financial operations.
Worked and grew within the Consumer Lending IT department from a Production Support Analyst to Lead Analyst to Product Manager.
As a Product Manager helped Ditech launch HARP (Home Affordable Refinance Program) and Homepath.
Developed and Maintained the Product Summaries for all of Consumer Lending.
Developed and launched Community Lending Products, Bonds, Piggybacks (Standalone, Closed End and HELOC's) for Consumer Lending Channel.
Responsible for implementation FHA 40001 Handbook changes for Consumer Lending Channel.
Responsible for implementation of Maximum Mortgage Calculations for FHA and VA loans.
Implemented and improved product training and educational materials to support end users and drive user adoption.
As a Lead Analyst was responsible for the major enhancements to Eclipse.
As a Lead Analyst was responsible for the implementation of Retail Channel to Eclipse from legacy system Pilot/Co-Pilot.
Worked closely with application development team, legal, compliance and business units to ensure the change requests met the business needs.
As a Product Support Analyst worked with end users to resolve any system issues and create change requests for any system defects.