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Production Trainer Resume Example

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PRODUCTION TRAINER
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Aetna standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Report creation
  • Credit card payment processing
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Problem-solving abilities
  • Organizational strengths
  • High-energy attitude
  • Product organization
  • Active listening
  • Adaptive team player
Experience
Steak N Shake | Newark, OHProduction Trainer12/2009 - 08/2013
  • Oversaw preventive and predictive maintenance programs to keep plant operations smooth and efficient.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Kept employees in full compliance with safety practices, environmental controls and operational guidelines.
  • Reported health, safety and environmental concerns to plant leadership.
Duke And Duchess Shoppes | Newark, OHOvernight Cashier08/2013 - 06/2014
  • Troubleshoot and resolved issues with cash registers, card scanners and printers.
  • Counted product stock to maintain inventory records.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Restocked Counter with silverware, straws, napkins and condiments.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed customer payments quickly and returned exact change and receipts.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answering questions and offering advice.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
Walmart | Amelia, OHSupport Manager06/2014 - 10/2018
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Conducted Quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Aetna | New Albany, OHCustomer Service Representative10/2018 - Current
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Addressed customer service inquiries quickly and accurately.
Education and Training
Licking Valley High School | Newark, OHHigh School Diploma05/2012
C-Tech Adult Education | Newark, OHLicense To Practice Medical Massage Therapy in Massage Therapy09/2013
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Resume Overview

Companies Worked For:

  • Steak N Shake
  • Duke And Duchess Shoppes
  • Walmart
  • Aetna

School Attended

  • Licking Valley High School
  • C-Tech Adult Education

Job Titles Held:

  • Production Trainer
  • Overnight Cashier
  • Support Manager
  • Customer Service Representative

Degrees

  • High School Diploma
    License To Practice Medical Massage Therapy in Massage Therapy

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