Program Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Growth-oriented, entrepreneurial leader, and passionate. 13 plus years working in health care, programs, outreach and advocacy. Skilled Program Coordinator proficient in implementing programs to fulfill customer needs. Skilled at cultivating relationships to support new and existing clients. Maintains and monitors projects, budgets and expenditures. Multi-faceted offering streamlines processes and identifies solutions. Eager to lead successful initiatives to increase bottom line. Energetic community outreach, cover regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Great communicator with executive leaders, teams, stalk holders, and managing multiple project/programs to meet the time frame expectation. Addition to my career experiences, I’ve been involve with many nonprofit organizations, interviews (video/podcast), and presented education webinar/presentation. Participated in event presentation as a panelists/guest speaker for outreach community engagement events, and advocacy.

  • Operations experience
  • Program management
  • Project coordination
  • Self-motivated
  • Staff development
  • Standard operating procedures
  • Policy and procedure improvements
  • Performance standards and analysis
  • Business oversight
  • Partnership development
  • Program leadership
  • Budget coordination
  • Relationship building
  • Team building
  • Coaching/training
  • A3 Problem Solving
  • Kaizen Business Philosophy
  • Staffing - PTO/timecards
  • Overseeing all workflow/standard work/policy/protocols
  • Review and analyze data/metrics.
Program Coordinator, 08/2017 to Current
County Of Humboldt Eureka, CA,
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase clients satisfaction.
  • Followed staffing strategies to achieve production goals.
  • Performed various troubleshooting tasks to address issues.
  • Oversaw daily operations of program functions.
  • Assessed, motivated and empowered team members to work to build clients satisfaction and loyalty, to support retention and growth.
  • By using A3 Problem Solving and Kaizen business philosophy for the workgroup to track the progress.
  • Draft education curriculums, tools, and resources for teams.
  • Provide ongoing disciplinary training, and practice motivational speaking with staff if additional support is needed.
  • Review and correct timecards.
  • Review PTO and staffing for coverage and approval.
  • Provide leadership development, continuing education.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Directed, coordinated and administered programs.
  • Oversaw teams productivity and other day-to-day activities.
  • Uncovered issues to determine solutions and assist program participants.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Coordinated logistics for activities and events.
  • Implemented and directed program to reflect business practices.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Communicated project status, requirements and deadlines to stakeholders.
  • Supervised and directed programs by creating policies to reflect business practices.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Supervised staff to drive optimal team performance.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Cultivated and developed programming ideas.
  • Coordinated planning and program development between news teams and other programming staff.
  • Oversaw personnel needs, including hiring, performance assessment and disciplinary actions.
  • Increased program effectiveness by implementing strategic operational improvements.
  • Established community relationships to promote programs.
  • Instituted community service as part of program curriculum.
Community Health Worker, Sr, 10/2014 to 08/2017
Ascension Health Avon, IN,
  • Worked with the clients on lifestyle changes, health navigation, care coordination, and advocacy.
  • Assisted clients to develop goals, develop independency and support.
  • Participated in projects around patient care improvement and innovatively with team on tools to support staff to help improve efficiency of workflow.
  • Provided training and shadowing to new team members.
  • Collaborated with health professionals, and leaders to improve and provide the best quality of care for patients and family members.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Delivered healthy living and disease management information to specific population groups.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Created and oversaw training courses focused on team and community education.
  • Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Created and executed successful strategies to facilitate collaboration between stakeholders.
  • Answered calls and interacted with community members to provide information on advocacy services.
Health Coach, 04/2013 to 10/2014
Petco Wellington, FL,
  • Improved general health of clients by sharing nutrition information and fitness tips.
  • Monitored clients' progress and compared to pre-determined health targets.
  • Collaborated with clients to develop plan of action based on health goals.
  • Gathered health data from clients using self-assessment tools.
  • Implemented communication strategies and resources to achieve public health objectives.
  • Collaborated with internal and external service providers to implement health and social service interventions to community.
  • Developed essential public health guidance materials for consultation with medical providers and community stakeholders.
  • Performed quality reviews of staff records to evaluate for completeness, quality indicators and additional service needs.
  • Supervised staff to comply with established health policies, procedures, standards and guidelines.
  • Conducted routine monthly audits and annual site visits to monitor program success.
  • Educated community members on disease prevention, vaccines and mental health resources.
  • Enhanced public health initiatives by developing and improving materials.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Provided necessary health education training for patients.
  • Spoke with health community workers and members of public about importance of health, prevention and treatment.
  • Presented public talks to promote specific topics and work of organization.
Clinic Lead, 04/2013 to 10/2014
Mulitcare Associates City, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Developed and monitored weekly staff schedules.
  • Monitor Pharmaceutical samples provided by the partnership of pharmaceutical companies.
  • Engaged in community events, promotion, and outreach.
  • Provided and partnered with community partners
Community Health Worker Alliance Cancer in the Hmong Education Webinar Minneapolis: , Expected in 10/2019
- , MN
Community Health Worker Alliance: , Expected in 03/2019
Education On CHW Education Curriculum - Minneapolis, MN
Certificate of Participation Lake Superior Quality Innovation Network Leadership and Organizing In Action Workshop Duluth: , Expected in 06/2019
Rasmussen College - , MN
Bachelor of Science: Marketing, Expected in 06/2017
- Ocala, FL
Community Health Worker Certificate Minneapolis, MN: , Expected in 05/2016
Minneapolis Community & Technical College - ,
Medical Assistant Diploma: , Expected in 07/2007
Minneapolis Business College - Roseville, MN
High School Diploma: , Expected in 06/2006
Park Center Senior High - Brooklyn Park, MN

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Resume Overview

School Attended
  • Education On CHW Education Curriculum
  • Rasmussen College
  • Minneapolis Community & Technical College
  • Minneapolis Business College
  • Park Center Senior High
Job Titles Held:
  • Program Coordinator
  • Community Health Worker, Sr
  • Health Coach
  • Clinic Lead
  • Community Health Worker Alliance Cancer in the Hmong Education Webinar Minneapolis
  • Community Health Worker Alliance
  • Certificate of Participation Lake Superior Quality Innovation Network Leadership and Organizing In Action Workshop Duluth
  • Bachelor of Science
  • Community Health Worker Certificate Minneapolis, MN
  • Medical Assistant Diploma
  • High School Diploma

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