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Product Support Representative Resume Example

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PRODUCT SUPPORT REPRESENTATIVE
Summary
Licensed Real Estate Agent with the State of Arkansas. Organized and detail-oriented, with over 15 years of cash handling, loan services, and customer service experience. Understands general accounting and finance concepts.
Skills
  • Exceptional customer service
  • Strong sense of banking ethics
  • Reliable
  • Energetic
  • Excellent communication skills
  • Leadership skills
  • Team oriented
Skills
administrative support, business analysis, business processes, daily cash deposits, Resolves customer concerns, general ledger accounts, product development
Experience
January 2016
to
September 2017
Company NameCity, StateProduct Support Representative
  • Administers the necessary product requirements to maintain consistent account control of clients that use FIS software products and ensures that the quality and utilization of FIS software products satisfies client needs.
  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes Resolves Client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise.
  • Documents Client information and recurring technical issues to support product quality programs and product development.
  • Strong Analytical Skills Knowledge in programming, business analysis or implementation of software products.
September 2015
to
December 2015
Company NameCity, StateVehicle Remarketing Specialist
  • Communicate with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts.
  • Accurately record actions taken on each account as outlined by established policy.
  • Request assistance from a Team Leader as necessary.
  • Meet metrics and be self driven to exceed those metrics.
  • Maintain strict confidentiality of information.
  • Miscellaneous duties and projects as assigned.
March 2010
to
April 2015
Company NameCity, StateAssistant Branch Manager
  • International funds transfer process expertise Debt and credit management Electronic funds processing Receive and post ACH transmissions Extensive loan experience Maintain all credit card accounts and reports Establish new customer accounts including savings, checking, money market accounts, certificate of deposits, lines of credit, and loans Adhere to UPFCU security and audit procedures Balance general ledger accounts Provide training for new and existing employees Investigate and resolve discrepancies in monthly bank accounts.
  • Analyze applicants' financial status, credit property evaluation to determine feasibility of granting loans.
  • Comply with regulatory requirements including Bank Secrecy Act, Anti-Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
March 2005
to
March 2010
Company NameCity, StateMember Service Representative
  • Promoted bank services and products.
  • Established new customer accounts including checking, savings, lines of credit, certificates of deposits, and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals.
  • Trained employees on cash drawer operation.
  • Adhered to UPFCU's security and audit procedures.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
May 2004
to
March 2005
Company NameCity, StatePatient Account Representative
  • Recorded and filed patient data and medical records.
  • Provided administrative support for multiple clinics.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
  • Posted charges, payments and adjustments.
November 2000
to
February 2004
Company NameCity, StateTeller
  • Processed cash withdrawals.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Entered member transaction data into the online banking software.
  • Processed treasury, tax and loan payments.
  • Reported daily averages and shortages to the operations department.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
Education and Training
1999
North Little Rock High SchoolStateHigh School Diploma
Additional Information
  • Certifications/Licenses Licensed Real Estate Agent August 2016 to Present Additional Information
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Resume Overview

School Attended

  • North Little Rock High School

Job Titles Held:

  • Product Support Representative
  • Vehicle Remarketing Specialist
  • Assistant Branch Manager
  • Member Service Representative
  • Patient Account Representative
  • Teller

Degrees

  • High School Diploma

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