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production support lead engineer resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview
Oracle ATG Ecommerce Domain Automation Experience: 7+ Years IT Domain World's Largest Toy Manufacturing Company / The Reputed World Brand (LEGO) Summary Currently working as a QA TEAM LEAD for the World's Biggest Toy Manufacturing Company and Reputed World Brand on their Ecommerce Implementation, with around 7+ years of Rich industry experience in IT Domain majorly on Oracle ATG Ecommerce Domain. Responsible for Implementing and laying foundation of Highest Quality Assurance Standards for a Top World Leading Brand (Client). Solid experience of AGILE Methodologies, AGILE Manifesto and Scrum processes and Waterfall methodologies. Solid experience in Automation of Web-based, highly transactional and large Client/Server/Multi-tier Ecommerce and Retail Applications. Expertise in Selenium Automation using Selenium Web Driver, Selenium Grid, Java, JUnit, TestNG with Apache Ant, also exposure of Ruby/Ruby mine Automation. Hands on exposure in Performance Monitoring Tools like JMeter. Experience of Building and Conceptualizing Automation Architecture from scratch with Maven ,Jenkins Integration for DataDriven Architecture. Rich Hands on Experience in executing Automation Functional, Performance, Mobile Cloud, and Security Testing Domain. Experience on BDD (Behaviour Driven Development) model in Test Automation using Cucumber. Customer Facing Project Lead Experience, with experience on working on as an individual as well as leading the team in Onsite-Offshore model. Managed and co-ordinated UAT and Releases with various Teams Spread over different Geographies. Conceptualized and Implemented Many Out of the Box Value Ideas in Automation Paradigm to raise Overall Efficiency saving $ in return. Solid Background in Leading Quality Assurance Teams of large groups/sizes spread both in Onshore-Offshore on E-Commerce Product Development with exposure to the full software development life cycle.(SDLC) Solid Test Planning Skills, with a strong sense for documentation to script Test Strategies, Release / Test Plan, Procedures , Risks and Publish Release Reports. Rich exposure and Understanding of Oracle ATG Framework gained by Working directly for ATG Inc. Company Group as ATG Production Support Engineer in my initial experience and cater to ecommerce clients like Walmart ,JC Penny, Ann Taylor , LEGO etc. Rich QA experience on Third Party Payment Integration eg: Paypal Integration. Undergone instructor led ATG 10.x BCC Training by Oracle ATG Professional Trainers. Ownership of Entire Automation Delivery, Managing and lead the Automation Team by mentoring them when required. Solid experience of Defect/Test Management tools like JIRA, Rally QualityCenter/Test Director, BugZilla and Mantis and Thorough understanding of defect management process. Ownership of providing Build Release reports along with Selenium automation reports, Jmeter Performance testing reports to Senior Management/Stakeholders. Solid Experience in Functional, Non Functional and Integration Testing with expertise in developing Test Estimations, Test Strategy ,Test Plans, Test Scenarios, Test Procedures ,Analysing Test Results and Test Documentation and Test Metrics. Excellent analytical, debugging and problem-solving skills. Abundant Experience on Co-ordinating onsite and offshore teams to provide a Quality Deliverable. Focus on Open Source Tools for maximum return value for the client. Follows Value Centric, Innovation Driven and Continuous Improvement Approach in Testing Paradigm. Outstanding Presentation Skills, Team Player motivated towards Time Box Driven Work Approach. Strong interpersonal skills with knack to motivate and empower others. Increased productivity by effectively training, leading and managing the AGILE automation team. Achieved customer satisfaction and high quality by effective Automation testing, AGILE Processes. Test Plan Creation. Test Execution Strategy Creation (Manual & Automated). Coordinating with client, offshore and onshore for query/issue resolution. Creation/Update of the traceability matrix. Defect