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Program Coordinator/Behavioral Health Technician Resume Example

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PROGRAM COORDINATOR/BEHAVIORAL HEALTH TECHNICIAN
Professional Summary

Empathetic Peer Support Specialist with the ability to build trusting relationships by exemplifying compassion, honesty, respect and understanding. Dedicated to providing support and assistance to others during their recovery process by sharing my own personal life experiences with addiction, In hopes to inspire positive change and instill hope.

Skills
  • Program management skills
  • Health documentation skills
  • Healthcare experience skills
  • System and program efficiency skills
  • Safety and health protocols
  • Program evaluation skills
  • Experience in the Mental health field
  • Proficiency in Office programs
  • Program auditing skills
  • Program development and Program leadership
  • Program implementation skills
  • Emotional health care skills
  • Meal program development
  • Mental health treatment programming
  • Interpersonal abilities
  • Problem-solving skills
  • Social activity planning
  • Providing direction and Recovery guidance
  • Effective collaboration and interaction skills
  • Arranging transportation
  • Recovery and rehabilitation
  • Client advocacy
  • Community Resources
  • Individual and group counseling
  • Substance abuse knowledge Skills
  • State Regulations Knowledge
  • Care plan assessment skills
  • Case Management Skills
  • Customer service skills
  • Team building skills
  • Medication Management skills
  • Employee performance management
  • Supply ordering and inventory skills
  • Scheduling and Staffing Skills
  • Client health monitoring
  • Resident Documentation
  • State Reporting Requirements
  • Proficient in Microsoft and Kronos software Interviewing skills
  • Onsite facility tours
  • Data Analysis skills
  • Documentation Proficiency
  • Team leadership and direction
  • Care Plan Assessment skills
  • Indirect Patient Care skills
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Ability to Lift over 75 pounds
  • Colostomy and Feeding Tube trained
  • Infection Control and Aseptic Procedures
Work History
Program Coordinator/Behavioral Health Technician03/2013 to 08/2014
Always Best Care, Oakland , CA

Developed and created programs and monitored effectiveness against individual participant needs.

