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Program Manager Resume Example

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PROGRAM MANAGER
Summary

Multi-faceted Human Resource Professional knowledgeable of human resource principles and laws. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Flexible professional with experience in maximizing resource utilization, boosting employee performance, and customer service. Seeking to continue my career in a position that allows me to utilize my resilient work ethic, interpersonal and leadership skills, to excel within an organization. Looking to join a diverse and progressive team as a human resource specialist to provide high-end administrative support within the HR department.

Skills
  • Policy and procedure improvement
  • Strategic Planning
  • Scheduling
  • Attention to detail
  • Problem solving and conflict management
  • Strong communication and Organization
  • Team management and Team Building
  • Resourcefulness
  • Program leadership
  • MS Office (Word, PowerPoint, Excel)
  • Relationship development
  • Customer service
  • Adaptability
  • Multi-tasking
Experience
Compass Career Solutions | Hillsboro, ORProgram Manager05/2019 - 05/2020
  • Schedule planning
  • Assist in meetings with stakeholders
  • Lead weekly team meetings, and share essential information with Supervisor
  • Maintain a professional network of 300 contacts to provide support to clients
  • Responsible for training employees, correcting performance issues
  • Collaborate with team members to identify and accomplish agency objectives.
  • Create essential client documents needed for annual meetings for 40+ clients
  • Identify and hire talented individuals bringing valuable skills and great experience to the team.
  • Enable each member of staff to receive development opportunities by implementing workshops, and regular training.
  • Coordinate referrals to community services by advocating for individual needs and addressing roadblocks.
  • Develop employee schedules and review employee timecards for payroll
  • Analyze employee strengths and weaknesses to help them thrive and grow their professional skills
  • Implement and train employees on new policies
  • Review and approve employee notes on client behaviors and supports
  • Enroll new clients
  • Resolve problems and delivered solutions by collaborating with supervisor and other human resource professionals
Belk Department Store | Columbus , MSClinique Beauty Consultant11/2017 - 12/2018
  • Met or exceeded upselling, and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items to increase sales and promotions
  • Recommended optimal products based on customer needs and desires.
  • Drove substantial sales with more than $4,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on Clinique product and service offerings.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Exceeded 2018 quota by 31% with over $60,000 in sales.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Region 8 Mental Health Services | Brandon, MSCommunity Support Specialist08/2016 - 06/2017
  • Helped adults and children locate vital resources in the community
  • Supported clients in gaining independence by finding employment, reaching educational goals, find housing, and more
  • Helped clients manage appointments with primary health doctors, psychologists, psychiatrist, and therapist
  • Completed treatment plans for clients
  • Monitored and documented medication compliance and mental health treatment with clients
  • Attended case management team meetings to staff current clients and provide insight on caseloads.
  • Developed and implemented short- and long-term case management initiatives to improve client programs.
  • Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
  • Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
  • Researched and located households and coordinated interviews.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained thorough and accurate records outlining program operations and participant progress.
Education and Training
Grand Canyon University | Phoenix, AZMaster of Science in Psychology10/2020

Emphasis in Industrial-Organizational Psychology

Mississippi State University | Starkville, MSBS in Psychology2016
Activities and Honors
  • Member of Zeta Phi Beta Sorority, Inc since 2015
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Resume Overview

Companies Worked For:

  • Compass Career Solutions
  • Belk Department Store
  • Region 8 Mental Health Services

School Attended

  • Grand Canyon University
  • Mississippi State University

Job Titles Held:

  • Program Manager
  • Clinique Beauty Consultant
  • Community Support Specialist

Degrees

  • Master of Science in Psychology
    BS in Psychology

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