Triage, Discuss defects, follow-up & closure. Test execution report communication and Defect tracking report communication. Responsible for QA Sign Off On Build. Automation Test Management: Automation Test Framework Creation/ Maintenance: Data Driven Framework, Behaviour Driven Development. Automation Test Script Creation: Based on Manual Test case. Automation Test Execution: Every Build Executing Cross Site Scripting Attacks (XSS) to detect vulnerability on application. Conceptualize and Execute Performance Tests using Jmeter on the application. Functional Test Management: Test Case Review. Creation of Traceability Matrix. Review Smoke and Business critical test cases preparation. Smoke on Build (QA/UAT/Prod). Responsible for QA Sign Off On Build. SAP Testing on Q,P environment to validate order flow. Mobile Real Device Testing using Perfecto Private Cloud. Automation: Test Script creation, update, maintenance based on manual test cases Test Script Review Automation of Smoke and Business verification test cases Batch run Batch result publishing Automation (Mobile): Test Script creation, update, maintenance based on manual test cases Test Case Execution using Perfecto Tool through Private Cloud. Manual (Mobile) : Test Case Review Smoke and Business verification test cases preparation
Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Accomplishments
  • Conceptualized, Delivered Value Ideas worth $ 54,000 to customer (Eg: High Season Site Health Check Automation delivered to the customer that ran on a schedule).
  • Conceptualized a 24X7 Production Monitoring System from Open Source Tools for Monitoring of Ecommerce Sites with Automatic Email Alerts only on Failure.
  • Lead QA Team to significantly reduce the Test Cycle Time by 40% in current project.
  • Past 3 year Annual Appraisal Rating: Distinguished (Highest-Top 1%) & Certificates of Excellence for past 3 years in a row.
  • Testing Tools / Product Exposure: Test Type/ Domain Toolset Used Automation Testing Selenium 2.0/ Web-driver, ANT/Maven Test NG, Report NG, Jenkins/ Hudson, Core JAVA.
  • Performance & Load Testing JMeter, BadBoy, GTmatrix, Webpagetest.org on Desktop , and Mobile Applications, NewRelic.
  • Web Services Testing Swagger with Ruby / Rubymine and 35 locales).
  • Test Management/ Mantis, Rally ,Bugzilla , Jira , Assyst, ATG Wiki , eroom.
  • Bug Tracking Tools Oracle ATG Product Oracle ATG Products include ATG Commerce, ATG Self Suite Service, ATG Knowledge, ATG CSC, ATG Self Service.
  • Debugging Tools Samurai, MAT Manual Testing End to End Functional & Regression Testing on Ecommerce / mCommerce Web Applications (Agile), Adobe Test and Target.
  • Domains : Ecommerce, M-commerce ,Retail and Standalone Apps etc WORK / Project HISTORY Client: LEGO SYSTEMS INC ProjectNames: Consumer Service Platform-II , ATG SHOP Maintenance , LEGO Education , LEGO Upgrade (New Front End+ Decouple Architecture) Role: TEST MANAGER/TEST LEAD (Automation) Duration: September 2012- Present (3.5 yrs+) Project Goals: End to End Multi Tier Ecommerce and M commerce Systems Test (Functional/Non- Functional) - Test API's , Performance Test , Front End Test etc.
  • Team Size: 10 Roles and Responsibilities: Agile Management Driving Sprint Planning, Daily Scrum, Sprint Retrospection ( AGILE METHODOLOGY ) Capacity Management, Estimation: User Story pointing, Effort Estimation.
  • Task Management: Task Identification, Allocation Risk Management: Risk Identification, Risk Assessment, Risk Communication.
Work Experience
09/2009 to 03/2012
Production Support Lead Engineer , ,
  • Team Size: 8 Roles and Responsibilities: Debugging Customer Issues on Oracle ATG Products like Oracle ATG Web Commerce, Merchandising, Search, Commerce Service Centre, Knowledge, Self-Service, Business Intelligence, Outreach, Campaign Optimizer.
  • Responsible for resolving customer tickets to conclusion under a given SLA.
  • Responsible for logging bugs with ATG Sustaining (developers) Team and working with customer till solution.
  • Analysing thread dumps, server logs, error logs using samurai etc.
  • Triaging Production Issues on ATG Products for Oracle Customers.
03/2009 to 09/2012
