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Program Coordinator Resume Example

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PROGRAM COORDINATOR
Professional Summary

Accomplished Program Coordinator specialized in team leadership, resource coordination and customer service. Passionate about improving student experiences in higher education. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.

My overall objective is to further the understanding of individual differences to promote inclusion and create positive impacts on communities. I have a fascination and appreciation for all dimensions of diversity and I hold a great passion for serving as a beneficial aid for all- encouraging growth and efficacy, and advocating for a world of compassion, justice, mutual respect, equality, and a safe environment for all people.

Skills
  • Interpersonal communication skills
  • Active learning
  • Client-focused
  • SharePoint
  • Organizational effectiveness
  • Integrity
  • Efficiency
  • Needs Assessment
  • Customer-focused service
  • Skilled multi-tasker
  • Benefits consulting
  • Public Speaking
  • Data management familiarity
  • Project coordination
  • Customer service experience
  • Critical thinking
  • Active listening
  • Critical thinking
  • Microsoft Access, Outlook, Word, Xcel
  • Confidential Documentation
  • Leadership Skills
  • Excellent collaboration skills
  • Student-Service
  • Organizational Effectiveness
  • Collaborative problem-solving
  • Student Counseling
  • Report Generation
  • Strategic Planning
  • Proactive mindset
  • Strategic leadership
Work History
02/2020 to Current
Program CoordinatorCentral Piedmont Community College – Single Stop – Charlotte, NC
  • Conducted student intake and needs assessments
  • Consulted with students about benefits, available resources and support systems.
  • Facilitated referrals to partnering service providers and wraparound services
  • Provided case management services
  • Organized and conveyed personal information and documentation into a database confidentially and accurately
  • Coordinated various projects and presentations for students.
  • Provided ongoing direction and leadership for program operations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Maintained regular communication with students and between departments face-to-face, via email and phone calls.
  • Determined customer needs and developed program initiatives according to preferences.
  • Implemented strategies to increase program effectiveness.
  • Planned and executed meetings to connect organizational representatives, community members, staff, faculty and students.
  • Established goals and created action plans to achieve goals.
  • Coordinated work between multiple departments.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Entered data in Single Stop Providers site, SharePoint, and Microsoft Access and handled database maintenance.
11/2017 to 11/2019
Shelter AssociateHospitality House of Boone – Boone, NC
  • Enforced program guidelines, efficiently carried out tasks assigned by service coordinators, and assisted with the day-to-day operation of shelter services.
  • I worked with a diverse population, many of whom presented with challenging behaviors.
  • Learned to value and apply integrative approaches in order to take account of the whole person.
  • I gained new knowledge on the structure and dynamics of a non-profit organization that faces unique challenges, especially in a rural environment.
  • Evaluated client/resident information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized client/resident interactions by promptly identifying needs and wants.
  • Mentored and coached volunteer members to complete necessary tasks and meet daily goals.
  • Identified serious conditions and emergency situations and immediately referred to hospital or police department for prompt care and assistance.
05/2016 to 01/2018
Patient TransportationNovant Matthews Medical Center, Matthews Township Pkwy – Matthews, NC
  • Exercised good communication and patient service skills and excellent organizational skills.
  • Worked with ill and disabled patients, and exercised my ability to possess visual and hearing acuity.
  • Strengthened my ability to work in a highly stressful environment while following specific procedures and protocols.
  • Provided timely transportation of diverse clients to healthcare stations, including patients, families and staff members.
08/2014 to 01/2018
HostessCarrabbas Italian Grill – Matthews, NC
  • Teamwork- work collaboratively to tend the needs of the restaurant and its guests.
  • Quickly changed and adapted to different work stations.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Education
BA: PsychologyAppalachian State University - Boone, NC
  • Majored in Psychology
  • Minored in Spanish - Language and Culture
  • Member of National Society of Academic Excellence
  • Elected to Vice President of Appalachian Women's Leadership Group in 2018
  • Dean's List Fall 2019
2019

Appalachian State University, University of Salamanca

Completion of Spanish Language and Culture program at the University of Salamanca in Salamanca, Spain

Spring I 2019

BiologyCoastal Carolina University - Conway, SC

Successful completion of Fall 2015 Semester

2015
Biology
Central Piedmont Community College - Charlotte, NC

Successful completion of Summer 2016 and Summer 2017 semesters

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Resume Overview

Companies Worked For:

  • Central Piedmont Community College – Single Stop
  • Hospitality House of Boone
  • Novant Matthews Medical Center, Matthews Township Pkwy
  • Carrabbas Italian Grill

School Attended

  • Appalachian State University
  • Appalachian State University, University of Salamanca
  • Coastal Carolina University
  • Central Piedmont Community College

Job Titles Held:

  • Program Coordinator
  • Shelter Associate
  • Patient Transportation
  • Hostess

Degrees

  • BA : Psychology

    Biology
    Biology

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