production manager client services resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Skills
Care plan management
Community activities
Client documentation
Compassionate client care
Quality program protocols
Teambuilding
Relationship building
Training & Development
Time Management
Friendly, positive attitude
Education and Training
Cardinal OāHara High School Springfield, PAExpected in 06/1995 ā āHigh School Diploma: - GPA:
Experience
St. Joseph Health - Production Manager, Client Services La Habra, CA, 02/2019 - 09/2022
Managed materials to meet production goals and specific customer demands.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Established and updated production schedules to meet changing demands.
Delivered high level of service to clients in effort to build upon relationships for future.
Reviewed individual employee performance to correct issues and enhance productivity.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Monitored staff training and output to meet compliance, productivity and revenue goals.
Assessed monthly reports to review client activity and identify opportunities.
Renewable Energy Systems Ltd. - Home Health Aide Dillon, MT, 12/2018 - 11/2021
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Assisted terminally ill patients with bathing, grooming and dressing.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Coordinated community outreach and local events to educate on chronic illness, at-home care and preventive self-exams.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Documented client progress in charts and logbooks.
Midas Muffler - Service Manager City, STATE, 03/2015 - 01/2019
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Motivated, led and supported employees to maintain low turnover.
Created employee work schedules to keep shifts properly staffed.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Reviewed inventory levels and ordered supplies to keep products in stock.
Collaborated with customers to offer solutions to service needs.
Created written estimates and obtained customer consent to proceed.
Monitored employee performance through analysis of key metrics.
Hired, trained and developed service department staff to drive performance.
Adhered to customer service standards to foster satisfaction and retention.
Managed service department budget and investigated and resolved discrepancies.
Defined department objectives and monitored performance to facilitate operations.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Informed and educated department employees on changes from management.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Inspected completed work to assess quality and identify skill gaps.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Established and enforced clear safety policies to protect workers from injury.
Monitored employee work levels and optimized performance with strategic approaches.
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