Lead Engineer Raytheon Technologies Corp , ,
  • Sanity on Build (QA/UAT/Prod) ,Order Verification in SAP Achievements: Saved 30% time and cost of testing by automation using Selenium WebDriver, JAVA, Cucumber Increased productivity by 20% by effectively training, leading and managing the AGILE automation team Achieved customer satisfaction and high quality by effective Automation testing, AGILE Processes.
  • Team Size : 12 Roles and Responsibilities: Responsible for providing QA Sign Off for major and minor releases.
  • Responsible for automating the manual test cases of the ecommerce site using the selenium RC.
  • Responsible for regular reviewing the Smoke Testing, Sanity Testing, Functional Testing , Regression Testing ,Integration Testing on the site.
  • Creation of the Complex Automated Scripts for smoke and functional test for the ecommerce site.
  • Creation and identification of the regression test cases.
  • Requirement analysis High Level design Document.
  • Creation of the smoke and functional test cases for the entire site.
  • Creation and identification of the regression test cases Client: Oracle ATG.
  • Oracle ATG is one of the world's most stable ecommerce framework).
06/2008 to 06/2009
Technical Pre-Sales Associate Transwestern , , India
  • Team: 6 Roles and Responsibilities: Responsible for Technical Presales, Presentation, Demonstration, And Cross Selling B2B Customized SMPS based Power Solutions to customers.
  • Worked in both Hunter and Farmer Capacity Roles.
  • Responsible for creating the BOM's ,POC's and vendor development.
  • Specialized in reducing the project costs for development/production.
  • Responsible for overseeing the production and on time delivery of products.
Education and Training
Expected in to to
Degree: Institute/Organization
Year of Passing - ,
GPA:
Institute/Organization
Expected in 2008 to to
Bachelor of Technology: Computer Science Engineering
Amity University - , Noida
GPA:
Computer Science Engineering
Expected in to to
German Language Foundation Course:
Amity School of Foreign Languages - ,
GPA:
Expected in 2008 to to
: Corporate Communication
Amity University - , Noida
GPA:
Corporate Communication
Expected in to to
:
Amity Institute of Corporate Communication - ,
GPA:
Expected in 2008 to to
Cisco Certified Network Associate Indian Institute of Hardware Technology, Noida 2009 ATG Certified Commerce Platform Developer Oracle ATG 2010 Oracle ATG Certified Web Commerce 10 Implementation Developer. Oracle ATG 2013 Six Sigma Green Belt Certified HCL Technologies Ltd :
Amity University - ,
GPA:
Skills
AGILE, Automation, B2B, Business Intelligence, Cisco Certified Network Associate, Hardware, Client, customer satisfaction, Debugging, delivery, ecommerce, Functional, German, JAVA, logging, managing, Merchandising, Oracle, Developer, Processes, quality, QA, Requirement, Selling, SAP, Scripts, Six Sigma, SLA
Additional Information
  • Achievements / AWARDS Recipient of O3 Infinity Award (HCL Technologies Ltd) for being an Outstanding Exceptional Performer for 3 years in a row 2013-16. Recipient of Certified Six Sigma Green Belt in August 2014. Recipient of Delivery R&R Innovation Award for Oct-Nov-Dec 2014. Recipient of Delivery R&R Innovation Award for Oct-Nov-Dec 2013. Recipient of Delivery R&R Innovation Award for Oct-Nov-Dec 2012. Recipient of Delivery R&R Live Wire Award for Leadership Excellence in Aug-May-June 2012.

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Resume Overview

School Attended

  • Year of Passing
  • Amity University
  • Amity School of Foreign Languages
  • Amity University
  • Amity Institute of Corporate Communication
  • Amity University

Job Titles Held:

  • Production Support Lead Engineer
  • Lead Engineer
  • Technical Pre-Sales Associate

Degrees

  • Degree
  • Bachelor of Technology
  • German Language Foundation Course
  • Cisco Certified Network Associate Indian Institute of Hardware Technology, Noida 2009 ATG Certified Commerce Platform Developer Oracle ATG 2010 Oracle ATG Certified Web Commerce 10 Implementation Developer. Oracle ATG 2013 Six Sigma Green Belt Certified HCL Technologies Ltd

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