Program Coordinator Resume Example
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Carla
Snyder
Snyder
Summary
Results-oriented healthcare leader with experience in a variety of healthcare settings in a variety of management roles. Adept at managing concurrent objectives in order to meet organizational goals. Strengths include communication and collaboration to solve critical problems; strategic planning to ensure financial targets are met; and building effective relationships across all levels of an organization.
Skills
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Experience
Program CoordinatorEngage3 | AZ, State | Mar 2016-Current
- Prepares department's monthly Key Performance Indicator Scorecard through the distribution of customer satisfaction surveys and analysis of responses.
- Schedules monthly educational workshops for colleagues who have training/educational responsibilities within their job. This includes determination of workshop topics, locating speakers for the topics, and marketing the workshop to the organization.
- Project manager for organization's Training Magazine Top 125 application submission. Involved significant collaboration with numerous departments across the organization and resulted in earning the award.
- Liaises with various educators from our major academic partner, University of Nebraska Medical Center, to improve the hospital's Clinical Learning Environment.
- Collaborates with organization's legal and contract department for the establishment of clinical affiliation agreements allowing placement of clinical students in patient care areas for clinical practicums.
- Manages the organization's job shadow program which places ~ 1400 students per year in a job shadow experience.
Clinical Quality Patient Safety ManagerOneWorld Community Health Centers | City , STATE | Feb 2014-Mar 2016
- Responsible for ensuring organization's compliance with Joint Commission accreditation standards.
- Responsible for triaging, monitoring appropriate follow up, and statistical trending of all Incident Reports.
- Responded to OHSA complaint and required follow up action.
- Served as the organization's Infection Control Officer and chaired the Infection Control Committee.
- Analyzed clinical process measures and outcomes data to provide feedback to clinical providers so that population health outcome measures were maximized and meaningful use measures were met.
- Organization contact for various health insurance carriers implementing shared savings programs.
Operations Director Allied HealthMemorial Community Hospital & Health System | City , STATE
- Directed the 24-hr operation of the 7 non-nursing clinical departments of the health system including Respiratory Therapy, Lab, Pharmacy, Pt/OT/Speech, Radiology, Infection Prevention with annual revenues of $18 Million, 7 direct reports, and 60 staff members.
- Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates of services, and coordinating financial reporting.
- Negotiated contracts for $3.8M worth of Radiology equipment over the 8 years I was the director so that technology could be upgraded.
- Successfully passed quality assessments/inspections from the Nebraska Department of Health and Human Services, Nebraska Department of Radiologic Safety, and the Food and Drug Administration.
- Lead inter-departmental task force charged with improving patient experience ratings for Outpatient Test and Treatment survey with results showing a 15% improvement in a single year.
- Mentored and developed department managers to high levels of performance.
- Member of organization's Quality Council charged with ensuring standards for clinical Core Measures and other quality standards were met and opportunities for process improvement were effectively executed.
- Lead organization's TeamSTEPPS training initiative.
Education and Training
Master of Science: Healthcare AdministrationBellevue University | | City, State | Jul 2016
Bachelor of Science: Medical TechnologyUniversity of Nebraska Medical Center | | City | Jul 1979
Accomplishments
- Recognized by executive leadership for project managing organization's application to Training Magazine's Top 125 Award which resulted in organization earning this award
- Recognized by Clinical Quality Physician Chief and Department Director for work as a Zero Harm trainer
- Serve on the National Association for Healthcare Quality's Certified Professional Healthcare Quality Item Writing Work Group
Certifications
- MT(ASCP)
- Specialist in Blood Banking from AABB and American Society of Clinical Pathologists
- TeamSTEPPS Master Trainer
- Six Sigma Green Belt
- Certified Professional in Healthcare Quality (CPHQ)
Previous Work Experience
Laboratory Services Director Community Blood Bank of the LCMS Lincoln, NE
10/2001 - 05/2006
- Directed the 24-hour operation of 3 service departments with annual revenues of $6 Million and staff of 28.
- Effectively developed/mentored team leaders.
- Re-structured laboratory management staff and their responsibilities to more effectively meet workload demands and customer hospitals' service needs for blood/blood products.
- Developed and implemented organizational policies and procedures for the facility.
- Successfully passed assessments/inspections from the AABB, Food and Drug Administration, and the European Union.
- Member of organization's Quality Council charged with ensuring regulatory requirements were met and opportunities for process improvement were effectively executed.
Director of Materials Management Nebraska Health System Omaha, NE
08/1998 - July 2002
- Directed the 24-hour operation of 10 service departments with annual revenues of $22 Million and staff of 133. Managed a $9.6 Million budget
- Negotiated multi-year contracts with major medical supply vendors.
- Facilitated a cross-departmental work group charged with standardizing med/surg products used within the health system. Realized a $1 Million savings in a single year.
- Supervised and evaluated work activities of managers and staff.
- Planned and facilitated transition of clean linen production to a service provider; realized a capital dollar savings of $2 Million and reduction of 35 FTEs.
Laboratory Manager Clarkson Hospital Omaha, NE
05/1990 - 08/1998
- Served as the Manager of a variety of laboratory departments (Hemo/Blood Bank; Manual Labs - Anatomic Path, Histology, Microbiology, Blood Bank; Client Services) and responsible for the 24 hour operation of the department.
- Successfully passed inspections/accreditation for AABB, College of American Pathologists, and State Health and Human Services
- Conducted recruitment, hiring, and training of personnel
- Supervised and evaluated work activities of staff
- Met financial and quality goals
Laboratory Staff Clarkson Hospital Omaha, NE
07/1979 - 05/1990
- Performed complex laboratory testing of patient samples
- Performed required quality checks
- Served as the Laboratory Information System database coordinator for Blood Bank department
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Resume Overview
School Attended
- Bellevue University
- University of Nebraska Medical Center
Job Titles Held:
- Program Coordinator
- Clinical Quality Patient Safety Manager
- Operations Director Allied Health
Degrees
- Master of Science : Healthcare Administration
Bachelor of Science : Medical Technology
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