Program Coordinator resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled Program Coordinator proficient in implementing programs to fulfill customer needs. Skilled at cultivating relationships to support new and existing clients. Maintains and monitors projects, budgets and expenditures.

  • Program management
  • Report generation
  • Operations experience
  • Sales growth
  • Self-motivated
  • Project coordination
  • Staff development
  • Staff development expertise
  • Scheduling proficiency
  • Human resources understanding
  • Program leadership
  • Customer service
  • Budget coordination
10/2019 to 10/2021 Program Coordinator Boundless Networks | Austin, TX,
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Uncovered issues to determine solutions and assist program participants.
  • Directed, coordinated and administered [Type] programs.
  • Oversaw [Task] and other day-to-day activities.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Coordinated logistics for activities and events.
  • Implemented and directed [Type] program to reflect business practices.
  • Supervised and directed programs by creating policies to reflect business practices.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Supervised [Job title]s to drive optimal team performance.
  • Stayed up-to-date on program procedures to maintain nonprofit status and accurately file taxes.
  • Worked with [Number] participants to plan organizational needs and improve district engagement.
  • Oversaw daily operations of [Type] program functions.
  • Oversaw station hiring, performance assessment and disciplinary actions.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
  • Developed and monitored budgets for [Type] program.
  • Instituted community service as part of [Type] program curriculum.
06/2015 to 10/2018 Corrections Officer Nisqually Indian Tribe | Olympia, WA,
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count for inmates.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Maintained appropriate control, security and well-being over those detained.
  • Attended regular trainings and maintained appropriate certifications.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted routine and emergency head counts.
  • Conducted internal security checks to ascertain inmate safety.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Conducted cell and illegal substance checks.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Assisted in restraining violent and unruly inmates.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
  • Maintained records and logs of man hours, materials and equipment used.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Maintained custody and control of [Number] inmates housed in maximum security unit.
  • Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Instructed inmates on work detail and oversaw work-site transportation.
01/2005 to 11/2010 Case Manager Cooley Dickinson Hospital | Northampton, MA,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Coordinated resources from diverse providers for intervention plans.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
05/2001 to 09/2004 Cash Handler Paradies Lagardère Travel Retail | Reno, NV,
  • Handled money according to company policy.
  • Calculated and counted change quickly.
  • Provided receipts to customers.
  • Avoided discrepancies by accounting for funds and items.
  • Collected fees for [Type] transactions.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
Expected in 06/2010 High School Diploma | Grossmont Adult School, El Cajon, CA GPA:
Expected in 06/2010 Certificate | Grossmont College, El Cajon, CA GPA:

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Resume Overview

School Attended

  • Grossmont Adult School
  • Grossmont College

Job Titles Held:

  • Program Coordinator
  • Corrections Officer
  • Case Manager
  • Cash Handler


  • High School Diploma
  • Certificate

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