Professional with over 12 years in customer service, program development, records management, training and performance management, across various industries. Highly responsible, organized and self-motivated.
Skills
Highly organized
Excellent customer service
Benefits administration
Interviewing
Employee coaching
Records maintenance
Training programs development
Superior verbal and written communication skills
Payroll administration experience
Time management
Detail-oriented
Social media marketing
Fundraising experience
Work History
11/2014 to 04/2016
Program Coordinator (Non-Profit)Merritt Athletic Clubs – Towson, MD,
Created and implemented new programs within the children's home, including updated volunteer program and assisting with compliance to local governmental employment requirements.
Supported director with volunteer orientations and monthly meetings.
Identified development opportunities, including networking with local humanitarian organizations and potential supporters in the United States.
Created and implemented newsletters and child sponsorship opportunities.
Assisted director with yearly and monthly budget creation.
Fundraising and awareness projects, including the utilization of events, social media, and networking with social organization and churches.
11/2011 to 05/2014
Owner/ General ManagerRenasant – Madison, MS,
Owned and operated a small fitness business, with sole responsibility for recruiting, hiring and training staff of trainers and fitness instructors.
Responsible for employee issues such as compensation, payroll, training, and day to day management of scheduling.
Utilized excellent organization skills to create and maintain a working annual budget.
Created an employee handbook and guidelines to ensure a safe and enjoyable working environment, as well as improve customer satisfaction.
Designed and implemented regular employee education and personal growth opportunities.
Day to day oversight of operations of the studio, including marketing, customer service, networking, and finances.
02/2008 to 11/2011
Fitness DirectorBoyne Resorts – Harbor Springs, MI,
Oversaw day to day operations of large fitness facility in Delaware County.
Recruited, hired and trained new personal trainers and fitness staff, as well as offering regular personal growth opportunities.
Completed new hire process, as well as bi-weekly payroll processing and regular staff evaluations.
Worked with each employee to develop a personal goal plan and strategy to ensure success.
Created department budget, both annual and monthly.
Delivered excellent customer service to fitness club members.
Implemented programs and strategies to build employee loyalty and create a sense of team within the club.
05/2004 to 2008
Human Resources Representative MBNA – City, STATE,
Recruited new employees through networking, job postings, and job fairs.
Daily duties included record management, benefits review, and employee relations.
Actively involved in employee programs, including wellness, fitness, and activity offerings.
Developed and presented training programs for new hires and current employees.
Pre-screened potential new hires.
03/2003 to Current
Fitness InstructorArea Fitness Centers – City, STATE,
Teach exciting and effective group fitness classes in various gyms in the area, including the YMCA.
Cultivate relationships with members to ensure customer satisfaction.
Work to create a safe and inclusive environment.
Education
Expected in 2004
Bachelor of Science: Psychology Eastern University - St. David's, PA GPA:
Expected in Current
Bachelor of Arts: Business Administration DCCC/West Chester University - West Chester, PA GPA:
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