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Program Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Program Manager,  Fraud and Waste Prevention Enthusiast

Organized, engaged, out-of-the-box thinker with over 15 years experience in planning, initiating and managing complex software and information technology projects including cloud based, big data projects and fraud prevention programs using complex analytics. Passionate, creative leader who loves preventing fraud, waste and abuse of all kinds and making sure products get into the hands of the right people. Highly regarded as a go-getter with a sense of humor and someone who drives solutions and products to market. Whether it's internal or external, I make sure the customer gets what they need and sometimes what they didn't know they wanted in a timely manner. Possess a natural ability to learn quickly and help others learn as well.

Skills
  • Business Strategy 
  • Product Management 
  • Risk Management 
  • Fraud Analysis
  • Agile/Scrum
  • Program Management 
  • Resource Management
  • Process Improvement
Work History
06/2015 to Current Program Manager Department Of Housing And Urban Development | Tulsa, OK,
  • Quickly gained a reputation as the go to person and primary escalation contact for chargebacks, suspected fraud, payment transactions failures and credit card transactions as well as other system functionality.
  • Implemented a fraud trigger system to generate tickets and hold orders for review by customer support members.
  • Provide data analysis of fraud cases and industry expertise that supplied the business rules for the fraud trigger leading to decreased chargebacks.
  • Guide a team of project managers and business analysts who support the core systems of our business including order intake, accounting, procurement and fulfillment of Point of Sale systems (POS Systems).
  • As Product Manager, I work cross-functionally with different business groups to determine the requirements, product features and priorities for the core systems that run our business.
  • I work closely with the scrum master and the agile team to determine feature sets by sprint while managing the backlog of future enhancements.
  • Key Achievements: Achieved removal from AmEx Fraud Recourse Program with <1% chargeback rate by implementing additional data capture on orders and fraud decision rules.
  • Shortened learning curve from 12 months to 9 months with hands on learning tools and documentation.
  • Improved identification of card not present fraudulent transactions while minimizing false positives through continual data analysis and tweaking of fraud triggers.

02/2012 to 06/2015 Project Manager Concept Systems Inc. | Charlotte, NC,
  • Fraud Prevention Apple Online Store Excellence in project management led to a pivotal role in reducing fraud stemming from transactions in the Apple Online Store.
  • Led a high performing team of data scientists in crucial fraud prevention program on Black Friday.
  • Provided guidance and expertise to cross-functional business teams launching new products and gift cards to be used in the Apple Online Store of potential fraud risks and account take over issues.
  • Led the development of multiple pieces of functionality in SAP application, the cloud based fraud engine and the Enterprise Data Warehouse to increase security with the fraud models.
  • Provide mentoring to other project managers in project management methodology, especially agile, best practices, and organization.
  • Created a new data ingestion application for the data warehouse working with development and QA resources.
  • Piloted change management system and developed template for requests.
  • KEY ACHIEVEMENTS

2010 to 2012 Project Manager Concept Systems Inc. | Seattle, WA,
  • Consulting Reduced waste by simplifying CUIAB business processes to speed up time to decision for impacted workers.
  • Delivered strategy and roadmap for supporting transition to a paperless world.
  • Wrote business case and financial justification documentation for purchase of imaging system and case management system with plan for transition, launch, adoption, migration and transition to maintenance and operations including re-organization plan with retraining existing workers.
  • Designed change management plan for the transition to the new system.

2008 to 2010 Program Portfolio Manager Deloitte | Tacoma, WA,
  • CA Prison Health Care Services Spearheaded a team of Project Managers for a $300m portfolio of infrastructure upgrades to the CA prison system.
  • Bolstered program management leadership budgeting and reporting across the program.
  • Implemented Field Support readiness guide.
  • Instructor for the PMO quarterly education, "Gathering Effective Business Requirements" offered statewide to Project Managers, program and business owners, and field support staff for PMI credit.

2007 to 2008 Release Manager General Dynamics | Fort Meade, MD,
  • Product management leader who identified wasteful practices and implemented technical solutions to curtail them, saving millions of dollars a month for the company.
  • With a budget of $100m our initiatives saved $500m over the course of 3 years.
  • Identify risks, conduct risk assessment, build probability and impact matrices and develop risk mitigation strategies for validation by the global team across all programs.
  • Contributed to Fiscal Year Plan of Record with budget estimates, resource estimates, and future product releases.

2006 to 2007 Client Project Manager Revolution Foods | Houston, TX,
  • Improved productivity for law firms through implementation of research programs.

2004 to 2006 Consultant Icon | New York, NY,
  • Increased lead generation for agents through Yahoo! Partnership.

2000 to 2004 Technical Project Manager Motion Recruitment | Willow Grove, PA,
  • Increased customer retention 20% through creative training and marketing programs.

Education
Expected in J.D | SANTA CLARA UNIVERSITY SCHOOL OF LAW, Santa Clara, CA GPA:
Expected in B.Sc | Political Sciences SANTA CLARA UNIVERSITY, Santa Clara, CA GPA:
Political Sciences Member of the Women's Soccer Team; Played Semi-professionally as well.
Expected in PMP Certificate from Project Management Institute (not current but could be by time of employment if required) | , , GPA:
Certifications
PMP - expired but could be made current if required.

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Resume Overview

School Attended
  • SANTA CLARA UNIVERSITY SCHOOL OF LAW
  • SANTA CLARA UNIVERSITY
Job Titles Held:
  • Program Manager
  • Project Manager
  • Project Manager
  • Program Portfolio Manager
  • Release Manager
  • Client Project Manager
  • Consultant
  • Technical Project Manager
Degrees
  • J.D
  • B.Sc
  • PMP Certificate from Project Management Institute (not current but could be by time of employment if required)

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