program coordinator ii resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Business Management student with background in human services. Strong technical proficiency with work history in Direct Support. In-depth knowledge of Therap & Paycom coupled with DD and BLS abilities. Proven history of mediation and experience. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Program management
  • Report creation
  • Self-motivated
  • Human resources understanding
  • Staff development expertise
  • Scheduling proficiency
  • Project coordination
  • Staff development
  • Budget coordination
  • Policy and procedure improvements
  • Program leadership
  • Project planning
  • Partnership development
  • Business oversight
  • Performance standards and analysis
Program Coordinator II, 09/2021 - Current
State Of North Carolina Yadkinville, NC,
  • Fostered relationships to define needs and strengthen organizational standing.
  • Oversaw staff and other day-to-day activities.
  • Directed, coordinated and administered Residential programs.
  • Uncovered issues to determine solutions and assist people supported.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Maintained scheduling and optimal quality standards.
  • Designed and implemented program policies.
  • Supervised and directed programs by creating policies to reflect business practices , and mission statement.
  • Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
  • Liaised between departments to complete tasks.
  • Developed and monitored budgets for Residental Services program.
  • Instituted volunteer work as part of the DayHab program curriculum.
Direct Support Professional, 02/2013 - 03/2021
Bayada Home Health Care Hartford, VT,
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Aided with mobility and independence for adults with disabilities and continually monitored safety.
  • Reported concerns to nurse & supervisor to promote optimal care.
  • Provided detailed reports on all things reportable.
Senior Supervisor, 04/2006 - 02/2013
Jbt Corporation Richmond, VA,
  • Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
  • Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
  • Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
  • Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
  • Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
  • Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
  • Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
  • Developed documentation for department regarding tasks, job duties and corporate protocols.
  • Attended all managerial meetings and all employee meetings, receiving updates on products and services and providing feedback to employees.
  • Directed activities of employees in the shelter, and other departments, overseeing inventory-taking, reconciling of cash receipts and other department-specific duties.
  • Collaborated with shelter managers and company executives to identify opportunities for increasing donations of products and services and introduce new offerings.
  • Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat donations.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Conducted employee evaluations and reviews.
  • Completed drug, and alcohol tests of residents.
  • Created training manual for employees to use as reference guide.
Direct Support Professional, 05/2010 - 12/2012
Bayada Home Health Care Hempstead, NY,
  • Maintained clean and well-organized environment for Person Supported happiness and safety.
  • Transported people supported to doctor's appointments and errands.
  • Enhanced wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported persons supported progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with persons' to facilitate smooth, quality care.
  • Documented current information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for individuals with disabilities, and continually monitored safety.
  • Documented progress in charts and logbooks/Therap
  • Improved outlook and daily living through compassionate care.
  • Served meals and assisted individuals with eating.
  • Assisted with personal hygiene, mobility and transportation.
  • Checked mail, shopped for groceries and handled bill payments.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Worked with person supported, and families to design meal, rehabilitation and other plans for long-term success.
  • Liaised between doctors and staff about care plans, progress and changing health conditions.
  • Led physical therapy activities such as ROMS and exercise to help patients regain range of motion, build muscle and heal injuries.
  • Eliminated errors by reconciling documentation
  • Traveled with Pride to take notes and dictation at meetings.
Education and Training
Diploma: Gen Ed, Expected in 2005
Jamestown High School - Jamestown, North Dakota,
Status -
: Business Administration And Management, Expected in
WGU - Austin, TX,
Status -
  • Results-oriented professional with 8 years of experience and a proven knowledge of assisted living, certificate of need, and continuity of care.
  • Aiming to leverage my skills to successfully fill the Res hab Supervisor role at your company.
  • CAREEROBJECTIVE DIRECT SUPPORT PROFESSIONAL Alpha Opportunities, Jamestown, ND / Feb 2013 - Present.
BRUNS Res hab Supervisor GSU Atlanta, GA Completed coursework towards Business Law Law (Jul 2018),
Additional Information
  • EXPERIENCE Administer medications or treatments, such as catheterizations, suppositories, and tracheostomies as directed by a physician or nurse. Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician. Change bed linens or make beds. Clean and sanitize rooms, bathrooms, or other areas of people supported. Communicate with people supported to ascertain feelings or need for assistance or social and emotional support. Document or otherwise report observations of people supported behavior, complaints, or physical symptoms to nurses. Assist people supported to eat or drink, and or meal preparation. Gather information from staff, family members, nurses, or physicians about condition, treatment plans, or appropriate activities. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Observe or examine people supported to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine. Prepare or serve food. Provide physical support to assist people supported to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Record height or weight of people supported. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff. Remind people supported to take medications or nutritional supplements. Restock rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper, and staff products such as gloves, and documentation sheets. Review dietary restrictions, food allergies, and preferences to ensure person supported receives appropriate diet. Transport people supported to doctors appointments, and lab testing. Undress, wash, and dress adults who are unable to do so for themselves. Maintain confidentiality of records relating to peoples supported treatment or medical information. Encourage people supported to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Guide people supported in the development of skills or strategies for dealing with their problems. Fill out and maintain person supported-related paperwork, including federal- and state-mandated forms, and progress notes. Collaborate with other staff members to assess people supported each shift. Act as an advocates to coordinate required services or to resolve emergency problems in crisis situations by contacting the Administration team. Monitor use of medications. Employee workshops, courses, or training about mental health, and medical issues. Prepare and maintain records of progress and services performed, reporting changes in condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Plan, shop for, or prepare nutritious meals or assist families in planning, shopping food. Transport to locations outside of the home, such as to physicians' offices or on outings, using a motor vehicle. Instruct or advise on issues such as household cleanliness, utilities, hygiene, nutrition. Participate in case reviews, consulting with the team caring for the people supported, to evaluate the needs and plan for continuing services. Provide communication assistance, typing their correspondence or obtaining information for them.
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Resume Overview

School Attended

  • Jamestown High School
  • WGU

Job Titles Held:

  • Program Coordinator II
  • Direct Support Professional
  • Senior Supervisor
  • Direct Support Professional


  • Diploma
  • Some College (No Degree)

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