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Program Coordinator Resume Example

Resume Score: 80%

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PROGRAM COORDINATOR
Professional Summary

Driven Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.

Skills
  • Marketing materials
  • Process improvements
  • Persuasive communication style
  • Strategic Planning
  • Data management familiarity
  • Hiring and recruitment knowledge
  • Proactive mindset
  • Team Leadership
  • Program Management
  • Project coordination
  • Communication skills
  • Generating schedules
  • Budget administration
  • Administration knowledge
  • Stakeholder relations
  • Effective leader
  • Strategic leadership
  • Customer service experience
  • Advanced knowledge of technology
  • Budgeting
Work History
Program Coordinator | 05/2015 to 05/2020
WESCO Industries - Denison, IA
  • Oversaw all aspects of the Day Habilitation program for people with disabilities and mental illness. This included but not limited too, programmatic observations, operations, and administration.
  • Identified/analyzed individual's preferences and desires to conduct functional assessments for the purpose of developing, writing, and implement their support plan.
  • Maintained compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, Iowa Managed Care Organization/Medicaid.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Applied market research to design up-to-date programs.
  • Spearheaded implementation of new Day Habilitation program focusing on community inclusion, wellness, daily living skills, voice, and empowerment. The framework of this program was structured using a logic model process and strategic plan.
  • Increased individual satisfaction score to the 90th percentile since the implementation of new Day Habilitation program (June 2019).
  • Worked with senior management team in support of short and long term organization strategies. This responsibility included being a team-lead of Program Development - identified new program opportunities, curriculum development, and implementation. The outcome is growth and culture diversity.
  • Successfully wrote grant proposals, awarding over $15,000 since June 2019.
  • Reduced program costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Monitored program census and attendance statistics to ensure budgetary goals were met.
  • Redesigned workflow processes, resulting in reduction of staff overtime.
  • Devised and introduced initiatives and projects to improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in employees increased performance.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and individuals for continued compliance with associated regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Scheduled and supervised staff meetings to discuss new ideas and review program core competencies.
  • Prepared monthly reports for Board of Directors to include program updates.
  • Coordinated communication among associations, allies, stakeholders and members to foster connections between organizations.
  • Implemented activities for children based on level of care in a group setting.
Program Coordinator | 04/2012 to 05/2015
ISU Extension And Outreach Audubon County - Audubon, IA
  • Built organizational capacity by engaging in a collaborative-learning environment with content experts, young people, volunteers, and local leaders to apply research-based information through offered programs.
  • Provided strategic direction for comprehensive educational Positive Youth Development within content areas including Science, Agricultural Literacy, Healthy Lifestyles, Leadership/Citizenship, Innovation and Entrepreneurship, and Career Development.
  • Engaged in recruitment strategies for Audubon County 4-H program.
  • Coached and mentored 4-H Leaders, Assistants, support staff and volunteers providing timely and strategic professional development opportunities.
  • Used entrepreneurial practices to secure grants, program fees and partnerships to leverage the extension educational program's resources.
  • Developed 4-H marketing plan, including the creation/distribution of a 4-H newsletter, informational presentations promoting 4-H, and distribution of promotional material.
  • Assisted in planning and executing the Audubon County fair.
  • Work with County Extension Council to ensure adequate financial resources are secured.
  • Partnered with other entities involved in this work to develop county/ statewide excellence.
  • Establish partnerships with community organizations to provide programming to meet the needs of citizens withing the community.
  • Established and maintained working relationships with county schools, libraries, fairboard, and other organizations to plan and implement programming.
  • Attended meetings, conferences, and seminars related to the program's mission and goals.
Market Assistant | 02/2010 to 04/2012
Stewart Memorial Community Hospital - Lake City, IA
  • Duties entailed assisting and implementing all marketing strategies and developing various elements essential for the growth for Stewart Memorial Community Hospital.
  • Developed marketing materials, which include articles; presentations; generating mass brochures internally, and externally; website; writing and editing press releases and fulfilling marketing requests from department managers.
  • Provided administrative aid for various projects related to marketing.
  • Collaborated with department managers on promotional strategies and product development.
  • Initiated a cost savings proposal for the hospital by taking on 80% of the up keep responsibility for programs.
  • Collaborated with Calhoun County Public Health to develop and implement healthy educational programs.
  • Spearheaded marketing committee to coordinate educational programs for people in the community.
  • Solely coordinated event to promote new physicians.
  • Stayed updated with latest marketing concepts and techniques.
  • Developed ads centered on target demographics and monitored results to improve marketing research and team campaign development.
County 4-H Youth Coordinator | 01/2004 to 02/2010
ISU Extension And Outreach Audubon County - Audubon, IA
  • Led and managed the full range of 4-H youth development program, including clubs, after school programs, educational experiences, and camps.
  • Assessed programming needs and identified local issues to ensure that programs address local needs.
  • Provided community and leadership development education related to the 4-H youth development program.
  • Cultivated a strong relationship with and use multiple media outlets and resources to market programs and impacts.
  • Established and maintained strong working relationships with community members, schools, agencies/ organizations to leverage resources, assess Extension programming needs, and ensure that programs are delivered in a culturally relevant manner.
  • Recruited, trained, and equipped 4-H volunteers, and community members, to develop and deliver local Extension programming and serve as role models for youth in 4-H programs.
  • Collaborated with Audubon Community Schools and Exira/EHK Schools to deliver 4-H school enrichment, after school programs.
  • Organized summer youth camps and county workshops.
  • Assured all families followed the 4-H policies and procedures.
  • Assisted in planning and executing the Audubon County fair.
  • Participated in professional development experiences offered by ISU
  • Restructured 4-H Youth Council and County Youth Development Committee.
Education
Kaplan University | Master of ScienceHealth Education, 05/2014
  • Focused on identifying community health issues through education programs that promote healthy lifestyles.
  • Identified major concepts, theories, issues, and trends in health education and promotion.
  • Developed and analyzed health education programs using the proper concepts, principles, and methods.
  • Designed and critiqued research in health education programs.
  • Gained an understanding of multicultural literacy in the field of health education and wellness.
University of Phoenix | No DegreeElementary Education
  • Created lesson plans that utilize research-based teaching strategies for early childhood.
  • Designed and implemented effective instruction in preschool or early childhood classroom settings.
Iowa State University - Ames | Bachelor of ScienceAgriculture Education, 12/2008
  • Specialized in Professional Communications studying Personal and Professional Leadership, Presentation and Sales Strategies for Agriculture Audiences, Mass Media and Society and Effective Listening.
  • Focused on three technical agriculture areas: Horticulture, Environment Studies and Agronomy.
Des Moines Area Community College - Carroll | Associate of ArtsLiberal Arts And General Studies, 05/2002
  • Focused on business management, ethics and beginning Spanish.
  • Member of DMACC student council.
  • Attended community college leadership seminar in Des Moines.
  • Attended tuition seminar at the state capitol and met with county representatives.
Iowa Lakes Community College - Esterville | No DegreeEnvironmental Studies
  • Focused on Natural Resource Management, Social Science, Principles of Management, and Environmental Studies
Audubon Community Schools - Audubon | High School Diploma05/2000
Accomplishments

