program coordinator resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Outgoing Esthetician seeking part-time work, including weekend and evening shifts. Passionate, self-driven, and dedicated self-starter eager to begin my service-based career. Successful collaborator, capable of effectively representing customers, and capable of recognizing, understanding and implementing feedback. Ready to build a clientele in a prestigious, yet comfortable environment, such as a medical office or spa.
Skills
Human resources understanding
Program management
Self-motivated
Report creation
Medical recordkeeping
Billing procedures
Insurance Verification
Insurance billing
Communication
Conflict resolution
High-energy attitude
Business development understanding
Inbound and Outbound Calling
Problem-solving abilities
Courteous demeanor
Office equipment proficiency
Conflict mediation
Customer relations
HIPAA compliance
Conversant in Spanish and English
Experience
01/2022 to CurrentProgram CoordinatorJacobs Engineering Group Inc. | Mashpee, MA,
Prioritized calls, messages and email to smoothly manage case-related communications.
Managed intake and maintenance of patients' medical records.
Prepared weekly and monthly reports outlining clients' compliance with case plans.
Worked with senior staff to further develop plans for ICP cases.
Performed assessments to determine individual limitations and strengths.
Connected individuals with relevant community resources and coordinated referrals.
Reminded patients to take prescribed medications or nutritional supplements.
Maintained accurate records and documented client data in company databases.
Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Helped individuals address disabilities and put together career plans.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to patients.
Collaborated with social workers to support patients.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
07/2010 to 01/2022Bilingual Customer Service Quality AuditorMemorial Health | Petersburg, IL,
Highlighted compliance issues for management team.
Collected and assessed latest information about ongoing work and compliance issues.
Trained and led staff on proper QA standards.
Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Developed process improvements to enhance overall data quality.
Worked with team members to create efficient workflows, resulting in high productivity.
Utilized client satisfaction surveys to improve service quality.
Maintained self-study program to enhance QA knowledge and skills.
Created, edited and updated project manuals and technical documentation used by entire QA team.
Developed corrective and preventive action plans to resolve non-compliance issues.
Prepared and analyzed internal and external quality reports for management staff review.
Communicated regularly with management to discuss quality trends.
Conducted internal audits to measure adherence to established QA standards.
Used quality monitoring system to compile and track individual and team performance.
Recommended improvements to systems and procedures for increased productivity.
Streamlined processes, increasing efficiency and consistency to support quality initiatives.
Oversaw process checks to verify proper completion and correct frequency.
Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Managed onsite testing for customers as required by project's specifications.
Kept abreast of regulatory requirements from accrediting bodies and federal, state and local statutes.
Monitored completed work and provided feedback to improve team member performance.
Contributed to business growth by confirming customer satisfaction with service and quality.
Assisted with correcting systemic problems in order to eliminate errors.
Produced thorough reports detailing findings and proposed recommendations.
Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
Conducted tests to validate compatibility with programs, hardware and operating systems.
08/2000 to 07/2010Mental Health TechnicianMental Health Care MHC | City, STATE,
Identified and addressed individual mental health challenges to support patients.
Provided excellent service to patients through personable communication.
Documented patient interactions in compliance with HIPAA requirements.
Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Verified patient health history and contact information for chart accuracy.
Collaborated with client and clinician to develop and support goals and clinical treatment plan.
Participated in treatment planning by helping to identify patients' problems, needs and strengths.
Tracked client movement on and off unit by documenting times and destinations.
Bathed, fed and dressed patients based on individual abilities.
Interviewed new patients to complete admission forms and assess mental health status.
Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
Communicated with clients and families effectively building lasting relationships.
Handled vital sign monitoring, medication administration and patient behavior assessments.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
Assisted patients improve social relationships and engagement.
Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Collaborated with doctors, psychologists or therapists in working with patient treatments.
Aided patients in performing activities of daily living.
Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
Instructed new employees on protocols to use when interacting with psychiatric patients.
Education and Training
Expected in to to Associate of Science | Nursing EducationHillsborough Community College, Tampa, FLGPA:
Expected in to to | EstheticianLaSalle , Florida , GPA:
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