Program Manager: Accomplished Program Manager with 8 years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion, and commitment to exceeding expectations in customer satisfaction, revenue, and cost controls.
Sales and Marketing
Verbal and written communication
Budget, Staff Management
Budgeting, Strategic Planning
Business administration, Supervising
Business planning, Transportation
Business processes, Written communication
Excellent customer service
Program Coordinator/Manager, 09/2014 to 09/2020 Company Name – City, State
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals, in addition to working closely with 5 managers on various projects, ensuring that all assignments and goals were completed within budget and in timely manner.
Implemented new initiatives and procedures to increase knowledge and availability of client services, by providing excellent customer service, maintaining professional relationship with clients, and resolving any customer inquiries and problematic issues.
Managed job assignments and schedules to keep pace with dynamic client needs, factoring in processes, employee knowledge and clients demands as well as conducting training to update staff on new laws, regulations, and procedures to promote more informed delivery of client services.
Program Manager, 05/2012 to 09/2014 Company Name – City, State
Monitored progress of programs, using, and applying programming documents, program directives, funding documents and other program material, as well as scheduling and supervising second shift staff meetings to discuss new ideas and update participants on program details and milestones.
Worked closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on business, as well as managing up to 50-day shift employees.
Reported project status, issues and implemented solutions as well as evaluations and assessments of results by providing leaders with updates, including opportunities for improvement as well as recognizing potential problem areas against plan and identify and implement alternative solutions Identify best cost solutions to reduce cost by streamlining processes and systems (i.e.
Modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
Shift Supervisor, 03/2011 to 04/2012 Company Name – City, State
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within in addition to applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Managed over 25 employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands, as well as providing consultative assistance to technical staff by recommending and implementing solutions to business problems.
Worked with Operational management to assess impact and urgency of critical and/or impactful issues, also worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Functional Lead/Shift Leader, 03/2008 to 02/2011 Company Name – City, State
Carried out detailed design analysis by understanding company's business requirements and business processes, also worked on route determination to calculate transportation planning and transit time for Shipment, route schedules & shipment documents with various leg classifications, stages and forwarding agents.
Performed Logistics Execution (LE) functions like Delivery Processing (inbound and outbound processes), Picking, Packing and Transportation, handled over 20 employee issues regarding shipping details.
Aligned project specifications, schedules and phase deliverables across all teams, members, and external parties to conform with user needs and client requirements.
Associate Degree: Project Management, Expected in 07/2021 University of California - City, State
Bachelor of Arts: Social Sciences, 04/2013 Rust College - City, State
Certificate: Master Data in SAP online course, Udemy: 2020
Certificate: Project Management Principles and Practices Specialization, University of California, Irvine: 2016
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University of California
Job Titles Held:
Functional Lead/Shift Leader
Associate Degree : Project Management , Expected in 07/2021 Bachelor of Arts : Social Sciences , 04/2013
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