program coordinator resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Energetic ADT Program coordinator equipped to handle demanding workloads covering regular and special events. Works smoothly at all levels to meet creative, technical and operational goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Communication
  • Program leadership
  • Staff development
  • Scheduling proficiency
  • Self-motivated
11/2013 to Current
Program Coordinator Johns Hopkins Medicine Bowie, MD,
  • Scheduled and developed program activities in accordance with program needs. Track and Verify completion, accuracy and quality progress documentation of clients ISP goals and behavior plans. Implemented behavioral plans designed by IEP teams for clients with behavior disorders or other special conditions to help meet special education clients needs. Implemented compliant IEPs, progress reports and state-specific special education documentation.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Developed and implemented policies, procedures new program features to address needs.
  • Created and implemented new activities to keep providing consumers with meaningful activities to help them grow and to become as independent as possible.
  • Behavior and crises intervention.
  • Coordinate staff and clients work activities ,schedules and Bus routs to keep shifts properly staffed. Built work schedules and staff assignments, taking workload, space, vehicle and equipment availability into consideration.
  • Coordinate and staffed 3 enclave crews.
  • Assisted with classroom observations to identify developmental delays and behavioral issues.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained daily living standards by assisting clients with meal time,personal hygiene and toileting needs.
  • Followed care plan and directions to administer medications.
  • Plan and coordinate monthly community outings and event.
  • Quarterly summary of client progress
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Preparing monthly billing.
  • Managed training calendars to inform staff of upcoming training session topics and dates.
  • Interviewed new employees and assisted with hiring decision-making.
  • Conducted training for new employees.
03/2013 to 11/2016
Teaching Instructor East Carolina University Greenville, NC,
  • Organized and set up classrooms in preparation for lessons.
  • Assessed clients needs and identified specific goals to improve academic performance.
  • Implemented behavioral intervention plans to reduce negative behaviors. Applied behavior management techniques to maintain group discipline and reinforce good behaviors.
  • Planned both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practices and program philosophy.
  • Completed daily reports on student progress towards academic and social goals.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Offered hands-on learning opportunities to develop client self-esteem and life skills.
  • Oversaw class field trips to keep students safe and educate about related topics.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Provided assistance with eating and basic daily living skills as necessary.
  • Provided client transport using various equipment and adhered to safety protocols.
  • Filed vehicle logs, passenger record log according to company regulations.
  • Reported mechanical problems encountered with vehicles to supervisor.
  • Trained new staff.
01/2011 to 12/2014
Mental Health Technician Mercy Medical Center - Canton Columbia, SC,
  • Documented patient interactions in compliance with HIPAA requirements.
  • Observed and recorded progress of each juvenile offender. Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Inspected cells and conducted random searches of common areas.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Informed patients and visitors of rules, safety and security procedures and responsibilities.
  • Helped residents achieve program goals and increase independence.
  • Supervised residents during meal distribution and intake, recreation time and during school performance.
  • Observed patients behavior to prevent crime, escape attempts and other dangerous activities.
  • Transported patients to and from medical and dental appointments, Airport and community outings.
  • Employed de-escalation techniques, verbal commands and physical restraints..
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Detected potential threats and quickly defused conflicts.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Made regular rounds to keep residents and areas safe and secure.
  • Mediated interpersonal problems between residents.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
05/2009 to 07/2012
Manager in Training Kane's Furniture Brandon, FL,
  • Kept customer and food preparation areas clean and well-organized.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Verified orders and bagged items for easy transport.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Mastered point-of-service computer system for automated order taking.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Followed company safety standards for food quality and sanitation procedures.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Maintained adequate staffing to meet objectives within budget.
  • Monitored staff performance and addressed issues.
Education and Training
Expected in 2004 to to
High School Diploma:
Theobald Simon Berufschule - Bitburg Germany,
Native/ Bilingual

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Resume Overview

School Attended

  • Theobald Simon Berufschule

Job Titles Held:

  • Program Coordinator
  • Teaching Instructor
  • Mental Health Technician
  • Manager in Training


  • High School Diploma

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