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program coordinator resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.

Skills
  • Marketing materials
  • Team Leadership
  • Report Generation
  • Hiring and Recruitment Knowledge
  • Project coordination
  • Strategic planning
  • Administration knowledge
  • Customer service experience
  • Effective leader
Education
City College of San Francisco San Francisco, CA Expected in 06/2002 Associate of Arts : Psychology - GPA :
Work History
Code.Org - Program Coordinator
Seattle, WA, 01/2017 - 07/2019
  • Organized and managed program development from conception through successful execution.
  • Gathered and organized all printed materials required for program participation.
  • Prepared monthly reports for upper management
  • Assisted with community resources for healthcare and mental health.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Designed program implementation and maintenance plan.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Provided ongoing direction and leadership for program operations.
  • Led onboarding activities for 10 student employees to equip staff in daily responsibilities.
Hospital Sisters Health System - Corporate - Case Manager
Vandalia, IL, 12/2014 - 01/2017
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed monthly schedules and assignments for volunteer staff.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Carried out day-day-day duties accurately and efficiently.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
Amherst H. Wilder Foundation - Housing Case Manager
Saint Paul, MN, 07/2009 - 11/2014
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Referred families to shelters, legal resources and educational programs.
  • Developed monthly schedules and assignments for volunteer staff.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Oversaw daily operations to ensure high levels of productivity.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Vinfen - Lead Residential Counselor
Rocky Hill, CT, 08/2002 - 07/2009
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.

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Resume Overview

School Attended

  • City College of San Francisco

Job Titles Held:

  • Program Coordinator
  • Case Manager
  • Housing Case Manager
  • Lead Residential Counselor

Degrees

  • Associate of Arts

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