Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Professional with over 12 years in customer service, program development, records management, training and performance management, across various industries. Highly responsible, organized and self-motivated.
  • Highly organized 
  • Excellent customer service
  • Benefits administration
  • Interviewing
  • Employee coaching
  • Records maintenance
  • Training programs development
  • Superior verbal and written communication skills
  • Payroll administration experience
  • Time management
  • Detail-oriented
  • Social media marketing
  • Fundraising experience
Work History
11/2014 to 04/2016
Program Coordinator (Non-Profit) Merritt Athletic Clubs Towson, MD,
  • Created and implemented new programs within the children's home, including updated volunteer program and assisting with compliance to local governmental employment requirements.
  • Supported director with volunteer orientations and monthly meetings.
  • Identified development opportunities, including networking with local humanitarian organizations and potential supporters in the United States.
  • Created and implemented newsletters and child sponsorship opportunities.
  • Assisted director with yearly and monthly budget creation.
  • Fundraising and awareness projects, including the utilization of events, social media, and networking with social organization and churches.  

11/2011 to 05/2014
Owner/ General Manager Renasant Madison, MS,
  • Owned and operated a small fitness business, with sole responsibility for recruiting, hiring and training staff of trainers and fitness instructors.
  • Responsible for employee issues such as compensation, payroll, training, and day to day management of scheduling.
  • Utilized excellent organization skills to create and maintain a working annual budget.
  • Created an employee handbook and guidelines to ensure a safe and enjoyable working environment, as well as improve customer satisfaction.
  • Designed and implemented regular employee education and personal growth opportunities.
  • Day to day oversight of operations of the studio, including marketing, customer service, networking, and finances.  
02/2008 to 11/2011
Fitness Director Boyne Resorts Harbor Springs, MI,
  • Oversaw day to day operations of large fitness facility in Delaware County.
  • Recruited, hired and trained new personal trainers and fitness staff, as well as offering regular personal growth opportunities.
  • Completed new hire process, as well as bi-weekly payroll processing and regular staff evaluations.  
  • Worked with each employee to develop a personal goal plan and strategy to ensure success.
  • Created department budget, both annual and monthly.
  • Delivered excellent customer service to fitness club members.
  • Implemented programs and strategies to build employee loyalty and create a sense of team within the club.  

05/2004 to 2008
Human Resources Representative MBNA City, STATE,
  • Recruited new employees through networking, job postings, and job fairs.
  • Daily duties included record management, benefits review, and employee relations.
  • Actively involved in employee programs, including wellness, fitness, and activity offerings.
  • Developed and presented training programs for new hires and current employees.
  • Pre-screened potential new hires.

03/2003 to Current
Fitness Instructor Area Fitness Centers City, STATE,
  • Teach exciting and effective group fitness classes in various gyms in the area, including the YMCA.
  • Cultivate relationships with members to ensure customer satisfaction.
  • Work to create a safe and inclusive environment.  

Expected in 2004
Bachelor of Science: Psychology
Eastern University - St. David's, PA
Expected in Current
Bachelor of Arts: Business Administration
DCCC/West Chester University - West Chester, PA

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School Attended

  • Eastern University
  • DCCC/West Chester University

Job Titles Held:

  • Program Coordinator (Non-Profit)
  • Owner/ General Manager
  • Fitness Director
  • Human Resources Representative
  • Fitness Instructor


  • Bachelor of Science
  • Bachelor of Arts

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