  • • Prepared and completed daily reports and submitted proper documentation of serious incidents for review.
  • • Built and maintained positive staff relationships to promote teamwork and better assist individuals receiving services.
  • • Conducted hourly checks daily on residents.
  • • Recognized typical behaviors associated with individuals under the influence of drugs or alcohol and proceeded with proper steps of action. ( notify, search, intervention, results and report).
  • • Taught individuals how to complete basic household chores and prepare food.
  • • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • • Searched resident's belongings prior to admission and if probable cause was a factor.
  • • Conducted on-site activities, support groups and outings for individuals.
  • • Performed intake procedures according to internal standards for all new admissions.
  • • Ensured individual's and their families were treated with respect and dignity.
  • • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • • Assisted with medications and completed proper documentation ie. (medication and inventory logs).
  • • Coordinated with medical and paramedical professionals to provide appropriate input, effectively formulate and implement treatment plans for the individual's.
  • • Counseled and mentored individual's on substance use, life choices and healthy coping skills.
  • • Provided information and resources to help residents develop important life skills.
  • • Scheduled medical and other appointments for residents, providing transportation to each visit.
  • • Assisted individuals with moderate to severe SMI and dual diagnosis live a more independent life.
  • • Conducted home inventory of supplies and groceries by tracking use and placing new orders.
  • • Communicated effectively with residents, staff and other parties by active listening, being respectful and promoting positive demeanor.
  • • Mentored and coached staff to improve performance and interactions with residents.
  • • Assigned housekeeping duties to staff to ensure home areas remained clean, neat and properly sanitized.
  • • Provided proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • • Kept resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements and state regulations.
  • • Managed a five-person coed facility.
  • • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
  • • Referred residents to appropriate team members, community agencies and organizations to meet treatment needs.
  • • Worked with case managers to coordinate team development activities and trainings.
  • • Recruited, interviewed and recommended potential staff members who showed exceptional talent and brought great skills to team.
  • • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • • Maintained accurate documentation for permanent records.
  • • Worked full-time hours and was on-call 24/7.
  • • Completed staff evaluations on overall performance.
  • • Facilitated monthly staff meetings to address concerns, progress, changes etc.
  • • Intervened and redirected conflicts and hostile situations by following proper protocol and utilizing my training skills.
Home Health Care Aide09/2011 to 02/2013
Prileo Home Care, City , STATE
  • • Assisted individuals with disabilities any way necessary to facilitate independence and well-being.
  • • Monitored progress, documented any health status changes and kept healthcare team updated.
  • • Assisted individuals by safe transitioning, providing mobility assistance and consistent support.
  • • Maintained a clean, safe and well-organized environment.
  • • Encouraged individuals to participate in safe physical activity to help boost mood and improve overall wellness.
  • • Conducted daily medicine schedules and provided medication administration assistance.
  • • Offered support for mental and emotional needs to enhance physical outcomes and overall happiness.
  • • Assisted with daily chores, errands, transporting to appointments and purchasing supplies.
  • • Followed nutritional plans to prepare meals, including purchasing ingredients from local stores.
  • • Developed rapport to create a safe and trusting environment for care.
  • • Interacted kindly with individuals and families by displaying respect and a positive outgoing attitude which established a long-term professional relationship.
  • • Worked to improve and enhance individuals lives through effective and compassionate care.
  • • Kept a close eye on behavioral and emotional responses and consulted with proper management to address concerns and protect them from harm.
  • • Supervised daily activities and provided assistance when needed.
  • • Administered medication as directed by physician.
  • • Cooked tasty, nourishing meals for specialized diets and certain food conditions to promote better health.
  • • Remained vigilant for negative side effects when administering medications.
Group Home Manager/Caregiver, Special Needs05/2005 to 08/2011
Aires LLC, City , STATE
  • • Helped with home management tasks, such as preparing meals, grocery shopping, and cleaning.
  • • Monitored direct care activities for optimal protection and infection control standards.
  • • Increased the level of independence by providing daily tasks that promote self-management and providing assistance with daily living skills.
  • • Protected individuals monies and property by conducting a tracking spending log and staying within budget.
  • • Assisted residents at a five-person coed facility with healthcare needs and personal needs such as dressing and showering.
  • • Promoted educational, behavioral and emotional support to individuals to enable positive learning outcomes.
  • • Communicated effectively with residents, staff and other parties by listening, being respectful and promoting a positive demeanor.
  • • Assisted individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • • Arranged transportation and accompanied individuals on doctor appointments and/or personal errands.
  • • Delegated ongoing housekeeping duties to keep home areas clean, neat and properly sanitized.
  • • Analyzed overall individual performance and recommended adjustments to care plan goals.
  • • Organized entertaining recreational activities for home while staying within budget.
  • • Kept individuals engaged in social networks and communities.
  • • Evaluated individuals progress toward established annual and quarterly goals.
  • • Prepared instructional materials for group and one-on-one use to comply with established rules and regulations.
  • • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • • Provided proactive training strategies to keep staff at forefront of current practices and safety protocols.
  • • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
  • • Created all staff work schedules so each shift had appropriate number of employees for coverage.
  • • Mentored and coached staff to improve performance and interactions with residents.
  • • Offered learning opportunities to help residents develop important life skills.
  • • Oversaw home inventory of supplies and groceries by tracking and daily inventory.
  • • Documented behaviors and provided interventions to address pertinent issues.
  • • Assisted staff with maintaining residents' health by educating and training them.
  • • Created individual support plans and teaching strategies.
  • • Facilitated monthly staff meetings.
  • • Conducted annual staff evaluations.
  • • Completed daily logs and ensured current up to date files.
  • • Provided 24/7 assistance.
  • • Completed and entered staff timesheets for payroll.
  • • Followed HOA rules.
Education
Certificate : : Phlebotomy Practicum, 05/2005
Central Arizona College - City, State
Diploma: : General Studies, 05/2003
Casa Grande Union High School - City
  • • Received a full academic scholarship
  • • Member of the National Honor Society
  • • Graduated with a 4.0 GPA
  • • Graduated in Top 10% of Class
  • • Given an academic achievement award

Accomplishments

    • Graduated top 10% of the 2003 graduating class with Honors.

    • Member of the National Honor Society

    • GPA 3.89-4.0

    • As a Program Manager/Coordinator received zero discrepancies in all state audits.

    • Received a Honorable Mention Award from DES Assistant Director Barbara Brent for DSP supervisor of the year and providing exceptional services to people with developmentally disabled.

    • Received Above and Beyond acknowledgement from Lisa Salcina for exceptional master files and organization

    • Received a full academic scholarship to Central Arizona College

Certifications
  • • First Aid/CPR Certified
  • • Peer Support Specialist Certificate
  • • Phlebotomy Practicum Certificate
  • • BHT Certified
  • • High School Diploma
  • • Certificate: Recovery Philosophy
  • Magellan Health Services Maricopa Learning & Performance
  • • Certificate: Basics of Cultural Competency
  • OL Magellan Health Services Maricopa Learning & Performance
  • • Certificate: MBH Ethics and Boundaries OL
  • Magellan Health Services Maricopa Learning & Performance
  • • Certificate : MBH Client Rights OL
  • Magellan Health Services Maricopa Learning & Performance
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Central Arizona College
  • Casa Grande Union High School

Job Titles Held:

  • Program Coordinator/Behavioral Health Technician
  • Home Health Care Aide
  • Group Home Manager/Caregiver, Special Needs

Degrees

  • Certificate : Phlebotomy Practicum , 05/2005
    Diploma : General Studies , 05/2003

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