program coordinator administrative assistant resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Summary

Applies a unique blend of communication, organization, technical, analytical, and operations skills to contribute to the ongoing development of VOA's East Asia and Pacific Division (EAPD) programs and platforms. Able to serve as a program liaison to facilitate the coordination of interviewing and hiring potential candidates, implementation of innovation to EAPD media platforms, and contribute to resolving daily operational issues and problems. Define and implement client development and training programs designed to increase operational efficiency and reduce performance gaps. Set goals, establish priorities, manage resources, and develop targeted hiring and restructuring strategies.

Core Qualifications
  • Program Coordination
  • Journalism
  • Complex problem solving
  • Cross-functional team management
  • Customer Relations
  • Administration
  • Policy/program development
  • Self starter
  • High organizational skills
Virginia Commonwealth University (VCU) Richmond, VA Expected in 2010 Bachelor of Science : Biology Science - GPA :

Minor in Sociology

Additional Information
  • LANGUAGE SKILLS: Mandarin, English, Korean, Spanish
  • COMPUTER PROFICIENCY: BBG Momentum (Financial System), DCPS (T&A); MS Office 2003-2010: Word, Power Point, Excel, Outlook
BBG/Voice Of America - Program Coordinator/Administrative Assistant
City, STATE, 10/2011 - Current
  • Serves as Program Coordinator/Office Assistant to resolve daily operational issues and problems. Actively streamlines the Personnel, Contracting, Budgeting, and Travel processes and provide executive administrative assistant support to 12 Asian Language Services (Burmese, Cantonese, Indonesian, Khmer, Korean, Lao, Mandarin, Thai, Tibetan and Vietnamese) under the EAPD to ensure that goals and objectives specified for the Language programs are accomplished in accordance with established priorities, time limitations, funding limitations or other specifications.
  • Collects EAP staff suggestions on a broad range of programming/job matters and coordinates the information with the Executive Officer and Division Director. Working closely to manage heavy scheduling in a constantly changing environment, arrange detailed domestic and international travel on a daily basis, prepare extensive travel and expense reports, and prepare imperative personnel action.
  • Maintains knowledge of diverse fields related to various media developments and the distinct capabilities of popular social media platforms used for BBG broadcasting related to Social Networking, Internet streaming, FM/AM and ShortWave radio, TV programs and written publications.
  • Delivers suggestions and implements compelling innovations to improve the quality and effectiveness of the EAPD's media platforms to keep pace with digital and cultural changes while engaging audiences with targeted, branded, and compelling content delivered across traditional, digital, social, or any other preferred media channel.
  • Assists the Division Director, Executive Admin Officer and EAP Service Chiefs with hiring potential domestic POVs and Foreign Stringers with interview scheduling and processing potential candidates. Assists in developing outreach efforts to attract and hire more talented, qualified staff. Conferring with and advising Service Chiefs, Contractors, and Contract Specialists to provide technical advice, problem solving assistance, answers to questions and policy interpretation; refers to appropriate department person when unable to respond.
  • Establishes the procedures, requirements, and resources to Administrative officers, potential EAP Contractors, permanent employees, contract specialists, and financial/accounting specialists for expediting the award of contracts, resolve payment issues and ensure that EAP’s procedures comply with applicable procurement regulations and agency policies.
  • Independently prioritizes multiple tasks, stays organized and follows through implementing essential office duties to ensure clear mitigation of risks and issues.
Nu Entertainment, LLC - Executive Event/Program Coordinator, Media/Content Manager
City, STATE, 02/2011 - Current
  • Manages events and programs for promoting projects, developing awareness for charitable causes, and attract an increasing audience.
  • Takes an active role in integrating sustainability goals into planning and budgeting when preparing and creating a variety of publications, informational materials, contract agreements, and proposals.
  • Actively serves as an outreach to clients, fans/supporters, sponsors and potential collaborators.
Dr. Michael T. Khalil Eye Care Center - Program Coordinator/Office Manager
City, STATE, 04/2011 - 10/2011
  • Sets forth to address and answer patients' questions on eye health care insurance eligibilities & benefits , examination procedures, contact lens & eyeglasses maintenance, and Lasik eye surgery referrals.
  • Coordinates with Optometrists, Ophthalmologists, Contact Lens Sales Representatives, Lasik Eye Surgery staff, and Optometry Office staff to organize operative promotional projects to build stronger eye health awareness and improve customer base.

