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Decisive and effective manager skilled in leading cross-functional teams to meet customer demands and deadlines.
Respected results-oriented leader with proven record in inventory and logistics, customer service and production scheduling.
Responsible for KPI reporting to Xylem upper management
With 19 years service with Goulds/ITT/Xylem, I have demonstrated my abilities by progression from a temporary worker to a member of the TTO Management team.
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- Direct team of nine in various support roles:
- Schedule pull of all assembled pumps
- Schedule pull & shipment of all component orders (Customer & CSC)
- Schedule release of Shop Orders to Machine Shop
- Maintain inventory levels in LX to support activity at TTO and the CSC's
- Manage Warehouse activities from dock to stock to pull
- Developed reports to communicate daily productivity and shipment reports to personnel throughout the organization.
- Direct team of schedulers to analyze order requirements and identify shortages that may delay an order and notifying Customer Service when delivery will be impacted.
- Created board to visually show future orders and identify potential capacity issues allowing orders to be rescheduled.
- Created visual board to track individual stockroom puller activity and workload.
Member of both 2015 TLIP3b and TLIP 4 teams
TLIP3b: Increased TTO OTP to 95%
TLIP4: Reduced TTO Inventory $5.8M
- Assumed ownership over team responsible for quote and order entry of component orders and Configured To Order pumps (CTO). Managed CSC stock replenishment.
- Managed work flow to meet service goals by measuring Process Cycle Time.
- Facilitated inter-departmental communication to effectively provide customer support. Established weekly phone calls with key accounts to review open order status.
- Effective liaison between customers and internal departments. Developed Customer Notification form to track communication to the customer and when follow-up was due.
- Devised and published metrics to measure the organization's success in delivering customer service. (OTP, PCT and Error Rates)
- Assisted in the implementation of CASSPort information system that identifies freight carriers and rates for outbound shipping
- Responsible for Engineered To Order (ETO) pump orders from Order Entry release to Shipping
- Guide production from raw material to finished product
- Ensured open communication both up and downstream as to status and issues encountered
- Responsible to maintain appropriate stocking levels to support customer requirements, achieve inventory turns and company financial goals
- Analyze fluctuations in product usage and notify Marketing/Sales of potential trends
- Manage conversion of new product launch by maintenance of both old and new product to limit excessive stock
Shaker Heights High School - Shaker Heights, OH
U.S. Air Force 1979-1992 Honorable Discharge
13 years experience as Inventory Management Specialist
Lockheed Martin Logistics Management (Reese AFB TX) 1992 - 1995
Data Analyst
South Park Hospital (Lubbock TX) 1995 - 1997
Director Material Management
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School Attended
- Shaker Heights High School
Job Titles Held:
- Production Scheduling Manager
- Parts Value Stream Manager
- ETO (Engineered To Order) Value Stream Manager
- Manager Material Planning
Degrees
- High School Diploma
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