program coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

An innovator who gets it done with a history of creative problem solving and process improvement. Independently and working with others, I develop effective solutions to improve the overall experience of my team and clients. Proficient in prioritizing and comping tasks in a timely manner, yet flexible to multi-task when necessary. Adept at managing multiple tasks simultaneously while maintaining composure and positive attitude. Desire to apply expertise to new role as a product owner with progressive organization.

  • Report Generation
  • Scheduling Proficiency
  • Persuasive communication style
  • Process improvements
  • Agile frameworks
  • Scrum methodology
  • Reporting template development
  • Documentation Management
  • Waterfall methodology
  • Analytical skills
  • Customer Service
  • Process Optimization
  • Excellent written and oral communication
  • Customer Relations
  • Creative problem solving
  • Software Development Life Cycle
  • Proficient in [Software]
  • Data Collection & Research
Work History
Program Coordinator, 05/2019 - Current
Belfor Alaiedon Township, MI,
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Organized and managed program development from conception through successful execution.
  • Oversaw [Number] projects each year from concept through final delivery.
  • Designed program implementation and maintenance plan.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Provided ongoing direction and leadership for program operations.
  • Attended Agile ceremonies, demos and production proving activities.
  • Closely collaborated with project members to identify and quickly address problems.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Developed reporting and insights for investor relations meetings.
  • Provided reporting for [Timeframe] forecast analysis and ad-hoc reporting in support of decision-making.
Specialized Service Associate, 08/2013 - 05/2019
The Pegues Group Charlotte, NC,
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Boosted [Job title] productivity by offering skilled administrative assistance and client support.
  • Trained and taught [Number] new employees in [Year].
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated current processes to develop improvement plans.
  • Collected, organized and modeled data using [Software].
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
  • Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
Real Estate Broker, 12/2001 - 08/2013
Whole Foods Market Fitchburg, WI,
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
  • Implemented long-term growth initiatives by developing [Type] and [Type] strategies.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Team Leader, 02/1989 - 01/2000
Resources Trust Company City, STATE,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Participated in cross-functional team-building activities.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Optimized customer support by establishing collaborative service environment.
  • Highlighted values and educated clients on [Type], [Type] and [Type] financial products.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Bachelor of Arts: , Expected in
University of Redlands - Redlands, CA
Status -
  • Certified Scrum Product Owner - 2019 - Present
  • Certified Scrum Master - 2019 - Present
  • Licensed Series 6 & 63 - 2013 - 2019 ( Currently suspended under FINRA Financial Services Affiliate Waiver Program )

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Resume Overview

School Attended

  • University of Redlands

Job Titles Held:

  • Program Coordinator
  • Specialized Service Associate
  • Real Estate Broker
  • Team Leader


  • Bachelor of Arts

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