LiveCareer-Resume

program coordinator 1 resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Guest relations
  • Workflow management
  • Contract negotiations and administration
  • Catering coordination
  • Records maintenance
  • Sharp-eyed
  • Customer service
  • Communications
  • MS Office
  • Administrative support
  • Telephone etiquette
  • Recordkeeping and data input
  • Meticulous attention to detail
  • Verifying data accuracy
  • Ability to type 40WPM
  • Filing and data archiving
  • Time management
  • Resourceful
  • Understands grammar
  • Pleasant demeanor
  • Strong interpersonal skills
  • Critical thinker
  • Strong problem solver
  • Customer service-oriented
  • AS400 system
  • RXClaims
  • MHK
  • PeopleSafe
  • LexisNexis
  • Work well independently
  • Data entry
  • Medical recordkeeping
  • Organizational skills
  • Communication
  • Billing procedures
  • Insurance Verification
  • Problem resolution
  • Multitasking
  • Inventory controls
  • PPE use
  • Organization
  • Patient interviewing skills
  • Office administration
  • Scheduling appointments
  • Microsoft Office
  • Teambuilding
  • Good work ethic
  • Program Guidelines Adherence
  • Viewer Demographics Analysis
  • Verbal and Written Communication
  • Critical Thinking
  • Task Delegation
  • Production Activity Logging
  • Attention to Detail
Experience
04/2023 to Current Program Coordinator 1 Connecticut Children's Medical Center | Waterbury, CT,
  • Explained program offerings and requirements to participants and answered related questions.
  • Logged program activities and maintained official station records for internal use and government review.
  • Explained policies, procedures and services to patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Safeguarded medical records to maintain patient confidentiality.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Released information to persons or agencies according to regulations.
  • Maintained positive working relationship with fellow staff and management.
05/2021 to 03/2022 Patient Service Representative (Clerk III) Columbia University | New York, NY,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Resolved customer complaints or answered customers' questions.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Obtained proper authorization and identification to release confidential medical records.
  • Utilized technology and specialized software to maximize productivity.
02/2019 to 05/2021 Clinical Medicare D Representative II CVS Healthcare | City, STATE,
  • Handled new enrollments by entering customers' data and reviewing information.
  • Working incoming cases via phone (primarily) or fax to process coverage requests from members or prescribers
  • Conducting outreach to patients and providers, and obtaining additional information needed to process requests
  • Researching and correcting any issues found in the overall process
  • Raising issues to Coverage Determination Clinical Pharmacists and Management team as needed
  • Reading, analyzing, and interpreting general business correspondence, technical procedures, and governmental regulations
  • Solving practical problems and dealing with multiple concrete variables in standardized situations
  • Performing basic mathematical calculations
  • Ensuring all cases are properly closed
  • Ability to interpret a variety of work instructions provided through multiple mediums
  • Ability to anticipate needs and resolve issues with urgency and to meet quality and production standards
  • Schedule flexibility including rotations through Nights, Saturdays and minimal Holiday Coverage
01/2014 to 02/2019 Event Coordinator BLB & Catering | City, STATE,
  • Scheduled and booked reservations, managed transportation and secured venues for events with participants.
  • Solicited potential event sponsors and coordinated event planning.
  • Collaborated with sponsors and hosts to promote events.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Maintained close communication with clients to mitigate service issues.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Organized corporate luncheons, dinners, conferences and special events.
Education and Training
Expected in 05/2025 to to Bachelor of Arts | Medical Social Work Texas State University, San Marcos, TX GPA:
Expected in 08/2023 to to Associate of Arts | Liberal Arts And General Studies Austin Community College, Austin, TX GPA:
Expected in 06/2022 to to Certified Electronic Health Records Specialist | Electronic Health Records Specialist Central Texas Allied Health Institute, Austin, TX, GPA:

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Resume Overview

School Attended

  • Texas State University
  • Austin Community College
  • Central Texas Allied Health Institute

Job Titles Held:

  • Program Coordinator 1
  • Patient Service Representative (Clerk III)
  • Clinical Medicare D Representative II
  • Event Coordinator

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • Certified Electronic Health Records Specialist

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