Adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Seeks to provide client-centered, supportive care while simultaneously continuing both personal and professional development whilst optimizing productivity and efficiency, contributing to a positive and encouraging work environment. Specializing in situational assessments, conflict resolution and effective communication. Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing . Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.
Developed and conducted a diverse intergenerational current events discussion group engaging meaningful interaction between a multi-faceted assortment of individuals while fostering respect and understanding.
Received company "Wolff Award" with monetary prize, personalized trophy, and recognition in the Jewish Chronicle for "excellence in care-giving" and innovative therapy techniques.
Effectively managed caseloads of more than 20 clients at any given time.
Collaborated with various departments to ensure the delivery of efficient, high-quality service. Consistently recognized by management for providing superior customer service, specifically conflict resolution.
18 hrs. Course Work in Psychology
Developed knowledge and skills for successfully interacting with individuals of all types and ages. Learned to provide strengths-based case management, information and referral, and advocacy services to individuals in need of help. Developed motivational counseling skills. Learned to assess quality and effectiveness of work services and to identify and use best practice approaches in professional conduct.
Excellent interpersonal skills
Time management/ Organizational skills
Effectively interacts with clients and colleagues
Detail-oriented/ Computer proficient/ Electronic data collection & entry
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