program coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Program Coordinator, 12/2020 - Current
Judicial Branch Dayton, OH,
  • Led weekly Team meetings, Client Meetings, and works with individuals in a 1:1 atmosphere within several lines of business.
  • Approved Cost and Pricing across several lines of business.
  • Created and managed timelines for product launches and saw them through to fruition.
  • Created and developed a client-facing Marketing Calendar and Smartsheet program to streamline marketing processes.
  • Became a trusted partner both internally and externally within our cross-functional departments.
  • Worked work closely with our customer service team to ensure a positive customer experience and raise our NPS score.
  • Escalated orders, gathered accurate ETAs, and initiated the cancellation of lines of orders to improve customer experience.
  • Updated the website to provide a better user experience through image updates, copy edits/revision, pagination, and optimization.
  • Had complete ownership of the marketing process and initiated the creation of email marketing, banners, and website pagination/design.
  • Created a growth strategy by goal setting on our Annual and Quarterly Business Review and Strategic account plans and presented them to our client.
  • Aided in exceeding revenue sales and margin budget by ensuring SLAs are met.
  • Reviewed the financial dashboards to determine our progress on our monthly and yearly budget/revenue and to make sure expenses were accurately captured.
  • Complete ownership of the product launch process and deployment on the website.
  • Configured our shipping promotions across different shopper types and troubleshot exclusions.
  • Partnered with Program Manager to create new timeline templates for sales..
  • Onboarded several upper-level management on website functionality, lines of business, marketing, and shopper types.
  • Managed e-commerce stores for Orangetheory, Hulu, Tableau, MGM Resorts, Marriott Vacations Worldwide.
  • Assisted others by taking on additional workload by temporarily aiding BDA Brandshop, Fedex, Mercedes Benz, and NBC Sports accounts.
Ballpark and Event Operations Coordinator, 02/2019 - 04/2021
Seattle Mariners City, STATE,
  • Supported gameday logistical functions including but not limited to: ballpark preparations, marketing and corporate business activities, promotion distribution, and Ballpark Operations support.
  • Orchestrated the execution of third-party client corporate and large-scale events including but not limited to concerts, charitable auctions, graduation ceremonies, private parties, etc.
  • Oversaw promotional merchandise logistics and distribution.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Developed diagrams and floor plans with event setup requirements.
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Delivered client services in logistics, registration and attendee tracking for internal and external events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Event Guest Experience , 12/2016 - 12/2018
Seattle Seahawks City, STATE,
  • Accompanied guests on and off of the field pre and post-game.
  • Approached guests and provided them with any information needed about both gameday and non-gameday events.
  • Execution of gameday experiences such as Touchdown City events, halftime games onfield, and postgame experience packages
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
  • Collaborated with event coordinators to organize meetings and special events.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
Event Retail Sales, 12/2018 - 12/2020
Seattle Mariners City, STATE,
  • Led in training new employees on Jobsite activities.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Cultivated relationships with repeat customers increasing customer retention.
  • Won compensation for winning a seasonal sales goal competition.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education and Training
Bachelor of Arts: Media and Communications, Expected in 01/2020
University of Washingto - ,
Status -
Associate of Arts: Business Administration, Expected in 01/2017
Cascadia College - ,
Status -

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Resume Overview

School Attended

  • University of Washingto
  • Cascadia College

Job Titles Held:

  • Program Coordinator
  • Ballpark and Event Operations Coordinator
  • Event Guest Experience
  • Event Retail Sales


  • Bachelor of Arts
  • Associate of Arts

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