Program Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Exceptional interpersonal communication
Client account management
Collaborative management type
Program Delivery Manager American Specialty Health - San Diego, CA11/2010 - Current
Effectively manage the operational
needs of client accounts including group and member enrollment, benefit set up
and validation, client configurations, client customization's, biometric
screening and work-site education vendor facilitation, data integration, and
Service key Tier 3 clients;
major/key accounts generating 30K+/per month with a minimum 3 year contract
Oversee data integration and
implementation, translating the client expectations clearly and concisely to production teams
to ensure the final
product is delivered as requested.
Strategically identify opportunities to
enhance client's existing product packages, often resulting in an increase of revenue
and lengthening contract terms.
Key contact for the management of escalated
member and website issues/inquires; extremely effective in handling these types
of inquiries, working collaboratively with internal and external departments while
always ensuring timely resolution.
as the primary point of contact for the operational needs of assigned clients;
this includes acting as the liaison between multiple internal and external
departments, and vendors to ensure high levels of satisfaction for all parties
Quality Assurance Project Manager American Specialty Health - San Diego, CA05/2012 - 11/2014
Developed, documented, managed, and
effectively communicated project plans and specifications for deliverables
based on defined goals and objectives.
Created and analyzed bench-marking reports to help identify opportunity areas which assisted internal departments in improving client programs and
developed customized strategic wellness plans, based on the goals and
objectives of the client.
Collaborated with multiple
departments on a variety of projects which included (but were not limited to):
creating & analyzing surveys, developing process work flows and
prioritization matrices that assisted in finding opportunities for improvement
and developing effective strategies for resolution for both internal and
Effectively supported and managed assigned
QA activities required for risk management mitigation and accreditation.
Bachelor of Arts: Psychology California State University Fullerton - Fullerton, CA2006