Program Coordinator resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile, ambitious professional with a wealth of program and project management experience in highly demanding roles. Analytical problem solver with demonstrated capacity for thriving in high-pressure, deadline-driven operations. Collaborative communicator and team-builder, continually focused on building productive professional relationships and driving positive change.

  • Strategic Planning & Coordination
  • Technical Writing
  • Communication Skills
  • Program Development
  • Relationship Building
  • Project Management
  • Administrative Support
  • Staff Training & Mentorship
  • Problem Resolution
Work History
01/2013 to 02/2019 Program Coordinator Carthage College | Chicago, WI,

Salary: $59,441

Hours Per Week: 40


Program Coordinator for the US Army Intelligence Badge & Credentials (B&C) Program; served as the primary point of contact for over 200 customer unit custodians in the issue and receipt of sensitive Army property. Maintained 100% accountability of the Army’s inventory of 15,500 Counterintelligence badges and associated credentials by utilizing a continuous receipt system and tracking material shipments. Maintained multiple databases with information that was error free and adhered to relevant Army security and intelligence policy. Performed research for customers by processing requests for B&C material issue and turn-in. Created and implemented standard operating procedures to improve operations and train new personnel. Provided technical expertise, assisted in the development of program goals and provided policy interpretation for organizational staff and customers. Supported development of targeted training materials and engaged in training programs for new Special Agents.

Key Accomplishments:

  • Streamlined office procedures and facilitated the completion of customer requests, increasing operational efficiency by 15%.
  • Developed and implemented the plan for the changeover to a new Army CI badge and completed task three months ahead of schedule, earning 40-Hour Time Off Award.
  • Annually processed 900+ customer requests ensuring 95% of the requests were handled expeditiously and the material was shipped the same-day.
  • Formally recognized by senior leadership for exemplary performance and customer support, earning a within grade wage increase ahead of schedule.
06/2011 to 01/2013 Governement Contractor Lockheed Martin IS & GS | City, STATE,

Salary: $44,105

Hours Per Week: 40


Program Coordinator contract employee for the US Army Intelligence Badge & Credentials (B&C) Program and served as the primary point of contact for over 200 customer unit custodians in the issue and receipt of sensitive Army property. Provided administrative support and coordination for the program and its activities, drafted correspondence, and performed coordination with various government organizations. Performed data entry and maintained multiple databases to ensure the information was accurate and adhered to relevant Army policy. Processed customer requests to ensure 94% of CI B&C materials received same-day shipment. Monitored program metrics and activity, provided weekly reports to senior leadership which were integrated into products distributed to other Army organizations. Performed research, processed, and coordinated with multiple vendors in support of the US Army Intelligence (USAI) B&C Retirement Program.

Key Accomplishments:

  • Conducted annual inventories the 15,000 Counterintelligence badge repository maintaining 100% accountability of the materials.
  • Served as subject matter expert on program policies and procedures, effectively educating customers and ensuring program compliance.
  • Expeditiously processed over 1,100 USAI B&C retirement requests in 9 months, a 125% increase over the previous year.
05/2009 to 12/2010 Counterintelligence Special Agent US Army Central Command - Area Support Group Qatar | City, STATE,

Salary: $49,028

Hours Per Week: 50

Supervised: 5


Served as the Assistant Special Agent In Charge of a multifunctional counterintelligence office in coordination with other Defense and Federal agencies to support the installation and assigned personnel. Supervised five personnel, ensuring the completion of all organizational and mission requirements. Identified and addressed intelligence gaps and initiated information collection efforts to facilitate senior leadership’s decisions. Conducted interviews, performed analysis, generated reports, conducted liaison with and collaborated with intelligence and security personnel, along with host nation law enforcement, to foster cooperation and communication. Identified the need for an additional three personnel to provide targeted language support for security screening and force protection operations. Coordinated with installation contracting office, Department of Public Works, and host nation vendors to support the acquisition, furnishing and staffing of a new facility.

Key Accomplishments:

  • Streamlined the Locally Employed Persons (LEP) screening and badging program for foreign employees, alleviating a backlog allowing 1,800 employees to be cleared for employment.
  • Managed an effective Threat Awareness Reporting Program (TARP) resulting in the increased walk-in reporting by 10%.
  • Drafted and edited 20+ reports adopted by other Defense organizations, enhancing increased threat awareness in the region.
Expected in 08/2018 Bachelor of Science | Small Business Management Southern New Hampshire University, Hooksett, NH GPA:
  • Graduated summa cum laude with 3.97 GPA
  • Member of Delta Mu Delta International Society in Business

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Program Coordinator
  • Governement Contractor
  • Counterintelligence Special Agent


  • Bachelor of Science

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