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Program Coordinator Resume Example

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PROGRAM COORDINATOR
Summary

Experienced Program Coordinator proficient in administrative needs of DDS/Home Health businesses. Efficiency-driven, highly accurate, task oriented and well-organized with open and clear communication style and self-motivated approach. Dedicated to team success and able to solve problems with minimal oversight. Multi-faceted, offering exceptional talents in client centered care and advocacy. Effective at streamlining processes, finding appropriate solutions and building rapport with team members, vendors, physicians and others as appropriate. Resourceful with experience initiating and processing authorization requests and meeting deadlines.

Skills
  • Staff development
  • Operations experience
  • Project coordination
  • Human resources understanding
  • Scheduling proficiency
  • Self-motivated
  • Budget coordination
  • Performance standards and analysis
  • Program leadership
Experience
Company Name | City, StateProgram Coordinator09/2010 - 01/2021
  • Coordinated routine calls and/or emails to update team members on goals, strategies, difficulties, and developments while sharing best practices to enhance success.
  • Managed and directed up to 20 individuals and 42 staff within the organization.
  • Collaborated with team members to implement Individual Plans, and created data collection forms in order to help obtain accurate data to report to Case Management and professionals.
  • Reconciled, household petty cash and receipts, monthly budget allowances and expenditures, ensuring that purchases were made according to policy and approved by guardians as appropriate.
  • Participated in yearly surveys working closely with members of DDS Quality Assurance.
  • Planned and conducted staff meetings to brainstorm new ideas, address difficulties or successes, deliver program and milestone updates.
  • Fostered relationships with clients, guardians, physicians and team members through communication and prompt follow-up to questions and concerns.
  • Observed program activities, collected data, followed up on reports and presented findings to senior management.
  • Coordinated, planned, and monitored performance and quality of programs and services. Met deadlines to make certain team members were given current and up to date, relevant information.
  • Engaged closely with team members to uncover issues, determine appropriate solutions and offer assistance with implementation of or necessary changes to Individual Plan.
  • Provide in-home care according to Individual Plan, ensuring that myself and all assigned direct care staff were trained according to guidelines and in a timely manner.
  • Manage and oversee all aspects, medical, vocational and day to day activities of multiple individuals, working to guarantee the utmost care is taken with each of them. Oversaw day-to-day activities, including organizational leadership, and recruitment,
  • Assist physicians office and providers with obtaining authorizations for DME needs, and ensure equipment was appropriate and functional for the individual.
Company Name | City, StateBehavioral Health Technician08/2001 - 01/2001
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Completed reports daily and submitted to case management for evaluation.
  • Educated clients on important life skills, including housekeeping, hygiene and food preparation, while also assisting them with anger, depression, anxiety management skills.
  • Effectively managed daily charting for each patient.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Collaborate with Service Coordinator to develop appropriate treatment plans for each individual.
  • Provided service meetings in client homes as well as in office. Staffed with Service Coordinator any time there were issues that might require more in depth oversight.
Company Name | City, StateBilling Clerk02/2001 - Aug2010
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Assisted with implementation of changes to software to improve billing efficiency and accuracy.
  • Executed account updates and noted account information in company data systems.
  • Developed strong professional rapport with vendors and clients.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Submitted claims to OHCA for reimbursement, kept records of authorized services to compare against any denied claims
  • Reduced Used Report unauthorized dollars from over $100,000 to $0.00. With fluctuations was still able to maintain the total of unauthorized dollars to $2000 or below on a bi-weekly basis,
  • Accurately input procedure codes, diagnosis codes and patient information into billing software.
Education and Training
Sweetwater High School | City, StateHigh School Diploma05/1996
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Resume Overview

School Attended

  • Sweetwater High School

Job Titles Held:

  • Program Coordinator
  • Behavioral Health Technician
  • Billing Clerk

Degrees

  • High School Diploma

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