Program Coordinator Resume Example
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PROGRAM COORDINATOR
Professional Summary
Driven, compassionate and dedicated healthcare professional with 21 years experience. Adept at public and community relations, staff development and project management. Accountable and responsible with a strong focus on patient care and medical education.
Skill Highlights
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Education
Certificate in Project Management : Project Management, 2016Avila University － City, State, United States
Master of Science : Organizational DevelopmentAvila University － City, State, United States
Bachelor of Science : Healthcare ManagementAvila University － City, State, United States
Associate of Arts : General StudiesKansas City Kansas Community College － City, State, United States
Professional Experience
Program Coordinator
May 2013 to CurrentColumbia University － New York , NY
May 2013 to CurrentColumbia University － New York , NY
- Expertly planned, coordinated and organized annual recruitment, onboarding, orientation and graduation operations
- Created annual goals, objectives and budget and made recommendations to reduce costs.
- Assisted in the design and execution of programs
- Administered, directed and coordinated activities
- Served as liaison between faculty, administration, management, trainees and the community.
- Ensured the accuracy of public information and materials.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Reviewed and approved time cards for processing by payroll department.
- Developed and arranged continuing education opportunities to increase knowledge and skills.
- Established annual budget for six programs and conducted monthly reviews to ensure finances were being properly allocated.
Emergency Services Supervisor
July 2011 to May 2013Hca － Cedar Park , TX
July 2011 to May 2013
- Managed and delegated duties, assignments, monthly schedule, monthly audits, annual performance evaluations, performance recognition, emphasizing continuing growth and development.
- Provide assistance, created supportive working relationship and motivation to team.
- Reconciliation/approval of time cards and requests for time off.
- Hire, Orient and train new employees on department essential functions, daily responsibilities and operations.
- Addressed complex issues and concerns while pinpointing potential problem areas through assessment and analysis.
- Gained comprehensive understanding of Mass Casualty/Disaster Preparedness.
Emergency Services Administrative Assistant III
September 2010 to July 2011Hospital Sisters Health System - Corporate － Carbondale , IL
September 2010 to July 2011Hospital Sisters Health System - Corporate － Carbondale , IL
- Created and maintained division database and schedule for 150 staff members.
- Served as liaison between management, clinical staff and the community.
- Observed strict confidentiality and safeguarded all patient-related information.
- Reviewed and approved time cards for processing by payroll department.
- Created system-wide communications about service excellence.
- Collaboration with Emergency Department Clinical Management Team to provide adequate staffing coverage.
- Resolved departmental issues and concerns related to licensing and continuing medical education.
Financial Counselor
September 2001 to September 2010South Shore Health － Weymouth , MA
September 2001 to September 2010South Shore Health － Weymouth , MA
- Assisted in the design and development of the Transplant Financial Counseling Process that contributed the growth of the organization.
- Served as liaison between management, clinical staff and the community.
- Implemented standards and methods to measure the effectiveness of agency activities.
- Cooperated with other health related agencies and organizations in community activities. Proactive work in partnership with state and federally funded regulatory programs.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Jumped in to fill gaps during staff shortage and transition.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
- Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
Precertification Specialist
August 1998 to September 2001Children's Mercy-Kansas City － City , STATE
August 1998 to September 2001Children's Mercy-Kansas City － City , STATE
- Record insurance information to maintain data through the Referral/Insurance Verification process and communicates insurance information to pertinent staff including therapists, coding and finance.
- Independently maintains and works from the electronic medical record and additional databases.
- Responsible for obtaining complete and accurate insurance information, benefit verification, accurately interpreting benefit plans and investigating pertinent details.
- Notifies supervisor of known or potential insurance coverage issues.
- Responsible for accurate determination of payor sources and communication to those payor sources relating to each patient visit.
- Primary contact for outpatient families regarding insurance referring them to the patient accounting department as needed Responsible for explaining benefits, the billing process and financial responsibility to parent/guardian.
- Responsible for tracking, obtaining and extending authorizations from various carriers in a timely manner, requesting input from appropriate team members as needed.
- Appeals for additional services (extended stays, visits, authorization extension, and letter of medical necessity) and refers to additional resources when necessary.
- Assist with greeting incoming patients, completing/distributing paperwork, entering pertinent patient information into the electronic medical record, and verifying insurance eligibility.
- Assist in the development, organization and maintenance of role specific documents, policies, and tools.
Skills
- Internal and External Client/Customer/Vendor Services
- Financial Management
- Organizational Skills
- Project Management
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Resume Overview
School Attended
- Avila University
- Kansas City Kansas Community College
Job Titles Held:
- Program Coordinator
- Emergency Services Supervisor
- Emergency Services Administrative Assistant III
- Financial Counselor
- Precertification Specialist
Degrees
- Certificate in Project Management : Project Management , 2016
Master of Science : Organizational Development
Bachelor of Science : Healthcare Management
Associate of Arts : General Studies
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