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Program Coordinator resume example with 14+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled Program Coordinator proficient in implementing programs to fulfill customer needs. Skilled at cultivating relationships to support new and existing clients. Maintains and monitors projects, budgets and expenditures.

Skills
  • Program management
  • Report generation
  • Operations experience
  • Sales growth
  • Self-motivated
  • Project coordination
  • Staff development
  • Staff development expertise
  • Scheduling proficiency
  • Human resources understanding
  • Program leadership
  • Customer service
  • Budget coordination
Experience
10/2019 to 10/2021 Program Coordinator Boundless Networks | Austin, TX,
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Uncovered issues to determine solutions and assist program participants.
  • Directed, coordinated and administered [Type] programs.
  • Oversaw [Task] and other day-to-day activities.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Coordinated logistics for activities and events.
  • Implemented and directed [Type] program to reflect business practices.
  • Supervised and directed programs by creating policies to reflect business practices.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Supervised [Job title]s to drive optimal team performance.
  • Stayed up-to-date on program procedures to maintain nonprofit status and accurately file taxes.
  • Worked with [Number] participants to plan organizational needs and improve district engagement.
  • Oversaw daily operations of [Type] program functions.
  • Oversaw station hiring, performance assessment and disciplinary actions.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
  • Developed and monitored budgets for [Type] program.
  • Instituted community service as part of [Type] program curriculum.
06/2015 to 10/2018 Corrections Officer Nisqually Indian Tribe | Olympia, WA,
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count for inmates.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Maintained appropriate control, security and well-being over those detained.
  • Attended regular trainings and maintained appropriate certifications.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted routine and emergency head counts.
  • Conducted internal security checks to ascertain inmate safety.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Conducted cell and illegal substance checks.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Assisted in restraining violent and unruly inmates.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
  • Maintained records and logs of man hours, materials and equipment used.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Maintained custody and control of [Number] inmates housed in maximum security unit.
  • Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Instructed inmates on work detail and oversaw work-site transportation.
01/2005 to 11/2010 Case Manager Cooley Dickinson Hospital | Northampton, MA,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Coordinated resources from diverse providers for intervention plans.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
05/2001 to 09/2004 Cash Handler Paradies Lagardère Travel Retail | Reno, NV,
  • Handled money according to company policy.
  • Calculated and counted change quickly.
  • Provided receipts to customers.
  • Avoided discrepancies by accounting for funds and items.
  • Collected fees for [Type] transactions.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
Expected in 06/2010 High School Diploma | Grossmont Adult School, El Cajon, CA GPA:
Expected in 06/2010 Certificate | Grossmont College, El Cajon, CA GPA:

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Resume Overview

School Attended

  • Grossmont Adult School
  • Grossmont College

Job Titles Held:

  • Program Coordinator
  • Corrections Officer
  • Case Manager
  • Cash Handler

Degrees

  • High School Diploma
  • Certificate

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