2020 – United Way of East Central Iowa Civic Business Volunteer Award Finalist

2007 – Friends of Education, Audubon Education Association

2007 – ISU Extension Pride of Extension Award for Program Management

2008 – SW Iowa Extension County Web Page Award for effective communication

Certifications

CPR/First Aid

ASSIST – Suicide Prevention

Medication Manager

Child and Dependent Adult Abuse

Mental Health First Aid

Additional Information

SAFE: Challenging Behavior Training

Excelling as a Manager or Supervisor Training

CPI: Nonviolent Crisis Intervention Training

The 7 Habits of Highly Effective People Training

Dealing Effectively with Unacceptable Employee Behavior Training

STEM (Science, Technology, Engineering, and Math)Training

Microsoft Software (10+ years)

Marketing Communications (10+ years)

Development and Delivery Educational Programs (10+ years)

Public Speaking

Team Building

Teaching

Customer Service Skills

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Resume Overview

Companies Worked For:

  • WESCO Industries
  • ISU Extension And Outreach Audubon County
  • Stewart Memorial Community Hospital

School Attended

  • Kaplan University
  • University of Phoenix
  • Iowa State University
  • Des Moines Area Community College
  • Iowa Lakes Community College
  • Audubon Community Schools

Job Titles Held:

  • Program Coordinator
  • Market Assistant
  • County 4-H Youth Coordinator

Degrees

  • Kaplan University | Master of Science
    University of Phoenix | No Degree
    Iowa State University - Ames | Bachelor of Science
    Des Moines Area Community College - Carroll | Associate of Arts
    Iowa Lakes Community College - Esterville | No Degree
    Audubon Community Schools - Audubon | High School Diploma

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