1.Computer Programming - Excellent proficiency in BBG Momentum financial system and BBG DCPS Time and Attendance System. Excellent skills in using computer software such as MS Excel to create spreadsheets, create messages, administer databases, and make presentations, reports and documents.

2.Administration – Excel in office administration in the BBG East Asia and Pacific Division to run the office professionally. Bilingual in English and Mandarin. Serves as Office Manager & Financial Manager in performing administrative duties for the Dr. Khalil Eye Care Center. Performs all administrative duties for Nu Entertainment as Media/Content Manager and Program Event Coordinator. Developing office procedures in processing BBG procurement orders and using BBG Momentum system for maintaining financial records and processing invoices for payment. Uses administrative skills in performing BBG fiscal operations, travel, contracting and procurement, time & attendance and staffing office functions. Highly skilled in maintaining paper and on-line filing systems for records and messages.

3.Journalism: Oral Communication – Excellent oral communication in working with BBG Language Chiefs and broadcasters in developing the statement of work for the BBG Momentum requisitions for POVs (Purchase Order Vendors) services. Interacting with EAP staff and Researching/compiling information on defining POV special assignments and orally editing to clearly state the requirements. Excellent negotiation skill while working with vendors, clients and co-workers as an Office Manager (Dr. Khalil Eye Care Center) and Administrative Assistant (BBG East Asia & Pacific Division). Conduct daily discussions with several health insurance companies in resolving payment issues and eye care insurance coverage. Extensive oral communication serving as Program Coordinator (Nu Entertainment) to schedule DJ booking events and hosting client interviews. Extensive communication with college professors in writing essays, lab reports, book overviews and biology reports and case studies.

4.Journalism: Written Communication – Excellent written communications in preparing BBG Momentum requisitions for POV broadcasting services (statement of work) and completing extensive college subject documents/biology lab reports, essays, theme reports and case studies. Excel in preparing optometry office requisitions, medical files/insurance claims, payment resolutions and BBG invoice payment submissions. Extensive written communication for Nu Entertainment in completing DJ booking events/contracts and pursuing potential clients/sponsorships and preparing DJs biographies. Research and compiles data for EAP staff on international broadcasting events and shows.

5.Contracting/Procurement - Contacting multiple vendors for best prices/cost comparisons while ordering medical/office supplies for Dr. Khalil Eye Care Center. Negotiating with health care insurance companies on eye care coverage and payment claims. Preparing BBG Momentum IQ requisitions/statement of work for contracting POVs (Purchase Order Vendors) broadcasting services. Performing Nu Entertainment procurements for company promotional events.

6.Program Coordination – Very knowledgeable of EAP Asian countries and the BBG news broadcasting on the various media platform through internet streaming, FM, AM, ShortWave and TV services. Very familiar with BBG policies and procedures in performing Program Coordination for fiscal operations, travel, contracting & procurement, time & attendance and staffing actives as an Administrative Assistant for the BBG East Asia and Pacific Division. Within BBG Momentum policies and procedures, performs program coordination duties in processing vendor invoices for payment, preparing POV purchase orders/requisitions and checking Momentum accounting postings of vendor payments. Develop office policies and procedures as Office Manager of the Dr. Khalil Eye Care Center. Reviews insurance policies and procedures in payment claims for eye care clients. Stay within office policies and procedures in payments for time and attendance records on eye care center employees. Assists in developing policies and procedures for Nu Entertainment in scheduling events, media coordination, and company advertisements.

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Resume Overview

School Attended

  • Virginia Commonwealth University (VCU)

Job Titles Held:

  • Program Coordinator/Administrative Assistant
  • Executive Event/Program Coordinator, Media/Content Manager
  • Program Coordinator/Office Manager


  • Bachelor of Science

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