program improvement specialist sr analyst resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Customer Service
*Cost Efficient
*Detailed and Organized
*Supplier Relationship
Skills
Microsoft Office
Visio
Microsoft (MS) SharePoint
Experience
PROGRAM IMPROVEMENT SPECIALIST, SR. ANALYST, 08/2011 to Present Aetna Inc. – Fort Lauderdale, FL,
Provide support to business operations for contracting company to include, proposal team, creating requisitions for new positions, tracking and generating weekly personnel status report, providing monthly deliverables to government, liaison between headquarters and network sites and tracking compliance for security clearance level for contractors.
Instrumental in standing up and launching the PIE office to include short and long term goals and briefing leadership.
Designated as the Contractor task manager (GDIT) for the Program Improvement and Evaluation (PIE) Office.
Managed all projects within the PIE office and provided timelines to the Director of Research.
Developed and presented internal training segments and webinar series specific to process improvement.
Completed GDIT Supervisor Training.
Managed all data entry projects in Research.
Managed and maintained policy, procedure and compliance for HIPAA Regulations within the department.
Assured that data was collected, processed and analyzed in support of research, clinical, and operational projects.
Analyzed information from users as needed for the development or modification of the data collection systems.
Developed completion time lines and human capital needs for new studies and provided to the Director of.
Research.
Performed quality assurance/quality control reviews necessary to ensure the accuracy and completeness of data.
Established edits and queries to ensure consistency and validity of the data.
Interacted with members of the scientific support branch, management staff, and others to accomplish data.
collection and quality needs.
Created and maintained data management processes.
Attended monthly scheduled meetings and attended Operations Meeting.
Responsible for submitting GDIT Monthly Progress Report for Data.
Responsible for maintaining training records for all GDIT contractors.
Assisted in the creation of forms for data collection.
Provided the data analysis/reports to those directed.
Developed and maintained monthly activities/production log.
Participates in special projects as required.
Prepared and review operational reports and schedules to ensure accuracy and efficiency.
QUALITY ASSURANCE MANAGER, 02/2010 to 08/2011 Senior Lifestyle Corporation – Bethel Park, PA,
Team lead to make physical transition from Walter Reed Base Realignment and Closure to Rockville.
Managed division in the directors absence.
Managed all ongoing projects in the division.
Analyzed internal processes and recommend and implement procedural or policy changes to improve operations.
Responsible for completing special projects.
Managed and performed quality control on datasets and surveillance site reports.
Prepared quarterly report for quality assurance.
Completed the Abbreviated Injury Scale (AIS) training in order to review and QC data.
Designed, developed, implemented and managed the quality assurance system and activities to support that.
system in the Division of Informatics.
Responsible for maintaining the division quality manual, quality policies, and standard operating procedures (SOPs).
Managed and maintained policy, procedure and compliance for HIPAA Regulations within the division.
Supervised and coordinated activities of employees engaged in identifying and cataloging all current and legacy.
studies including datasets.
Supervised and coordinated activities of workers engaged in identifying and developing quality assurance.
strategies and processes for the DVBIC Informatics Division.
Planned, organized, controlled and led quality assurance staff in procedures which assure production of quality.
data and information.
Defined, published and communicated new requirements to all data systems users.
Reviewed reports and conferred with quality assurance, production, management, and systems personnel to solve.
work-related problems.
Designed reports which reflected standards compliance and non-compliance to the Director of Informatics
FRIENDS IN ACTION OF THE EASTERN PANHANDLE.
EXECUTIVE DIRECTOR, 11/2009 to 02/2010 Familia Dental – Clovis, NM,
Managed all staff and volunteers within organization.
Managed all fund raising events and prepared all grant applications.
Responsible for building capacity and training of all mentoring teams.
Developed all public relations, marketing and strategic planning.
Interacted with the Board on a regular basis and committees.
Liaison between the Board, the organization and the community and interacted with local agencies.
OFFICE MANAGER, 01/1992 to 12/2007 CHARLES TOWN, WV – , ,
Managed business operations including but limited to human resource activities, marketing and advertising, all accounts receivables and payable accounts.
Decreased account receivable collections by 90%.
Responsible for bankruptcy intake and preparation of bankruptcy petitions and pleadings.
Interacted with local and federal Court Offices on a daily basis.
Education and Training
: EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION, Expected in DECEMBER 1998 to WEST VIRGINIA UNIVERSITY - MORGANTOWN, WV GPA: EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION
BACHELOR OF REGENTS: BUSINESS, Expected in MAY 1994 to SHEPHERD UNIVERSITY - SHEPHERDSTOWN, WV GPA: BUSINESS
Skills
accounts receivables, advertising, business operations, data analysis, data collection, data entry, data management, forms, fund raising, government, grant applications, HIPAA Regulations, human resource, leadership, Team lead, Director, marketing, meetings, mentoring, Microsoft Office, Office, SharePoint, network, personnel, policies, processes, process improvement, Progress, proposal, public relations, quality, quality assurance, quality control, Research, scientific, security clearance, strategic planning, Supervisor, Visio
Activities and Honors
Additional Information
AWARDS AND HONORS
*Certificate of Recognition from the National Director for the Legacy Data Archiving Project
*Certificate of Recognition from National Director for standing up the Process Improvement and Evaluation Office (PIE) and leading the office while the Chief was deployed
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