Business Management student with background in human services. Strong technical proficiency with work history in Direct Support. In-depth knowledge of Therap & Paycom coupled with DD and BLS abilities. Proven history of mediation and experience. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Program management
Report creation
Self-motivated
Human resources understanding
Staff development expertise
Scheduling proficiency
Project coordination
Staff development
Budget coordination
Policy and procedure improvements
Program leadership
Project planning
Partnership development
Business oversight
Performance standards and analysis
Experience
Program Coordinator II, 09/2021 - Current State Of North Carolina – Yadkinville, NC,
Fostered relationships to define needs and strengthen organizational standing.
Oversaw staff and other day-to-day activities.
Directed, coordinated and administered Residential programs.
Uncovered issues to determine solutions and assist people supported.
Analyzed program effectiveness to modify, adapt and optimize workflows.
Maintained scheduling and optimal quality standards.
Designed and implemented program policies.
Supervised and directed programs by creating policies to reflect business practices , and mission statement.
Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
Liaised between departments to complete tasks.
Developed and monitored budgets for Residental Services program.
Instituted volunteer work as part of the DayHab program curriculum.
Direct Support Professional, 02/2013 - 03/2021 Bayada Home Health Care – Hartford, VT,
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment for client happiness and safety.
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Monitored vital signs and medication use, documenting variances and concerning responses.
Aided with mobility and independence for adults with disabilities and continually monitored safety.
Reported concerns to nurse & supervisor to promote optimal care.
Provided detailed reports on all things reportable.
Senior Supervisor, 04/2006 - 02/2013 Jbt Corporation – Richmond, VA,
Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
Developed documentation for department regarding tasks, job duties and corporate protocols.
Attended all managerial meetings and all employee meetings, receiving updates on products and services and providing feedback to employees.
Directed activities of employees in the shelter, and other departments, overseeing inventory-taking, reconciling of cash receipts and other department-specific duties.
Collaborated with shelter managers and company executives to identify opportunities for increasing donations of products and services and introduce new offerings.
Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat donations.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Conducted employee evaluations and reviews.
Completed drug, and alcohol tests of residents.
Created training manual for employees to use as reference guide.
Direct Support Professional, 05/2010 - 12/2012 Bayada Home Health Care – Hempstead, NY,
Maintained clean and well-organized environment for Person Supported happiness and safety.
Transported people supported to doctor's appointments and errands.
Enhanced wellbeing by supporting participation in recreational activities.
Supervised medication administration, personal hygiene and other activities of daily living.
Tracked and reported persons supported progress based on observations and conversations.
Followed care plan and directions to administer medications.
Developed strong and trusting rapport with persons' to facilitate smooth, quality care.
Documented current information to update vital signs, behaviors and eating habits.
Aided with mobility and independence for individuals with disabilities, and continually monitored safety.
Documented progress in charts and logbooks/Therap
Improved outlook and daily living through compassionate care.
Served meals and assisted individuals with eating.
Assisted with personal hygiene, mobility and transportation.
Checked mail, shopped for groceries and handled bill payments.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Worked with person supported, and families to design meal, rehabilitation and other plans for long-term success.
Liaised between doctors and staff about care plans, progress and changing health conditions.
Led physical therapy activities such as ROMS and exercise to help patients regain range of motion, build muscle and heal injuries.
Eliminated errors by reconciling documentation
Traveled with Pride to take notes and dictation at meetings.
Education and Training
Diploma: Gen Ed, Expected in 2005 - Jamestown High School - Jamestown, North Dakota, GPA:
: Business Administration And Management, Expected in - WGU - Austin, TX, GPA:
Accomplishments
Results-oriented professional with 8 years of experience and a
proven knowledge of assisted living, certificate of need, and
continuity of care.
Aiming to leverage my skills to successfully fill
the Res hab Supervisor role at your company.
CAREEROBJECTIVE
DIRECT SUPPORT PROFESSIONAL
Alpha Opportunities, Jamestown, ND / Feb 2013 - Present.
Certifications
BRUNS
Res hab Supervisor
GSU
Atlanta, GA
Completed coursework towards
Business Law Law (Jul 2018)
Additional Information
EXPERIENCE
Administer medications or treatments, such as
catheterizations, suppositories, and tracheostomies as directed
by a physician or nurse.
Apply clean dressings, slings, stockings, or support bandages,
under direction of nurse or physician.
Change bed linens or make beds.
Clean and sanitize rooms, bathrooms, or other areas of people
supported.
Communicate with people supported to ascertain feelings or
need for assistance or social and emotional support.
Document or otherwise report observations of people
supported behavior, complaints, or physical symptoms to
nurses.
Assist people supported to eat or drink, and or meal
preparation.
Gather information from staff, family members, nurses, or
physicians about condition, treatment plans, or appropriate
activities.
Measure and record food and liquid intake or urinary and fecal
output, reporting changes to medical or nursing staff.
Observe or examine people supported to detect symptoms
that may require medical attention, such as bruises, open
wounds, or blood in urine.
Prepare or serve food.
Provide physical support to assist people supported to perform
daily living activities, such as getting out of bed, bathing,
dressing, using the toilet, standing, walking, or exercising.
Record height or weight of people supported.
Record vital signs, such as temperature, blood pressure, pulse,
or respiration rate, as directed by medical or nursing staff.
Remind people supported to take medications or nutritional
supplements.
Restock rooms with personal hygiene items, such as towels,
washcloths, soap, or toilet paper, and staff products such as
gloves, and documentation sheets.
Review dietary restrictions, food allergies, and preferences to
ensure person supported receives appropriate diet.
Transport people supported to doctors appointments, and lab
testing.
Undress, wash, and dress adults who are unable to do so for
themselves.
Maintain confidentiality of records relating to peoples
supported treatment or medical information.
Encourage people supported to express their feelings and
discuss what is happening in their lives, helping them to
develop insight into themselves or their relationships.
Guide people supported in the development of skills or
strategies for dealing with their problems.
Fill out and maintain person supported-related paperwork,
including federal- and state-mandated forms, and progress
notes.
Collaborate with other staff members to assess people
supported each shift.
Act as an advocates to coordinate required services or to
resolve emergency problems in crisis situations by contacting
the Administration team.
Monitor use of medications.
Employee workshops, courses, or training about mental health,
and medical issues.
Prepare and maintain records of progress and services
performed, reporting changes in condition to manager or
supervisor.
Perform housekeeping duties, such as cooking, cleaning,
washing clothes or dishes, or running errands.
Care for individuals or families during periods of incapacitation,
family disruption, or convalescence, providing companionship,
personal care, or help in adjusting to new lifestyles.
Plan, shop for, or prepare nutritious meals or assist families in
planning, shopping food.
Transport to locations outside of the home, such as to
physicians' offices or on outings, using a motor vehicle.
Instruct or advise on issues such as household cleanliness,
utilities, hygiene, nutrition.
Participate in case reviews, consulting with the team caring for
the people supported, to evaluate the needs and plan for
continuing services.
Provide communication assistance, typing their correspondence
or obtaining information for them.
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