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Program Coordinator Resume Example

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PROGRAM COORDINATOR
Professional Summary

High-performing and skilled Program Coordinator with 17 years of experience delivering superior results in various administrative and clerical roles. Proven leader with demonstrated analytical and team building skills. Proactive and reliable with a meticulously detail oriented and organized nature. Excellent collaboration skills to build lasting relationships with team members, customers and business executives. Proficient in executive level support and various office operations and management.

Work History
Program Coordinator, 01/2019 to CurrentMillennium Forum For Well-Being, San Francisco, CA

Program Team Support

  • Provide administrative support to Program Director and Team as needed, including:
  • Schedules and calendars
  • Task management and tracking
  • Data management and technology support

Forum Technology Platform Support

  • Coordinate a range of technology partners to integrate online experience, including:
  • Coordinate online community platform set-up and management
  • Coordinate with tech support team, set-up and management
  • Support website redesign process (flow, demo, video, testimonials, transactions)
  • Coordinate Forum scheduling software and integration
  • Coordinate integration of front-end web-site with e-commerce tech stack
  • Coordinate CRM design, tracking, integration
  • Coordinate surveys and data tracking

Admissions & Registration

  • Coordinate prospective educators through their registration process:
  • Online registration
  • Payment transaction
  • Forum calendaring
  • Profile Creation
  • Live Support as need (phone/zoom)

Community Management

  • Provide ongoing direct personal support of Forum members, including:
  • Coordinate with team on technology troubleshooting
  • Onboarding support for forum-related platforms
  • Profile fields, creation, population
  • Support scheduling of Forum calendars and events
  • Member attendance and participation tracking
  • Ongoing communications with members, meeting reminders, etc.
  • Member support (phone and email)
  • Online community platform management

Guide Management

  • Support the selection, training, communications and management of Guides
  • Coordination of development of Forum Fundamentals online course
  • Coordination of guide selection, calendars and communication
  • Coordination of guide training and ongoing support systems (zoom, FAQs, etc.)
  • Coordination/tracking of guide documentation and payments

Research & Measurement Support

  • Support the Research Team's efforts to evaluate and report impact, including
  • Member surveys - quantitative
  • Member interviews, focus groups, etc. – qualitative
  • Tech surveys, preferred content, and program design
Administrative Assistant, 08/2013 to 01/2019Dominican University of California, San Rafael, CA
  • Providing support and assistance of all types for faculty, staff, students and parents in the department.
  • Scheduling and arranging travel, accommodations and meetings for interviewee's.
  • Corresponding with and assisting students and other professionals with various tasks.
  • Organizing and executing school and student events.
  • Scheduling meetings, preparing agendas, taking meeting minutes, assigning and providing required training to colleagues.
  • Greeting visitors and providing exceptional customer service as the department's receptionist.
  • Power campus data entry and document management Reporting for the California Commission on Teacher Credentialing.
  • Event and retreat billing and registration.
  • Partnering with school districts in the bay area to create and implement memorandum of understandings.
  • Providing proctoring services for student exams.
  • Researching pricing for large purchases, managing and maintaining inventory and placing supply orders.
  • Any other special projects for the departments upon request.
Authorized Agent, 07/2011 to 04/2012U.S. Cellular, Redwood Coast Cellular, Answer Page, Eureka, Medford, CA, OR
  • Creating and accurately maintaining my own personal customer tracking system and conducting follow ups to maintain customer satisfaction with all products and services.
  • Bookkeeping, inventory reconciliation, sales, customer data entry, answering phones, taking payments.
  • Recording all customer data and transactions both by hand and using the computer tracking system.
  • Assisting customers with questions or issues regarding their account, billing, or device to provide excellent customer service while ensuring that company policy is strictly followed and meeting set sales quotas.
Store Manager, 02/2004 to 08/2010All The Best Video, Quincy , CA
  • Advertising for and assessing all employment applications.
  • Conducting interviews and handling all aspects of the hiring process including training, scheduling and supervising the actions of all current and potential employees, including discipline and termination when necessary.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to company policy.
  • Bookkeeping, managing and processing payroll for all employees.
  • Computer entry of all new and incoming merchandise, inventory reconciliation, creating and reconciling tills for all employees.
  • Management of other financial aspects of the business.
  • Handling all customer/employee related issues in a confidential and professional manor while ensuring company policy is followed.
  • Customer account and collections paperwork, billing letters, creating financial reports and handling all other required account information
  • Managing/creating sales, marketing and store layout to increase profits.
  • Ensuring proper rotation of merchandise and displays to feature new products and promotions.
  • Ordering of all store merchandise and supplies.
Education
B.A, Business Administration, Psychology, 2018
Dominican University of California
Associates Degree, Liberal Studies, Administration of Justice, 2010
Feather River College
High School Graduate, General Studies, 2001
Technical Skills
  • G-suite: Google Calendar, Docs, Drive, Forms, Sheets and Gmail
  • Operating Systems: MacOS and Microsoft Windows
  • Spreadsheets: Excel, Numbers, Google Sheets
  • Presentation software: Powerpoint and Animoto
  • Communication/Collaboration tools: Slack, Asana, Dropbox, Skype, Zoom, Hangout, Circl.es, Drive,
  • Web Browsers: Chrome, Safari, Firefox
  • Social media applications: Facebook, Instagram, Twitter, Pinterest, Youtube
  • Marketing and survey software: Mailchimp and Surveymonkey
  • Website Development: Google Sites, SquareSpace
  • CRM: Basic knowledge of Salesforce
Skills
  • Efficient time management
  • Highly organized
  • Document management, data entry, inventory
  • Self-motivated with a strong work ethic
  • Team management and supervision experience
  • Professional attitude
  • Multitask efficiently
  • Effective task prioritization with a deadline-oriented approach
  • Superior customer service providing a satisfactory customer experience
  • Resolution-oriented approach to tasks
  • Financial reporting, billing, payroll, bookkeeping, financial reconciliation
  • Superior written and verbal communication skills
  • Hiring/ team management experience
  • Sales
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Resume Overview

Companies Worked For:

  • Millennium Forum For Well-Being
  • Dominican University of California
  • U.S. Cellular, Redwood Coast Cellular, Answer Page
  • All The Best Video

School Attended

  • Dominican University of California
  • Feather River College

Job Titles Held:

  • Program Coordinator
  • Administrative Assistant
  • Authorized Agent
  • Store Manager

Degrees

  • B.A , Business Administration, Psychology 2018
    Associates Degree , Liberal Studies, Administration of Justice 2010
    High School Graduate , General Studies 2001

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