LiveCareer-Resume

program coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience
Program Coordinator, 12/2020 - Current
Judicial Branch Dayton, OH,
  • Led weekly Team meetings, Client Meetings, and works with individuals in a 1:1 atmosphere within several lines of business.
  • Approved Cost and Pricing across several lines of business.
  • Created and managed timelines for product launches and saw them through to fruition.
  • Created and developed a client-facing Marketing Calendar and Smartsheet program to streamline marketing processes.
  • Became a trusted partner both internally and externally within our cross-functional departments.
  • Worked work closely with our customer service team to ensure a positive customer experience and raise our NPS score.
  • Escalated orders, gathered accurate ETAs, and initiated the cancellation of lines of orders to improve customer experience.
  • Updated the website to provide a better user experience through image updates, copy edits/revision, pagination, and optimization.
  • Had complete ownership of the marketing process and initiated the creation of email marketing, banners, and website pagination/design.
  • Created a growth strategy by goal setting on our Annual and Quarterly Business Review and Strategic account plans and presented them to our client.
  • Aided in exceeding revenue sales and margin budget by ensuring SLAs are met.
  • Reviewed the financial dashboards to determine our progress on our monthly and yearly budget/revenue and to make sure expenses were accurately captured.
  • Complete ownership of the product launch process and deployment on the website.
  • Configured our shipping promotions across different shopper types and troubleshot exclusions.
  • Partnered with Program Manager to create new timeline templates for sales..
  • Onboarded several upper-level management on website functionality, lines of business, marketing, and shopper types.
  • Managed e-commerce stores for Orangetheory, Hulu, Tableau, MGM Resorts, Marriott Vacations Worldwide.
  • Assisted others by taking on additional workload by temporarily aiding BDA Brandshop, Fedex, Mercedes Benz, and NBC Sports accounts.
Ballpark and Event Operations Coordinator, 02/2019 - 04/2021
Seattle Mariners City, STATE,
  • Supported gameday logistical functions including but not limited to: ballpark preparations, marketing and corporate business activities, promotion distribution, and Ballpark Operations support.
  • Orchestrated the execution of third-party client corporate and large-scale events including but not limited to concerts, charitable auctions, graduation ceremonies, private parties, etc.
  • Oversaw promotional merchandise logistics and distribution.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Developed diagrams and floor plans with event setup requirements.
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Delivered client services in logistics, registration and attendee tracking for internal and external events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Event Guest Experience , 12/2016 - 12/2018
Seattle Seahawks City, STATE,
  • Accompanied guests on and off of the field pre and post-game.
  • Approached guests and provided them with any information needed about both gameday and non-gameday events.
  • Execution of gameday experiences such as Touchdown City events, halftime games onfield, and postgame experience packages
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
  • Collaborated with event coordinators to organize meetings and special events.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
Event Retail Sales, 12/2018 - 12/2020
Seattle Mariners City, STATE,
  • Led in training new employees on Jobsite activities.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Cultivated relationships with repeat customers increasing customer retention.
  • Won compensation for winning a seasonal sales goal competition.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education and Training
Bachelor of Arts: Media and Communications, Expected in 01/2020
-
University of Washingto - ,
GPA:
Status -
Associate of Arts: Business Administration, Expected in 01/2017
-
Cascadia College - ,
GPA:
Status -

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Resume Overview

School Attended

  • University of Washingto
  • Cascadia College

Job Titles Held:

  • Program Coordinator
  • Ballpark and Event Operations Coordinator
  • Event Guest Experience
  • Event Retail Sales

Degrees

  • Bachelor of Arts
  • Associate of Arts

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