Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Analyst, experienced with leading projects, analyzing data, verifying compliance adherence and managing operations. Proficiencies include managing special projects and improving processes.
Core Qualifications
  • MS Office* MS SQL* SharePoint* Business Intelligence
  • Project Leader*                                Operations Manager* Business Analysis*         Process Improvement* Detail Oriented* Relationship Development* Managing Expectations* Subject Matter Expert *Academic Familiarity with Sarbanes Oxley Act* Practical Understanding of Lean Six Sigma discipline
05/2015 to 01/2016
Product Analyst Deloitte Arlington, MD,

Inovalon provides cloud-based data analytic solutions to impact and improve healthcare.

Teamed with internal partners to provide subject matter expertise and analytical support for enhanced project scheduling and strategies for tracking milestones, consistently providing improved operational capabilities, and normalized delivery meeting Inovalon's strategic business objectives in support of 4 key products.

  • Extracted, analyzed and performed defined qualitative tests on risk adjustment data for 9 Medicare AdJessicatage and Health Insurance Exchange providers, prior to submission for reimbursement.
  • Identified opportunities for improved data collection and reporting value through on-going discussions with cross-functional work groups evaluating process effectiveness.
  • Conducted analysis and developed plan and business procedural diagram to reduce informal business process changes which led to modernization of Change Management Policy.
  • Scripted, appeared on video and collaborated in production of new perpetual Project Kick-off training approach.
10/2013 to 05/2015
Security Solutions Team Manager Aetna Inc. Aurora, CO,

G4S is an industry leader in private and government physical security risks protection.

Directed essential personnel performing programming, monitoring, and execution of critical safety processes, impromptu projects and reporting overseeing physical access at corporate facilities.

  • Developed and implemented controls and practices across over 15 major processes and various ad hoc projects suiting client requirements and enhancing quality assurance.
  • Created 5 new processes, proactively improving readiness in data retention and compliance integrity for documentary fulfillment of requests during annual internal audit review.
  • Planned, developed, and managed project exchanging over 7000 employee and 5000 contractor access control badges successfully, over two windows (90 days in duration), across all Fannie Mae facilities.
  • Provided daily status monitoring and developed corrective actions to keep the project on course to completion.
  • Co-planned and executed mass onboarding event successfully processing over 100 intern and new hire personnel with our HR Partners in 3 hours at the event.
  • Established and monitored individual and team performance, compliance, morale and training benchmarks increasing individual and team success.
08/2006 to 01/2013
Product Consultant Hastings Mutual Insurance Co Des Moines, IA,

Allstate is the 2nd largest provider of personal lines insurance in the United States.

Acted as state specific product expert, utilizing acquired industry knowledge with cross-functional business partners for product implementations and day-to-day operational activities in support of enhanced regional customer sales and retention processes.

  • Employed critical thinking and analytic analysis supporting business planning, project development, training facilitation and problem resolution.
  • Completed extensive growth performance reviews, loss ratio analysis and summary reporting for products across assigned states informing profitability, development and implementation efforts.
  • Led or contributed in developing and implementing more than 15 major product redesigns.  Provided onsite training that increased product knowledge of sales partners.  Provided status reporting that increased strategic awareness of new product effectiveness.
  • Drafted filings and training materials, facilitated training and monitored milestones, gathered feedback and identified route cause factors increasing tactical adJessicatage in the target market.
  • Fostered relationships with various and sundry business partners both laterally and vertically throughout organization for effective and ongoing communication.
05/2002 to 08/2006
Material Damage Appraiser State Of Arkansas Hot Springs, AR,

MAIF is a residual market auto insurer for high risk individuals.

  • Completed visual inspections, computer repair estimates, market and salvage valuations, and detailed reports.  
  • Created scene diagrams and photographs, obtained evidence samples, evaluated, negotiated and settled claims. 
Legal Services Specialist UNITED STATES MARINE CORPS City, STATE, Japan
Performed paralegal services while assigned to Marine Corps Base Legal Office.
Expected in
Bachelor of Science: Criminal Justice
Albany State University - Albany, GA
GPA: cum laude
Criminal Justice cum laude
  • Critical Thinking
  • Data Collection
  • Insurance
  • Access Control
  • Talent Development,
  • Problem Resolution
  • Customer Service
  • Processes Improvement
  • Project Development
  • Quality Assurance
  • Reporting
  • Change Management
  • Academic Familiarity with Sarbanes Oxley Legislation
  • Practical Understanding of Lean Six Sigma Principles

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School Attended

  • Albany State University

Job Titles Held:

  • Product Analyst
  • Security Solutions Team Manager
  • Product Consultant
  • Material Damage Appraiser
  • Legal Services Specialist


  • Bachelor of Science

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