Program Manager Resume Example
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PROGRAM MANAGER
Summary
Multi-faceted Human Resource Professional knowledgeable of human resource principles and laws. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Flexible professional with experience in maximizing resource utilization, boosting employee performance, and customer service. Seeking to continue my career in a position that allows me to utilize my resilient work ethic, interpersonal and leadership skills, to excel within an organization. Looking to join a diverse and progressive team as a human resource specialist to provide high-end administrative support within the HR department.
Skills
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Experience
Dcs Corporation | Wharton , NJProgram Manager05/2019 - 05/2020
- Schedule planning
- Assist in meetings with stakeholders
- Lead weekly team meetings, and share essential information with Supervisor
- Maintain a professional network of 300 contacts to provide support to clients
- Responsible for training employees, correcting performance issues
- Collaborate with team members to identify and accomplish agency objectives.
- Create essential client documents needed for annual meetings for 40+ clients
- Identify and hire talented individuals bringing valuable skills and great experience to the team.
- Enable each member of staff to receive development opportunities by implementing workshops, and regular training.
- Coordinate referrals to community services by advocating for individual needs and addressing roadblocks.
- Develop employee schedules and review employee timecards for payroll
- Analyze employee strengths and weaknesses to help them thrive and grow their professional skills
- Implement and train employees on new policies
- Review and approve employee notes on client behaviors and supports
- Enroll new clients
- Resolve problems and delivered solutions by collaborating with supervisor and other human resource professionals
Bandlab Technologies | Los Angeles , CAClinique Beauty Consultant11/2017 - 12/2018
- Met or exceeded upselling, and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Readied merchandise for sales floor by marking items to increase sales and promotions
- Recommended optimal products based on customer needs and desires.
- Drove substantial sales with more than $4,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Educated customers on Clinique product and service offerings.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Exceeded 2018 quota by 31% with over $60,000 in sales.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Region 8 Mental Health Services | City , STATECommunity Support Specialist08/2016 - 06/2017
- Helped adults and children locate vital resources in the community
- Supported clients in gaining independence by finding employment, reaching educational goals, find housing, and more
- Helped clients manage appointments with primary health doctors, psychologists, psychiatrist, and therapist
- Completed treatment plans for clients
- Monitored and documented medication compliance and mental health treatment with clients
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Developed and implemented short- and long-term case management initiatives to improve client programs.
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
- Researched and located households and coordinated interviews.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained thorough and accurate records outlining program operations and participant progress.
Education and Training
Grand Canyon University | CityMaster of Science in Psychology10/2020
Emphasis in Industrial-Organizational Psychology
Mississippi State University | City, StateBS in Psychology2016
Activities and Honors
- Member of Zeta Phi Beta Sorority, Inc since 2015
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Resume Overview
School Attended
- Grand Canyon University
- Mississippi State University
Job Titles Held:
- Program Manager
- Clinique Beauty Consultant
- Community Support Specialist
Degrees
- Master of Science in Psychology
BS in Psychology
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