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Program Coordinator Resume Example

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PROGRAM COORDINATOR
Professional Summary
Driven, compassionate and dedicated healthcare professional with 21 years experience.  Adept at public and community relations, staff development and project management. Accountable and responsible with a strong focus on patient care and medical education.
Skill Highlights
  • Confident public speaker
  • Conflict resolution
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
Education
Certificate in Project Management : Project Management, 2016Avila University － Kansas City, Missouri, United States
Master of Science : Organizational DevelopmentAvila University － Kansas City, Missouri, United States
Bachelor of Science : Healthcare ManagementAvila University － Kansas City, Missouri, United States
Associate of Arts : General StudiesKansas City Kansas Community College － Kansas City, Kansas, United States
Professional Experience
Program Coordinator
May 2013 to CurrentChildren's Mercy-Kansas City － Kansas City, Missouri
  • Expertly planned, coordinated and organized annual recruitment, onboarding, orientation and graduation operations
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Assisted in the design and execution of programs 
  • Administered, directed and coordinated activities 
  • Served as liaison between faculty, administration, management, trainees and the community.
  • Ensured the accuracy of public information and materials.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Reviewed and approved time cards for processing by payroll department.
  • Developed and arranged continuing education opportunities to increase knowledge and skills.
  • Established annual budget for six programs and conducted monthly reviews to ensure finances were being properly allocated.
Emergency Services Supervisor
July 2011 to May 2013Children's Mercy-Kansas City － Kansas City, Missouri
  • Managed and delegated duties, assignments, monthly schedule, monthly audits, annual performance evaluations, performance recognition, emphasizing continuing growth and development.
  • Provide assistance, created supportive working relationship and motivation to team.
  • Reconciliation/approval of time cards and requests for time off.
  • Hire, Orient and train new employees on department essential functions, daily responsibilities and operations.
  • Addressed complex issues and concerns while pinpointing potential problem areas through assessment and analysis.
  • Gained comprehensive understanding of Mass Casualty/Disaster Preparedness.
Emergency Services Administrative Assistant III
September 2010 to July 2011Children's Mercy-Kansas City － Kansas City, Missouri
  • Created and maintained division database and schedule for 150 staff members.
  • Served as liaison between management, clinical staff and the community.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Reviewed and approved time cards for processing by payroll department.
  • Created system-wide communications about service excellence.
  • Collaboration with Emergency Department Clinical Management Team to provide adequate staffing coverage.
  • Resolved departmental issues and concerns related to licensing and continuing medical education.
Financial Counselor
September 2001 to September 2010Children's Mercy-Kansas City － Kansas City, Missouri
  • Assisted in the design and development of the Transplant Financial Counseling Process that contributed the growth of the organization. 
  • Served as liaison between management, clinical staff and the community.
  • Implemented standards and methods to measure the effectiveness of agency activities.
  • Cooperated with other health related agencies and organizations in community activities.  Proactive work in partnership with state and federally funded regulatory programs.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Jumped in to fill gaps during staff shortage and transition.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
Precertification Specialist
August 1998 to September 2001Children's Mercy-Kansas City － Kansas City, Missouri
  • Record insurance information to maintain data through the Referral/Insurance Verification process and communicates insurance information to pertinent staff including therapists, coding and finance.
  • Independently maintains and works from the electronic medical record and additional databases.
  • Responsible for obtaining complete and accurate insurance information, benefit verification, accurately interpreting benefit plans and investigating pertinent details.
  • Notifies supervisor of known or potential insurance coverage issues.
  • Responsible for accurate determination of payor sources and communication to those payor sources relating to each patient visit.
  • Primary contact for outpatient families regarding insurance referring them to the patient accounting department as needed Responsible for explaining benefits, the billing process and financial responsibility to parent/guardian.
  • Responsible for tracking, obtaining and extending authorizations from various carriers in a timely manner, requesting input from appropriate team members as needed.
  • Appeals for additional services (extended stays, visits, authorization extension, and letter of medical necessity) and refers to additional resources when necessary.
  • Assist with greeting incoming patients, completing/distributing paperwork, entering pertinent patient information into the electronic medical record, and verifying insurance eligibility.
  • Assist in the development, organization and maintenance of role specific documents, policies, and tools.
Skills
  • Internal and External Client/Customer/Vendor Services 
  • Financial Management
  • Organizational Skills
  • Project Management
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Resume Overview

Companies Worked For:

  • Children's Mercy-Kansas City

School Attended

  • Avila University
  • Kansas City Kansas Community College

Job Titles Held:

  • Program Coordinator
  • Emergency Services Supervisor
  • Emergency Services Administrative Assistant III
  • Financial Counselor
  • Precertification Specialist

Degrees

  • Certificate in Project Management : Project Management , 2016
    Master of Science : Organizational Development
    Bachelor of Science : Healthcare Management
    Associate of Arts : General Studies

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