Enthusiastic individual with excellence in customer care, seeking a career utilizing creativity. Summary of Qualifications Wide experience in customer service, balancing procedures while expediting clients needs. Extensively trained and experience in the Global Data Synchronization Network (GDSN). An internet-based, interconnected network of interoperable data pools and a global registry know as the GS1. Utilized Navision, Microsoft Dynamics NAV. An Enterprise Resource Planning (ERP) software product for Microsoft to handle customer inquiries on status of orders and products effectively. Day to day usage of Microsoft office, highlighting Excel and Word to document positional information for organizational purposes. Lead generation through cold calling, taking advantage of several media sources, such as magazines, news papers and the internet.
Evaluated and assessed imported gift ware to see if they met Federal and State consumer product safety regulations.
Tested Pre and Post production samples with handheld Spectrometer to report compliance prior to moving into inventory for order fulfillment.
Communicated with Government accredit laboratories to have further testing done on items that may have failed spectrometer readings or perform tests that Two's Company did not have capacity to do in a warehouse/office setting.
Notified internal staff, vendors, and factories if item failed testing.
Then suggested and monitored corrective actions to be taken.
MAM USAWhite Plains, NYSales Assistant To Vice President Sales
Managed single location "mom and pop" accounts, offering support in product information and distribution.
Contacting inactive buyers, informing them of new products to renew a relationship with them.
Suggested potential new buyers, contacting and sending them information on the company.
Managed data synchronization and tracking point of sales with mass store accounts.
Assisted in designing of tradeshow booths and created package designs for new products coming to the line.
Assembled spec sheets for products and created sample presentations tailored to a prospects specific needs.
Inventory control calls with occasional physical inspections to Wal-mart and Target.
CVSBronxville Scarsdale, NYAssistant Manager
Managed a staff of cashiers while maintaining CVS's high expectations of great customer service.
Organized employee schedules to fully ensure productivity and efficiency.
Ensured proper company procedures while dealing with a dissatisfied customer.
Counted out large quantities of money, prepared balance sheets for end of day deposits.
Trained new staff and reprimanded insubordinates while following corporate guidelines.
Offered product knowledge to the up most ability.
Kept up with new inventory to stay well informed.
Most importantly, rang up items in quick timing while maintaining the most pleasant demeanor for high customer satisfaction.
Communications AcademyYorktown Heights, NYCommercial Art
Fashion Institute of TechnologyNew York, NYAssociates Degree: Fine Arts