program coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Demonstrated experience in MS Office, customer service, records management, financial administration, and job counseling. Motivated to learn, grow and excel in the Human Resources field.

  • MS Office
  • Administration knowledge
  • Customer service experience
  • Understanding of human resources
  • Pre-employment screening
  • Recruitment
  • Persuasive communication style
  • Financial administration
Work History
Program Coordinator, 11/2020 to Current
George Washington UniversityWashington, DC,
  • Researched options and mandates to enable proper implementation of personnel procedures
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits
  • Completed human resource operational requirements by scheduling and assigning 400 personnel across 12 locations
  • Shared responsibility with for updates, troubleshooting and maintenance of HRIS software system
Personnel Specialist, 09/2018 to 10/2020
City Of Louisville, KyLouisville, KY,
  • Responsible for updates, troubleshooting and maintenance of HRIS software system
  • Oversaw HR needs for 330 personnel to include payroll processing job counseling
  • Supervised team of 10 personnel
  • Coordinated 330 Government Travel Card accounts
  • Decreased average travel reimbursement time to less than five days, resulting in 70 percent fewer delinquent travel card accounts
  • Ensured compliance with travel policies and regulations
Instructor, 09/2015 to 09/2018
Allina Health SystemsNew Ulm, MN,
  • Provided instruction on topics such as persuasive communication, recruitment policy and procedures, and records management
  • Conducted engaging in-class discussions to facilitate learning and encourage participation
  • Tested students on materials presented in workshops and classes to assess grasp of material
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress
  • Developed and revised course material and instructional aides to ensure relevant and focused content
  • Delivered safety briefings to groups as large as 200 personnel
Personnel Manager, 09/2012 to 08/2015
US NavyCity, STATE,
  • Maintained personnel records and updated internal databases to support document management
  • Supervised and ensured accurate data entry into payroll and personnel databases
  • Developed documents in Word and maintained Excel databases
  • Reserved airline, car and hotel tickets for personnel
  • Researched and compared travel and hotel accommodations to identify best option for travel need
  • Arranged travel accommodations for travel groups
  • Educated employees on government travel policies and procedures
  • Examined submitted travel reimbursement vouchers according to government regulation and policy
  • Managed Government Travel Charge Card accounts for 60 personnel
  • Managed $1.2M annual travel budget
Job Counselor, 06/2008 to 08/2012
US NavyCity, STATE,
  • Performed pre-employment screening to verify candidate eligibility
  • Ensured accurate and confidential entry of candidate data into HRIS system
  • Utilized standardized tests and other qualification factors to gauge candidate academic aptitude and occupational suitability
  • Educated 3,500 applicants on military jobs and compared interests and ASVAB scores to potential career fields
  • Used persuasive communication to support overall recruiting objectives and placement of candidates in targeted occupational areas
  • Scheduled new hire training, managed documentation, and resolved initial concerns to support efficient on-boarding
  • Met with parents to resolve conflicting priorities and issues
  • Produced and distributed reports using Microsoft Excel to keep leadership informed of progress and problems pertaining to attainment of goals
  • Supervised 12 job counselors across 4 locations to ensure policy compliance and attainment of recruiting objectives
Personnel Supervisor, 02/2005 to 05/2008
US NavyCity, STATE,
  • Responsible for updates, troubleshooting and maintenance of HRIS software system
  • Supervised verification of benefits eligibility and identification cards for 3,000 veterans and military beneficiaries
  • Processed compensation transactions for 200 employees
  • Used Microsoft Word and other software tools to create documents and other communications
  • Generated and submitted human resources, training, and compensation reports
  • Identified training needs and monitored completion for new employees
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
Records Manager/Military Pay Technician, 06/2002 to 02/2005
US NavyCity, STATE,
  • Tracked and maintained paper and electronic personnel records for 600 personnel
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Managed file archival and information retrievals
  • Monitored database updates and verified for correctness
  • Reviewed personnel records and interviewed personnel to determine applicable compensation and travel reimbursement
Ship's Crew/Personnel Clerk, 11/1998 to 06/2002
US NavyCity, STATE,
  • Operated records databases, maintained files and investigated and corrected discrepancies for 225 crew members
  • Provided information and answered questions via in-person, telephone and electronic means
  • Resolved issues with compensation, leave and attendance
  • Filed paperwork, sorted and delivered mail, and maintained office organization
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Verified and finalized arrangements to deliver smooth and efficient travel for crew members
  • Performed bridge watch duties to record navigation actions and look for different types of threats and adverse conditions
Master of Science: Human Resources Management, Expected in 05/2010 to University of Maryland Global Campus - Adelphi, MD,
Bachelor of Science: Human Services Management, Expected in 06/2006 to University of Phoenix - Tempe, AZ
  • Certified Human Resources Professional by the Human Resources Certification Institute

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • University of Phoenix

Job Titles Held:

  • Program Coordinator
  • Personnel Specialist
  • Instructor
  • Personnel Manager
  • Job Counselor
  • Personnel Supervisor
  • Records Manager/Military Pay Technician
  • Ship's Crew/Personnel Clerk


  • Master of Science
  • Bachelor of Science

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