Program Coordinator/Behavioral Health Technician Resume Example

Developed and created programs and monitored effectiveness against individual participant needs.

• • Prepared and completed daily reports and submitted proper documentation of serious incidents for review.
• • Built and maintained positive staff relationships to promote teamwork and better assist individuals receiving services.
• • Conducted hourly checks daily on residents.
• • Recognized typical behaviors associated with individuals under the influence of drugs or alcohol and proceeded with proper steps of action. ( notify, search, intervention, results and report).
• • Taught individuals how to complete basic household chores and prepare food.
• • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
• • Searched resident's belongings prior to admission and if probable cause was a factor.
• • Conducted on-site activities, support groups and outings for individuals.
• • Performed intake procedures according to internal standards for all new admissions.
• • Ensured individual's and their families were treated with respect and dignity.
• • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
• • Assisted with medications and completed proper documentation ie. (medication and inventory logs).
• • Coordinated with medical and paramedical professionals to provide appropriate input, effectively formulate and implement treatment plans for the individual's.
• • Counseled and mentored individual's on substance use, life choices and healthy coping skills.
• • Provided information and resources to help residents develop important life skills.
• • Scheduled medical and other appointments for residents, providing transportation to each visit.
• • Assisted individuals with moderate to severe SMI and dual diagnosis live a more independent life.
• • Conducted home inventory of supplies and groceries by tracking use and placing new orders.
• • Communicated effectively with residents, staff and other parties by active listening, being respectful and promoting positive demeanor.
• • Mentored and coached staff to improve performance and interactions with residents.
• • Assigned housekeeping duties to staff to ensure home areas remained clean, neat and properly sanitized.
• • Provided proactive training strategies to keep staff at forefront of current best practices and safety protocols.
• • Kept resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements and state regulations.
• • Managed a five-person coed facility.
• • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
• • Referred residents to appropriate team members, community agencies and organizations to meet treatment needs.
• • Worked with case managers to coordinate team development activities and trainings.
• • Recruited, interviewed and recommended potential staff members who showed exceptional talent and brought great skills to team.
• • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• • Maintained accurate documentation for permanent records.
• • Worked full-time hours and was on-call 24/7.
• • Completed staff evaluations on overall performance.
• • Facilitated monthly staff meetings to address concerns, progress, changes etc.
• • Intervened and redirected conflicts and hostile situations by following proper protocol and utilizing my training skills.