program coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Skilled Program Coordinator proficient in implementing programs to fulfill customer needs. Skilled at cultivating relationships to support new and existing clients. Maintains and monitors projects, budgets and expenditures.

  • Account collections
  • Account management
  • Payment transactions
  • Bill payment
  • Medicaid knowledge
  • Patient rapport
  • Secure data practices
  • Electronic authorization processing
  • Insurance plan verification
  • Friendly, positive attitude
  • Organizational skills
  • Troubleshooting
  • Reliable and trustworthy
  • Customer relations
  • Customer Service
  • Conflict mediation
  • Credit card payment processing
  • Office equipment proficiency
  • Problem-solving abilities
  • Clerical support
  • Inbound and Outbound Calling
  • Patient relations
  • Appointment scheduling
  • Patient registration
  • Healthcare operations
Program Coordinator, 08/2017 - Current
Common Ground Flint, MI,
  • Assisted clients in applying for various medications programs available throughout the United States to allow them to be able to receive medications free of charge or for very low cost due to being uninsured.
  • Also assisted insured clients with applying for assistance to lower the copays of certain medications.
  • Completed all the insurance Prior Authorizations needed for medications.
  • Completed insurance verifications on clients in order to see what programs they may qualify for if assistance was needed.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Requested scripts from doctors and verified insurance and coding.
Pharmacy Representative, 08/2012 - 08/2017
Cvs Health Durham, NC,
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Answered patient questions and data requests.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Worked remotely throughout local DMH centers to promote the pharmacy/pharmacy benefits while helping clients sign up for services.
  • Worked with the nurses monthly on site at the DMH outpatient clinics to verify injection inventory levels and consulted with pharmacy as to what each center needed to ensure injections were on site when client was due to monthly injection.
  • Received calls from clients about refills needed, copays and status of medications and served as Liaison between the client and pharmacy to solve any issues that may arise.
Finance Assistant, 01/2010 - 11/2010
Rusnak Auto Group Pasadena, CA,
  • Greeted customers pleasantly and answered all account questions.
  • Worked closely with the Finance Director of Kershaw County with other duties when peers were absent.
  • Created various different documents, including correspondence and memos to assist Finance Director.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Processed customer payments and set up payment plans.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Generated monthly statements for accounts receivable operations.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Bank Teller, 06/2007 - 12/2009
Western Alliance Bancorporation La Mesa, CA,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Maintained confidentiality of bank records and client information.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Education and Training
High School Diploma: , Expected in 05/2007
Lugoff-Elgin High School - Lugoff, SC
Status -

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Resume Overview

School Attended

  • Lugoff-Elgin High School

Job Titles Held:

  • Program Coordinator
  • Pharmacy Representative
  • Finance Assistant
  • Bank Teller


  • High School Diploma

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