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Program Coordinator Resume Example

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PROGRAM COORDINATOR
Professional Summary

High-performing and skilled Program Coordinator with 17 years of experience delivering superior results in various administrative and clerical roles. Proven leader with demonstrated analytical and team building skills. Proactive and reliable with a meticulously detail oriented and organized nature. Excellent collaboration skills to build lasting relationships with team members, customers and business executives. Proficient in executive level support and various office operations and management.

Skills
  • Efficient time management
  • Highly organized
  • Effective task prioritization with deadline-oriented approach
  • Resolution-oriented approach to tasks
  • Financial reporting, billing, payroll, bookkeeping, financial reconciliation
  • Superior written and verbal communication skills
  • Data management familiarity
  • Program Management
  • Superior customer service providing satisfactory customer experience
  • Scheduling Proficiency
  • Hiring And Recruitment Knowledge
  • Business Management
Work History
Program Coordinator, 01/2019 to Current
Millennium Forum For Well-Being – San Francisco, CA

Program Team Support

  • Provide administrative support to Program Director and Team as needed, including:
  • Support scheduling of calendars and events
  • Task and data management and tracking

Forum Technology Platform Support

  • Coordinate a range of technology partners to integrate online experience, including:
  • Coordinate online community platform set-up and management
  • Support website redesign process (flow, demo, video, testimonials, transactions)
  • Coordinate integration of front-end web-site with e-commerce tech stack
  • Coordinate CRM design, tracking, integration

Admissions & Registration

  • Coordinate prospective educators through their registration process:
  • Online registration
  • Payment transaction
  • Profile fields creation and population
  • Member support (phone/email/zoom)

Community Management

  • Provide ongoing direct personal support of Forum members, including:
  • Coordinate with team on technology troubleshooting
  • Member attendance and participation tracking
  • Ongoing communications with members, meeting reminders, etc.

Guide Management

  • Support the selection, training, calendaring, communications and management of Guides including coordination and tracking of documentation and payments
  • Coordination of development of Forum Fundamentals online course
  • Coordination of ongoing support systems (zoom, FAQs, etc.)

Research & Measurement Support

  • Support the Research Team's efforts to evaluate and report impact, including:
  • Creating/ analyzing surveys for preferred content and program design
Administrative Assistant, 08/2013 to 01/2019
Dominican University of California – San Rafael, CA
  • Providing support and assistance of all types for faculty, staff, students and parents.
  • Scheduling and arranging travel, accommodations and meetings for faculty and interviewee's.
  • Corresponding with and assisting students and other professionals with various tasks.
  • Organizing and executing school and student events.
  • Scheduling meetings, preparing agendas, taking meeting minutes, assigning and providing required training to colleagues.
  • Power campus data entry and document management for reporting to the California Commission on Teacher Credentialing.
  • Event and retreat billing and registration.
  • Partnering with school districts in the bay area to create and implement memorandum of understandings.
  • Providing proctoring services for student exams.
  • Researching pricing for large purchases, managing and maintaining inventory and placing supply orders.
Authorized Agent, 07/2011 to 04/2012
U.S. Cellular, Redwood Coast Cellular, Answer Page – Eureka, Medford, CA, OR
  • Creating and accurately maintaining a personal customer tracking system and conducting follow ups to maintain customer satisfaction with all products and services.
  • Bookkeeping, inventory reconciliation, sales, customer data entry, answering phones, taking payments.
  • Recording all customer data and transactions both by hand and using the computer tracking system.
  • Assisting customers with questions or issues regarding their account, billing, or device to provide excellent customer service while ensuring that company policy is strictly followed and meeting set sales quotas.
Store Manager, 02/2004 to 08/2010
All The Best Video – Quincy , CA
  • Assessing employment applications, conducting interviews and handling all aspects of the hiring process including training, scheduling and supervising actions of all current and potential employees, including discipline and termination when necessary.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to company policy.
  • Bookkeeping, managing and processing payroll for all employees.
  • Computer entry of all new and incoming merchandise, inventory reconciliation, creating and reconciling tills for all employees.
  • Handling all customer/employee related issues with confidentiality and in a professional manor while ensuring company policy is followed.
  • Customer account and collections paperwork, billing letters, creating financial reports and handling all other required account information
  • Managing/creating sales, marketing and store layout to increase profits.
  • Ordering of all store merchandise and supplies ensuring proper rotation of merchandise and displays to feature new products and promotions
Education
Bachelor of Arts: Business Administration, Psychology, 2018
Dominican University of California - San Rafael, CA
Associate of Arts: Liberal Studies, Administration of Justice, 2010
Feather River College - Quincy, CA
High School Diploma: 2001
Sierra High School - Quincy, CA
Technical Skills
  • G-suite: Google Calendar, Docs, Drive, Forms, Sheets and Gmail
  • Operating Systems: MacOS and Microsoft Windows
  • Spreadsheets: Excel, Numbers, Google Sheets
  • Presentation software: Powerpoint and Animoto
  • Communication/Collaboration tools: Slack, Asana, Dropbox, Skype, Zoom, Hangout, Circl.es, Drive,
  • Web Browsers: Chrome, Safari, Firefox
  • Social media applications: Facebook, Instagram, Twitter, Pinterest, Youtube
  • Marketing and survey software: Mailchimp and Surveymonkey
  • Website Development: Google Sites, SquareSpace
  • CRM: Basic knowledge of Salesforce
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Resume Overview

Companies Worked For:

  • Millennium Forum For Well-Being
  • Dominican University of California
  • U.S. Cellular, Redwood Coast Cellular, Answer Page
  • All The Best Video

School Attended

  • Dominican University of California
  • Feather River College
  • Sierra High School

Job Titles Held:

  • Program Coordinator
  • Administrative Assistant
  • Authorized Agent
  • Store Manager

Degrees

  • Bachelor of Arts : Business Administration, Psychology , 2018
    Associate of Arts : Liberal Studies, Administration of Justice , 2010
    High School Diploma : 2001

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