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    Program Coordinator Resume Example

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    Carla
    Snyder
    Summary

    Results-oriented healthcare leader with experience in a variety of healthcare settings in a variety of management roles. Adept at managing concurrent objectives in order to meet organizational goals. Strengths include communication and collaboration to solve critical problems; strategic planning to ensure financial targets are met; and building effective relationships across all levels of an organization.

    Skills
    • Developing managers and teams.
    • Managing financial budgets
    • Exceptional communication and interpersonal skills
    • Strong organizational skills
    • Outstanding collaborator
    • Highly proficient with MS Word, Excel, and PowerPoint.
    Experience
    Program CoordinatorEngage3 | AZ, State | Mar 2016-Current
    • Prepares department's monthly Key Performance Indicator Scorecard through the distribution of customer satisfaction surveys and analysis of responses.
    • Schedules monthly educational workshops for colleagues who have training/educational responsibilities within their job. This includes determination of workshop topics, locating speakers for the topics, and marketing the workshop to the organization.
    • Project manager for organization's Training Magazine Top 125 application submission. Involved significant collaboration with numerous departments across the organization and resulted in earning the award.
    • Liaises with various educators from our major academic partner, University of Nebraska Medical Center, to improve the hospital's Clinical Learning Environment.
    • Collaborates with organization's legal and contract department for the establishment of clinical affiliation agreements allowing placement of clinical students in patient care areas for clinical practicums.
    • Manages the organization's job shadow program which places ~ 1400 students per year in a job shadow experience.
    Clinical Quality Patient Safety ManagerOneWorld Community Health Centers | City , STATE | Feb 2014-Mar 2016
    • Responsible for ensuring organization's compliance with Joint Commission accreditation standards.
    • Responsible for triaging, monitoring appropriate follow up, and statistical trending of all Incident Reports.
    • Responded to OHSA complaint and required follow up action.
    • Served as the organization's Infection Control Officer and chaired the Infection Control Committee.
    • Analyzed clinical process measures and outcomes data to provide feedback to clinical providers so that population health outcome measures were maximized and meaningful use measures were met.
    • Organization contact for various health insurance carriers implementing shared savings programs.
    Operations Director Allied HealthMemorial Community Hospital & Health System | City , STATE
    • Directed the 24-hr operation of the 7 non-nursing clinical departments of the health system including Respiratory Therapy, Lab, Pharmacy, Pt/OT/Speech, Radiology, Infection Prevention with annual revenues of $18 Million, 7 direct reports, and 60 staff members.
    • Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates of services, and coordinating financial reporting.
    • Negotiated contracts for $3.8M worth of Radiology equipment over the 8 years I was the director so that technology could be upgraded.
    • Successfully passed quality assessments/inspections from the Nebraska Department of Health and Human Services, Nebraska Department of Radiologic Safety, and the Food and Drug Administration.
    • Lead inter-departmental task force charged with improving patient experience ratings for Outpatient Test and Treatment survey with results showing a 15% improvement in a single year.
    • Mentored and developed department managers to high levels of performance.
    • Member of organization's Quality Council charged with ensuring standards for clinical Core Measures and other quality standards were met and opportunities for process improvement were effectively executed.
    • Lead organization's TeamSTEPPS training initiative.
    Education and Training
    Master of Science: Healthcare AdministrationBellevue University | | City, State | Jul 2016
    Bachelor of Science: Medical TechnologyUniversity of Nebraska Medical Center | | City | Jul 1979
    Accomplishments
    • Recognized by executive leadership for project managing organization's application to Training Magazine's Top 125 Award which resulted in organization earning this award
    • Recognized by Clinical Quality Physician Chief and Department Director for work as a Zero Harm trainer
    • Serve on the National Association for Healthcare Quality's Certified Professional Healthcare Quality Item Writing Work Group
    Certifications
    • MT(ASCP)
    • Specialist in Blood Banking from AABB and American Society of Clinical Pathologists
    • TeamSTEPPS Master Trainer
    • Six Sigma Green Belt
    • Certified Professional in Healthcare Quality (CPHQ)
    Previous Work Experience

    Laboratory Services Director Community Blood Bank of the LCMS Lincoln, NE

    10/2001 - 05/2006

    • Directed the 24-hour operation of 3 service departments with annual revenues of $6 Million and staff of 28.
    • Effectively developed/mentored team leaders.
    • Re-structured laboratory management staff and their responsibilities to more effectively meet workload demands and customer hospitals' service needs for blood/blood products.
    • Developed and implemented organizational policies and procedures for the facility.
    • Successfully passed assessments/inspections from the AABB, Food and Drug Administration, and the European Union.
    • Member of organization's Quality Council charged with ensuring regulatory requirements were met and opportunities for process improvement were effectively executed.

    Director of Materials Management Nebraska Health System Omaha, NE

    08/1998 - July 2002

    • Directed the 24-hour operation of 10 service departments with annual revenues of $22 Million and staff of 133. Managed a $9.6 Million budget
    • Negotiated multi-year contracts with major medical supply vendors.
    • Facilitated a cross-departmental work group charged with standardizing med/surg products used within the health system. Realized a $1 Million savings in a single year.
    • Supervised and evaluated work activities of managers and staff.
    • Planned and facilitated transition of clean linen production to a service provider; realized a capital dollar savings of $2 Million and reduction of 35 FTEs.

    Laboratory Manager Clarkson Hospital Omaha, NE

    05/1990 - 08/1998

    • Served as the Manager of a variety of laboratory departments (Hemo/Blood Bank; Manual Labs - Anatomic Path, Histology, Microbiology, Blood Bank; Client Services) and responsible for the 24 hour operation of the department.
    • Successfully passed inspections/accreditation for AABB, College of American Pathologists, and State Health and Human Services
    • Conducted recruitment, hiring, and training of personnel
    • Supervised and evaluated work activities of staff
    • Met financial and quality goals

    Laboratory Staff Clarkson Hospital Omaha, NE

    07/1979 - 05/1990

    • Performed complex laboratory testing of patient samples
    • Performed required quality checks
    • Served as the Laboratory Information System database coordinator for Blood Bank department
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    Resume Overview

    School Attended

    • Bellevue University
    • University of Nebraska Medical Center

    Job Titles Held:

    • Program Coordinator
    • Clinical Quality Patient Safety Manager
    • Operations Director Allied Health

    Degrees

    • Master of Science : Healthcare Administration
      Bachelor of Science : Medical Technology

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