Over 18 year's healthcare experience including, Client Management, Relationship Management, Product Training, Product Implementation, Supervision and Management, Data Analysis, Marketing and Financial Analysis. Ability to learn quickly, multi-task and prioritize workflow. Excellent organizational, communication, team player, and interpersonal skills. Highly dependable, thorough, efficient and effective.
Microsoft Office Suite, Medical Manager, Avisena Billing software, Invision, STAR, Eagle, HealthQuest, Cerner
Product Account Manager, Charge Integrity Tools09/2012 to CurrentNthriveAlpharetta, GA
Collaborate with Client Relations Managers and Project managers to ensure that all business needs are being met and evaluate how current revenue cycle solutions have already contributed to the clients' success during implementation.
Analyze client's data from FTP server and data tables to ensure no errors are being processed.
Making sure client has the correct naming convention.
Engage in internal instructor-led and independent product training to quickly become a subject matter expert in given Revenue Cycle solutions, Pharmacy & Supply (Learned 4 unique, intricate products in less than 9 months).
Develop Strong relationships with clients ensuring 100% retention and revenue.
Responsible for maintaining and expanding relationships with clients with approximate annual revenue value of $2,800,000+.
Formulate a plan for product defects and enhancement via road map.
Also inform the client on product releases.
Form Business relationships with clients to assess their needs and better engage them in current solution usage.
Also identify opportunities for new revenue streams.
Become familiar with specific needs of 25+ clients and ensure that revenue and expanded by providing excellent service and acting as a confident product resource.
Interact directly with clients via onsite or remote client meetings and conduct 1:1 training sessions.
Rebuild client engagement and interaction with product training and quick guides.
Upsell products to clients utilizing new product features and enhancements on company solutions.
Work with clients to quickly identify "pain points", develop work plans, project estimates, and actionable plans to solve them and follow up with the client to ensure satisfaction.
Participates in departmental Action Planning group focusing on "Opportunities to grow" within a client's organization or department.
Actively participate in implementation of products for new and existing clients to ensure a seamless transition to account management.
Collaborate with Data management to run SQL queries to release data packages for client's monthly data.
Provide product training, on sites both in planned and impromptu setting depending on clients' needs.
Builds relationship with training team to create integration between implementation and on-going training strategies.
Adapt current business tools (usage reports, license tracking, data tracking) to address each clients' pain points and focus on how charge integrity solutions can reduce the aforementioned roadblocks.
Strong Sales Force Experience utilizing reports, case generations, chatter.
Also train client on using the customer portal aspect of SaleForce.com to ensure case resolution and accountability.
Support clients PA systems such as Paragon, EPIC, Meditech, Invision, STAR and many others.
Practice Management Consultant08/2007 to 01/2011Avisena IncAtlanta, GA
Provides support to twenty+ physician practice to ensure the timely delivery of reports and other projects related to revenue cycle management.
Analyze the financial health and data of the client practice, to assist operations and support the practice in maximizing the result of the Avisena service.
Educate staff on prior authorization requirements and best practices to get reimbursement on initial claim submission.
Executing all schedule adhoc analytical activities using the established tools and methods.
Maintains and nurtures the client relationship through proactive and consistent communication.
Schedules monthly face to face meetings.
Be the main point of contact for the client practice, assist with resolving billing issues, training, and overall support.
Provide feedback to operations, management and clients to avoid future issues.
Ensures that the client practice is performing in compliance with governmental and/or payer guidelines.
Handles special projects for clients including fee analysis requests, managed care contracting research, special reports, audits, work flow analysis and other as defined by client and management to support expectations and contractual scope of services.
Sets and manages expectations with clients and provide the highest level of internal and external customer service.
Practice Administrator10/2003 to 01/2007Advanced General Surgery P.ACoral Springs, FL
Manage twenty employees.
Carry out management responsibilities in accordance with the organization's policies and procedures.
Hire, train, motivate and evaluate employees.
Oversee the practice, a thriving general surgery practice daily needs and establish priorities to meet organizational goals.
Ensure the development of employees by encouraging value-added workshops and training.
Review Medicare guidelines, Payer provider bulletins, etc each month and keep staff updated on important billing issues and changes.
Obtain prior authorization and reviewing benefits with patients.
Conduct monthly EOB Analysis on payors for each client.
Initiate special billing projects and give employee incentive plans.
Coordinate meetings with operation managers to ensure optimal performance of the billing office on a monthly basis.
Process payroll and practice banking.
Act as a liaison between patients, staff and physicians to resolve any issues.
Provide customer service relations to patients to ensure they have a positive experience when visiting the practice.
Provide coverage for all other staff members as needed.
Education and Training
Bachelor of Business AdministrationDecember 2001Bernard M. Baruch College, CUNYNew York, NY