Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
High-performing and skilled Program Coordinator with 17 years of experience delivering superior results in various administrative and clerical roles. Proven leader with demonstrated analytical and team building skills. Proactive and reliable with a meticulously detail oriented and organized nature. Excellent collaboration skills to build lasting relationships with team members, customers and business executives. Proficient in executive level support and various office operations and management.
Skills
Efficient time management
Highly organized
Effective task prioritization with deadline-oriented approach
Superior customer service providing satisfactory customer experience
Scheduling Proficiency
Hiring And Recruitment Knowledge
Business Management
Work History
Program Coordinator, 01/2019 - Current Bowery Residents Committee – New York, NY,
Program Team Support
Provide administrative support to Program Director and Team as needed, including:
Support scheduling of calendars and events
Task and data management and tracking
Forum Technology Platform Support
Coordinate a range of technology partners to integrate online experience, including:
Coordinate online community platform set-up and management
Support website redesign process (flow, demo, video, testimonials, transactions)
Coordinate integration of front-end web-site with e-commerce tech stack
Coordinate CRM design, tracking, integration
Admissions & Registration
Coordinate prospective educators through their registration process:
Online registration
Payment transaction
Profile fields creation and population
Member support (phone/email/zoom)
Community Management
Provide ongoing direct personal support of Forum members, including:
Coordinate with team on technology troubleshooting
Member attendance and participation tracking
Ongoing communications with members, meeting reminders, etc.
Guide Management
Support the selection, training, calendaring, communications and management of Guides including coordination and tracking of documentation and payments
Coordination of development of Forum Fundamentals online course
Coordination of ongoing support systems (zoom, FAQs, etc.)
Research & Measurement Support
Support the Research Team’s efforts to evaluate and report impact, including:
Creating/ analyzing surveys for preferred content and program design
Administrative Assistant, 08/2013 - 01/2019 Five Star Quality Care, Inc. – Frankfort, KY,
Providing support and assistance of all types for faculty, staff, students and parents.
Scheduling and arranging travel, accommodations and meetings for faculty and interviewee's.
Corresponding with and assisting students and other professionals with various tasks.
Organizing and executing school and student events.
Scheduling meetings, preparing agendas, taking meeting minutes, assigning and providing required training to colleagues.
Power campus data entry and document management for reporting to the California Commission on Teacher Credentialing.
Event and retreat billing and registration.
Partnering with school districts in the bay area to create and implement memorandum of understandings.
Providing proctoring services for student exams.
Researching pricing for large purchases, managing and maintaining inventory and placing supply orders.
Authorized Agent, 07/2011 - 04/2012 Indy Tire Center – Kokomo, IN,
Creating and accurately maintaining a personal customer tracking system and conducting follow ups to maintain customer satisfaction with all products and services.
Recording all customer data and transactions both by hand and using the computer tracking system.
Assisting customers with questions or issues regarding their account, billing, or device to provide excellent customer service while ensuring that company policy is strictly followed and meeting set sales quotas.
Store Manager, 02/2004 - 08/2010 All The Best Video – City, STATE,
Assessing employment applications, conducting interviews and handling all aspects of the hiring process including training, scheduling and supervising actions of all current and potential employees, including discipline and termination when necessary.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to company policy.
Bookkeeping, managing and processing payroll for all employees.
Computer entry of all new and incoming merchandise, inventory reconciliation, creating and reconciling tills for all employees.
Handling all customer/employee related issues with confidentiality and in a professional manor while ensuring company policy is followed.
Customer account and collections paperwork, billing letters, creating financial reports and handling all other required account information
Managing/creating sales, marketing and store layout to increase profits.
Ordering of all store merchandise and supplies ensuring proper rotation of merchandise and displays to feature new products and promotions
Education
Bachelor of Arts: Business Administration, Psychology, Expected in 2018 - Dominican University of California - San Rafael, CA , GPA:
Associate of Arts: Liberal Studies, Administration of Justice, Expected in 2010 - Feather River College - Quincy, CA , GPA:
High School Diploma: , Expected in 2001 - Sierra High School - Quincy, CA , GPA:
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